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Posted 27 December 2011 - 12:38 PM
Posted 27 December 2011 - 10:51 PM
Before doing anything further, if you have not already done so, you should back up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. If that occurs there may be no option but to reformat and reinstall the OS or perform a full system recovery. The safest practice is not to backup any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.
Did you remove them? If not, please do so. You should be able to uninstall all of them from Programs and Features in Windows 7.
I noticed they had downloaded some torrents from places I would never go to which was my first clue something was wrong.
IMPORTANT NOTE: Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. Why? Malwarebytes is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of Malwarebytes but sometimes there is no alternative but to do a safe mode scan. If that is the case, after completing a safe mode scan, reboot normally, update the database definitions through the program's interface (preferable method) and try rescanning again.
I did these scans after updating the definitions and booting up in safe mode.
Posted 28 December 2011 - 12:41 AM
Posted 28 December 2011 - 08:16 AM
Hard to tell for sure without further investigation.
Is there a chance this isn't malware related at all?
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