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I think I'm infected


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#1 jrs2012

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Posted 27 December 2011 - 03:05 AM

Hey all,
My parents' computer has been acting a bit off lately. SpySweeper keeps picking up multiple hits of a "potentially rootkit masked file" that brings up:
h:\windows\$ntuninstalkb37331$\4240928020\u\00000004.@
h:\windows\$ntuninstalkb37331$\4240928020\bckfg.tmp
h:\windows\$ntuninstalkb37331$\4240928020\u\80000004.@
h:\windows\$ntuninstalkb37331$:summaryinformation
h:\windows\$ntuninstalkb37331$\4240928020\u(2)\8000000.@
h:\windows\$ntuninstalkb37331$\4240928020\u(2)\8000032.@
h:\windows\$ntuninstalkb37331$\4240928020\bckfg.tmp
and so on for about 10 more files. These files persist and come up every day in the daily scan, even after attempted removal. I ran SUPERAntiSpyware and it caught: Trojan.Agent/Gen-Dropper[Temp]
H:\WINDOWS\SYSTEM32\1.TMP
H:\WINDOWS\SYSTEM32\2.TMP
However, this problem still persists. Also, MBAM will not run, which makes me feel that it is in fact infected. Renaming the setup and .exe files do not work, nor does an uninstall and reinstall.
Any help would be greatly appreciated.
Thanks!

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#2 Broni

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Posted 27 December 2011 - 07:41 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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