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Missing Virus Definition-Ordinal 1109


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5 replies to this topic

#1 bgcrimson29

bgcrimson29

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  • Local time:03:50 PM

Posted 27 December 2011 - 03:38 PM

I get an error message when I boot up me computer stating Missing Virus Definition VPTray. Ordinal 1109 not found".
How do I remove this? Thanks!!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by bgreen at 7:58:02 on 2011-12-27
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3024.1678 [GMT -8:00]
.
AV: Symantec AntiVirus Corporate Edition *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\dellxpm09b_6159v043\wdm\stacsv.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
svchost.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Purkinje-Controls\CareSeriesCheckServiceStatus.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Firebird\Firebird_2_5\bin\fbguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Novatel Wireless\Verizon\Drivers\VZWMSConfig.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Firebird\Firebird_2_5\bin\fbserver.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIGAA.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIGAA.EXE
C:\Program Files\Logitech\Vid HD\Vid.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\bgreen\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\Panasonic\PHOTOfunSTUDIO\PhAutoRun.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\System32\ping.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = https://reports.carenamd.com/
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {043C5167-00BB-4324-AF7E-62013FAEDACF} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [EPSON NX620 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatigaa.exe /fu "c:\docume~1\bgreen\locals~1\temp\E_SF.tmp" /EF "HKCU"
uRun: [Epson Stylus NX620(Network)] c:\windows\system32\spool\drivers\w32x86\3\e_fatigaa.exe /fu "c:\windows\temp\E_S65.tmp" /EF "HKCU"
uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmode
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\bgreen\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SkyscapeBBDM] c:\program files\common files\skyscape\blackberry\SkyscapeBBDM.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ClearPractice Controls] c:\purkinje\tools\PurkinjeNotification.exe
mRun: [ClearPractice Uploader] c:\purkinje\tools\PurkinjeUploader.exe
mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\photof~1.lnk - c:\program files\panasonic\photofunstudio\PhAutoRun.exe
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: genesysmd.com
DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} - hxxp://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1259346410750
DPF: {8A5BE387-D09A-4DFA-A56B-DCB89BD11468} - hxxps://virtualkitchenshowroom.homedepot.com/VS/Core/Player/2020PlayerAX_WEB_Win32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://athenahealth.webex.com/client/T26L/webex/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 68.87.69.150 68.87.85.102
TCP: Interfaces\{65AC4CB8-2C2B-4D3F-9F88-9464512CE011} : DhcpNameServer = 68.87.69.150 68.87.85.102
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\bgreen\application data\mozilla\firefox\profiles\lu9eudyn.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.bing.com/?pc=Z005&form=ZGAPHP
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z005&form=ZGAADF&q=
FF - plugin: c:\documents and settings\bgreen\local settings\application data\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-11-7 56208]
R1 RapportCerberus_34302;RapportCerberus_34302;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34302.sys [2011-12-15 228208]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-11-7 71440]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-11-7 164112]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
R2 CareSeriesCheckServiceInstaller;CareSeriesCheckServiceInstaller;c:\program files\purkinje-controls\CareSeriesCheckServiceStatus.exe [2010-12-15 26000]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632]
R2 Credential Vault Host Control Service;Credential Vault Host Control Service;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostControlService.exe [2009-6-26 812392]
R2 Credential Vault Host Storage;Credential Vault Host Storage;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostStorageService.exe [2009-6-26 26984]
R2 FirebirdGuardianDefaultInstance;Firebird Guardian - DefaultInstance;c:\program files\firebird\firebird_2_5\bin\fbguard.exe [2011-11-17 98304]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-12-26 366152]
R2 MSSQL$AMAZINGCHARTS;SQL Server (AMAZINGCHARTS);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29293408]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2011-11-7 931640]
R2 VZWConfigService;VZW Config Service;c:\program files\novatel wireless\verizon\drivers\VZWMSConfig.exe [2010-12-10 143696]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-11-27 112512]
R3 cvusbdrv;Dell ControlVault;c:\windows\system32\drivers\cvusbdrv.sys [2009-11-27 33832]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2009-11-27 240344]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-11 106104]
R3 FirebirdServerDefaultInstance;Firebird Server - DefaultInstance;c:\program files\firebird\firebird_2_5\bin\fbserver.exe [2011-11-17 3735552]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-11-27 110080]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-26 22216]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20111224.017\naveng.sys [2011-12-25 86136]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20111224.017\navex15.sys [2011-12-25 1576312]
S0 cerc6;cerc6; [x]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-6-30 136176]
S2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408]
S3 brfilt;Brother MFC Filter Driver;c:\windows\system32\drivers\BrFilt.sys [2009-12-15 2944]
S3 BrSerWDM;Brother WDM Serial driver;c:\windows\system32\drivers\BrSerWdm.sys [2009-12-7 61952]
S3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\system32\drivers\BrUsbMdm.sys [2009-12-15 11008]
S3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\system32\drivers\BrUsbScn.sys [2009-12-15 10368]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-6-30 136176]
S3 kwkxusb;Kyocera CDMA Wireless Modem Driver;c:\windows\system32\drivers\kwusb2k.sys [2007-8-28 191104]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys [2011-12-26 50704]
S3 NWRmNet;Novatel Wireless RmNet Network Adapter;c:\windows\system32\drivers\NWRmNet.sys [2010-12-10 243712]
S3 NWRmNet_001;Novatel Wireless Verizon RmNet Network Adapter;c:\windows\system32\drivers\NWRmNet_001.sys [2010-12-10 243712]
S3 NWUSBModem_000;Novatel Wireless USB Modem Driver (vGEN);c:\windows\system32\drivers\nwusbmdm_000.sys [2010-12-10 176384]
S3 NWUSBModem_001;Novatel Wireless Verizon USB Modem Driver;c:\windows\system32\drivers\nwusbmdm_001.sys [2010-12-10 176384]
S3 NWUSBPort_000;Novatel Wireless USB Status Port Driver (vGEN);c:\windows\system32\drivers\nwusbser_000.sys [2010-12-10 176384]
S3 NWUSBPort2_000;Novatel Wireless USB Status2 Port Driver (vGEN);c:\windows\system32\drivers\nwusbser2_000.sys [2010-12-10 176384]
S3 NWUSBPort2_001;Novatel Wireless Verizon USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2_001.sys [2010-12-10 176384]
S3 PTDMBus;PANTECH USB Modem Composite Device Driver ;c:\windows\system32\drivers\PTDMBus.sys [2010-6-14 55056]
S3 PTDMMdm;PANTECH USB Modem Drivers ;c:\windows\system32\drivers\PTDMMdm.sys [2010-6-14 160912]
S3 PTDMVsp;PANTECH USB Modem Serial Port ;c:\windows\system32\drivers\PTDMVsp.sys [2010-6-14 160912]
S3 PTDMWFLT;PTDMWWAN Filter Driver;c:\windows\system32\drivers\PTDMWFLT.sys [2010-6-14 13456]
S3 PTDMWWAN;PANTECH USB Modem WWAN Driver;c:\windows\system32\drivers\PTDMWWAN.sys [2010-6-14 118800]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2010-4-14 32408]
.
=============== Created Last 30 ================
.
2011-12-27 05:59:06 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-12-27 05:43:43 -------- d-----w- c:\documents and settings\all users\application data\ErrorEND
2011-12-27 05:04:55 -------- d-----w- c:\documents and settings\bgreen\application data\Malwarebytes
2011-12-27 05:04:50 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-12-27 05:04:47 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-27 05:04:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-26 15:51:20 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2011-12-26 15:51:19 281104 ----a-w- c:\windows\system32\wpcap.dll
2011-12-26 15:51:19 100880 ----a-w- c:\windows\system32\Packet.dll
2011-12-26 01:01:12 -------- d-----w- c:\windows\system32\LogFiles
.
==================== Find3M ====================
.
2011-12-01 18:12:01 60304 ----a-w- c:\documents and settings\bgreen\g2mdlhlpx.exe
2011-11-28 17:08:01 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-20 22:45:38 196 ---h--w- c:\windows\system32\tscct1.dll
2011-11-08 05:28:38 56208 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
.
============= FINISH: 7:58:55.73 ===============

Attached Files



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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 myrti

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Posted 03 January 2012 - 04:17 AM

Hi,

it sounds as if Norton may have been corrupted. Do you have the installer still? If so please follow these steps to uninstall :Please click HERE and afterwards reinstall Norton.

Let me know if that fixes the problem.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#4 bgcrimson29

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Posted 03 January 2012 - 10:17 AM

I don't have the installer any longer. Shall I still remove it? I did install Microsoft Security Essentials. Thanks.

#5 myrti

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Posted 03 January 2012 - 11:26 AM

Hi,

yes, you should always only have one anti virus program installed! Pleas remove Norton and let me know if that resolves your issues.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#6 myrti

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Posted 12 January 2012 - 09:00 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

is that a bird?  a plane? nooo it's the flying blueberry!

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