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blue Screen crash


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#1 ericboston

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Posted 28 December 2011 - 11:26 AM

Running a Dell Inspirion Zino HD. Constantly crashes, get either a blue screen, black screen or stripes. Usually says something about a crash dump but goes blank before I can read

Thanks

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#2 ericboston

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Posted 28 December 2011 - 11:28 AM

Sorry typing short messages as it may crash. I did see across the top one time the following: Kernal_Data_inpage_error. I am running Norton 360 and Malware.

#3 LucheLibre

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Posted 28 December 2011 - 10:17 PM

Are you able to get into Safe Mode? As a reminder, after starting the computer, repeatedly press F8 until a screen appears that gives you the option to enter Safe Mode.

If are able to enter it and the computer is stable, download BlueScreenView. Upzip and run it.

Click Edit > Select All, then File > Save Selected Items. Your selection will be saved as a text file.

Open the text file and copy its contents to your next post.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~





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