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Lost Internet


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5 replies to this topic

#1 261mjr

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Posted 27 December 2011 - 02:54 PM

Split from: http://www.bleepingcomputer.com/forums/topic434677.html ~Budapest

Hi - I am also having the same problem - dell inspiron 1011, windows xp home edition sp3. My cousin was given the computer and was having trouble. I ran malwarebytes and super antispyware on it. it found and removed trojan gen and trojan gen ZAccess. I quarantined then removed them. Now I can't connect to the internet. It shows I am connected to the wireless. When I ran SFC.EXE it exited fine. If I try to run IPCONFIG ALL, I get an error message.

Edited by Budapest, 27 December 2011 - 11:19 PM.


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#2 261mjr

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Posted 27 December 2011 - 09:13 PM

I have run virus scans again and they show no infection. I tried the steps you suggested, but can't get on internet. The message I get with IPConfig is "Unable to query host name". In the hardware,

#3 hamluis

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Posted 28 December 2011 - 08:31 AM

Worth a look, IMO: http://forums.techarena.in/networking-security/1186003.htm .

Louis

#4 261mjr

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Posted 05 January 2012 - 05:04 PM

thanks for the link, but still no luck. I get error messages - just did another superantispyware scan and came up with Trojan.Agent/Gen-Kazy. aaarrrgggghhhh! I will see what happens when I quarantine it and run another scan. She did not get a flash or anything with the o/s on it or I would just reformat the hard drive and be done with it. Now we have Trojan.Agent/Gen-Nullo[Short] and Trojan.Agent/Gen-ZAccess is back. I guess I'll try this again!

Edited by 261mjr, 05 January 2012 - 05:16 PM.


#5 Budapest

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Posted 05 January 2012 - 05:34 PM

Try this:

http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller

Edited by Budapest, 05 January 2012 - 05:34 PM.
Moved from XP ~Budapest

The power of accurate observation is commonly called cynicism by those who haven't got it.

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#6 bludgard

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Posted 07 January 2012 - 03:42 PM

OP has found a way to restore the machine to factory settings by striking Ctrl+F11 at boot.
We were involved in dialog unrelated and the topic came up.
Thought I'd post the info as I ran across this thread by chance.

Carry on, soldiers.
:gathering:




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