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No wireless internet after installing windows xp sp2


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35 replies to this topic

#1 tnarg224

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Posted 27 December 2011 - 02:37 PM

please help this thing has been driving me nuts

i installed windows xp sp2 on it and after installed the drivers that dell.com reccomended the wireless internet doesnt work but wired connection is no problem

its a dell mini 10 notebook and if anyone has any ideas on what to do id really appreciate it because google isnt doing much good for me at this point


:D

Edited by tnarg224, 27 December 2011 - 02:39 PM.


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#2 cryptodan

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Posted 27 December 2011 - 02:50 PM

Please upgrade to Windows XP SP3 http://www.microsoft.com/download/en/details.aspx?id=24

#3 tnarg224

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Posted 27 December 2011 - 03:27 PM

just got sp3 and nothing seemed to change, still no connectivity
the thing about it is that it connects just not all the way its stuck on the part that says aquiring network adress

#4 tnarg224

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Posted 27 December 2011 - 03:49 PM

i also tried the winsock fix app and tried to renew my ip adress but nothing seems to work : /

Edited by tnarg224, 27 December 2011 - 03:49 PM.


#5 cryptodan

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Posted 27 December 2011 - 04:22 PM

Are your drivers updated?

#6 noknojon

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Posted 27 December 2011 - 04:34 PM

Hi -
Please post a snapshot with Speccy -
How to Publish a snapshot with Speccy
This will help us check if your Wireless card is installed and active -

Thank You -

Edited by noknojon, 27 December 2011 - 04:35 PM.


#7 tnarg224

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Posted 27 December 2011 - 06:11 PM

@cryptodan yes i got them from dell.com i entered my service tag and it gave me all the drivers that i needed

#8 tnarg224

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Posted 27 December 2011 - 06:19 PM

@noknojon heres my specs http://speccy.piriform.com/results/oYvwrEmgzPfIpqHLxRBTxw0

thanks for your help you guys :D

#9 cryptodan

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Posted 27 December 2011 - 11:41 PM

Please start the following service:
Stopped: Wireless Zero Configuration

You can get there via Start > Settings > Control Panel > Administrative Tools > Service

That service is required for wireless.

#10 tnarg224

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Posted 27 December 2011 - 11:51 PM

hmm i just turned it on and restarted the machine but its still stuck...i dont know if this helps but it says im sending packets but not recieving them?

#11 noknojon

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Posted 28 December 2011 - 12:05 AM

Hi -
This is what we are reading from your Speccy details -
Stopped: Wired AutoConfig
Stopped: Wireless Zero Configuration
- Cryptodan is trying to enable this item -

Antivirus: Disabled
Is there any reason for not having an Antivirus running ??

Thank You -



#12 tnarg224

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Posted 28 December 2011 - 12:10 AM

yea im just using this netbook to set up a dedicated server for garrys mod so im not going to be doing anything with it really and the wireless connection would just make my life a ton easier

Edited by tnarg224, 28 December 2011 - 12:18 AM.


#13 noknojon

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Posted 28 December 2011 - 12:34 AM

Microsoft Security Essentials Please download - You need Antivirus -
Please check your Speccy and look for Stopped: Wireless Zero Configuration
See if it has changed to Running yet -

#14 tnarg224

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Posted 28 December 2011 - 01:01 AM

underneath where it says wifi info it says wifi not enabled? i dont know where to find where it would say stopped wireless zero config

also underneath wininet info it said an internal error occured

Edited by tnarg224, 28 December 2011 - 01:49 AM.


#15 noknojon

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Posted 28 December 2011 - 01:51 AM

Now I am just pasting this from Dell - I know it says Dell Wireless 1395 card, but this is as close as I can get for now -
Feeding time in Australia (6.00PM) and the Mrs is yelling at me to give this a rest for an hour - See if it makes sense to you -

After a TON of searching, I found a thread somewhere that indicated that the Dell 1395 card is really the Broadcom 4310 card, so I did a search for the Broadcome 4310 and came across a driver provided at Hewlett-packard's site. The filename is "sp36684.exe", type that into google and you can download it straight from HP.

I downloaded it, extracted it to a directory, and then:

1. Go to device manager & right-click on the Dell Wireless 1395 card and choose "Update Driver"

2. Click "No, Not this time", then "Install from specific location"

3. Choose "Don't search, I will choose the driver to install"

4. Click "Have Disk"

5. Browse for the directory you extracted the "sp36684.exe" file to

6. Choose the "Broadcom 802.11b/g WLAN" card

7. Click "Yes" on the warning to let it install


Voila! It now supports WPA-PSK (as well as giving the option for WPA2-PSK, although my router only supports WPA-PSK so that's all I could test). You won't be able to use the Dell Wireless Utility to configure the card anymore, you'll have to use Windows to configure the wireless network settings. A small price to pay for the added security of WPA-PSK

Hope this helps, go figure, the solution was found at the HP site... Post a comment back if this works for you so that the Dell tech's can see that it's a common problem (and solution) and maybe provide an updated (or in this case, an older version of the driver, because you WILL be using an older driver version) driver to get the WPA-PSK to work for that card.






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