Please run the following:
from one of the following locations:Link 1 Link 2 VERY IMPORTANT !!!
Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications
, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console
is installed. With malware infections being as they are today, it's strongly recommended
to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
- Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Please download Farbar Service Scanner
and run it on the computer with the issue.
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Press "Scan".
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.
Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015