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hki####.exe infection


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21 replies to this topic

#1 zooperbowl

zooperbowl

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Posted 26 December 2011 - 11:52 PM

Hey there,

Let me preface this by saying I do not know much about the inner-workings of computers. Upon the symptoms of what I've experienced, I googled keywords and found this site. Thank you for your patience.

I let my girlfriend use my computer the other day, to which she accepted a pop-up to grant access to my computer. I was infected with something that turned my security to Windows Internet Security 2012 or something similar. I have AdAware and Trend Micro running, which AdAware detected the threat and eliminated it upon restart. Everything seemed to be alright in that case, as the Windows Internet Security was seemingly obliterated.

While surfing the Internet, however, I'd receive pop-ups once every 45 mins or so from Trend Micro stating they had detected a trojan and quarantined the threat, to which I'd remove it... only to have a new one pop up a little later. All of the infections start with hki and have 4-5 random numbers, and all end as an exe file (such as hki1414.exe, hki31853.exe, etc.). I have downloaded and ran the likes of Malwarebytes and SUPERAntiSpyware to varying degrees of success, as I had an error check scheduled that would constantly end with access denied but wound up working after SUPERAntiSpyware took care of it. I thought everything was a-okay after that, but the hki####.exe virus quarantine alert would pop back up. Do I have to format my harddrive? I've tried taking care of this over the past four days to limited or no success, depending on how you look at it. Please let me know what is the best course of action. Thanks.

P.S. Another one just popped up... hki1289.exe. Detection name: TROJ SPNR.11LI11. Sigh.

Edited by zooperbowl, 27 December 2011 - 10:59 AM.


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#2 Broni

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Posted 27 December 2011 - 07:43 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 zooperbowl

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Posted 27 December 2011 - 09:47 PM

Here is the results from Security Check:


Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Trend Micro PC-cillin Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
Java™ SE Runtime Environment 6
Adobe Flash Player ( 10.3.183.5) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Trend Micro Internet Security 14 pccguide.exe
TRENDM~1 INTERN~1 PcCtlCom.exe
TRENDM~1 INTERN~1 Tmntsrv.exe
TRENDM~1 INTERN~1 TmPfw.exe
TRENDM~1 INTERN~1 tmproxy.exe
``````````End of Log````````````

MiniToolBox results:


MiniToolBox by Farbar
Ran by Zoop (administrator) on 27-12-2011 at 20:25:22
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® 82566DC-2 Gigabit Network Connection = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Zoop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel® 82566DC-2 Gigabit Network Connection
Physical Address. . . . . . . . . : 00-1D-09-1E-2A-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3806:5cbd:8c76:b890%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 27, 2011 10:16:00 AM
Lease Expires . . . . . . . . . . : Wednesday, December 28, 2011 10:16:00 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201334025
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-22-39-95-00-1D-09-1E-2A-A8
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: home
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.227.48
74.125.227.50
74.125.227.52
74.125.227.49
74.125.227.51



Pinging google.com [74.125.227.48] with 32 bytes of data:

Reply from 74.125.227.48: bytes=32 time=43ms TTL=52

Reply from 74.125.227.48: bytes=32 time=44ms TTL=52



Ping statistics for 74.125.227.48:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 44ms, Average = 43ms

Server: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=44ms TTL=54

Reply from 209.191.122.70: bytes=32 time=44ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 44ms, Average = 44ms

Server: home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
9 ...00 1d 09 1e 2a a8 ...... Intel® 82566DC-2 Gigabit Network Connection
1 ........................... Software Loopback Interface 1
8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
18 ...00 00 00 00 00 00 00 e0 isatap.gateway.2wire.net
17 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 276
192.168.1.64 255.255.255.255 On-link 192.168.1.64 276
192.168.1.255 255.255.255.255 On-link 192.168.1.64 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
9 276 fe80::/64 On-link
9 276 fe80::3806:5cbd:8c76:b890/128
On-link
1 306 ff00::/8 On-link
9 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/26/2011 00:22:24 PM) (Source: MsiInstaller) (User: Zoop)Zoop
Description: Product: Ad-Aware -- A later version of Ad-Aware is already installed.

Error: (12/26/2011 00:12:27 PM) (Source: MsiInstaller) (User: Zoop)Zoop
Description: Product: Ad-Aware -- Error 1500. Another installation is in progress. You must complete that installation before continuing this one.

Error: (12/25/2011 10:54:32 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (12/25/2011 10:47:31 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (12/24/2011 11:52:10 AM) (Source: Application Error) (User: )
Description: Faulting application _ex-68.exe, version 3328.0.50659.34271, time stamp 0x4ef39214, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00f83a64,
process id 0xa28, application start time 0x_ex-68.exe0.

Error: (12/23/2011 10:53:26 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (12/21/2011 11:31:48 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {9a9ea2c4-6855-442c-8da2-70ba0ce2b297}

Error: (12/21/2011 10:00:13 PM) (Source: MsiInstaller) (User: Zoop)Zoop
Description: Product: Ad-Aware -- A later version of Ad-Aware is already installed.

Error: (12/21/2011 09:50:58 PM) (Source: Application Hang) (User: )
Description: The program PhotoshopElementsEditor.exe version 6.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1720
Start Time: 01ccc0048ba85818
Termination Time: 187

Error: (12/21/2011 00:29:31 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ZOOP\DOCUMENTS\IGN STUFF\INVOICEDVDJAN12.DOC> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (12/27/2011 01:48:22 PM) (Source: DCOM) (User: Zoop)
Description: machine-defaultLocalActivation{682159D9-C321-47CA-B3F1-30E36B2EC8B9}Zoop-PCZoopS-1-5-21-654312491-2628201032-4145459050-1001LocalHost (Using LRPC)

Error: (12/27/2011 01:48:22 PM) (Source: DCOM) (User: Zoop)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Zoop-PCZoopS-1-5-21-654312491-2628201032-4145459050-1001LocalHost (Using LRPC)

Error: (12/27/2011 10:16:50 AM) (Source: Service Control Manager) (User: )
Description: SBSD Security Center Servicewscsvc

Error: (12/27/2011 10:16:50 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (12/27/2011 10:16:50 AM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (12/27/2011 10:16:50 AM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (12/26/2011 10:32:10 PM) (Source: Service Control Manager) (User: )
Description: SBSD Security Center Servicewscsvc

Error: (12/26/2011 10:32:10 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (12/26/2011 10:32:10 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (12/26/2011 10:32:10 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================


7-Zip 4.57
Ad-Aware (Version: 9.5.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Common File Installer (Version: 1.00.002)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Help Viewer CS3 (Version: 1)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Premiere Elements 4.0 (Version: 4.0)
Adobe Premiere Elements 4.0 Templates (Version: 4.0.0)
Adobe Reader 8.1.6 (Version: 8.1.6)
Adobe Setup (Version: 1.0)
Adobe Shockwave Player 11.6 (Version: 11.6.0.626)
Adobe Soundbooth CS3 (Version: 1)
Adobe Soundbooth CS3 Codecs (Version: 3)
Adobe Soundbooth CS3 Scores (Version: 1)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe XMP DVA Panels CS3 (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
Advanced Audio FX Engine
Advanced Video FX Engine
AIM 7
Amazon MP3 Downloader 1.0.5
AOL Mail and AIM Gadget (Version: 1.0.0)
AOL Toolbar
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Control Center (Version: 2.007.0731.2233)
Banctec Service Agreement (Version: 1.11.0000)
Bonjour (Version: 3.0.0.10)
Browser Address Error Redirector (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2007.0731.2234.38497)
Catalyst Control Center Graphics Full Existing (Version: 2007.0731.2234.38497)
Catalyst Control Center Graphics Full New (Version: 2007.0731.2234.38497)
Catalyst Control Center Graphics Light (Version: 2007.0731.2234.38497)
Catalyst Control Center Graphics Previews Common (Version: 2007.0731.2234.38497)
Catalyst Control Center Graphics Previews Vista (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Chinese Standard (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Chinese Traditional (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization French (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization German (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Hungarian (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Italian (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Japanese (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Korean (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Polish (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Portuguese (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Spanish (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Thai (Version: 2007.0731.2234.38497)
Catalyst Control Center Localization Turkish (Version: 2007.0731.2234.38497)
ccc-core-static (Version: 2007.0731.2234.38497)
ccc-utility (Version: 2007.0731.2234.38497)
CCC Help Chinese Standard (Version: 2007.0731.2233.38497)
CCC Help Chinese Traditional (Version: 2007.0731.2233.38497)
CCC Help English (Version: 2007.0731.2233.38497)
CCC Help French (Version: 2007.0731.2233.38497)
CCC Help German (Version: 2007.0731.2233.38497)
CCC Help Hungarian (Version: 2007.0731.2233.38497)
CCC Help Italian (Version: 2007.0731.2233.38497)
CCC Help Japanese (Version: 2007.0731.2233.38497)
CCC Help Korean (Version: 2007.0731.2233.38497)
CCC Help Polish (Version: 2007.0731.2233.38497)
CCC Help Portuguese (Version: 2007.0731.2233.38497)
CCC Help Spanish (Version: 2007.0731.2233.38497)
CCC Help Thai (Version: 2007.0731.2233.38497)
CCC Help Turkish (Version: 2007.0731.2233.38497)
Charter Toolbar
Classic Stars Screensaver 1.0
Conexant D850 PCI V.92 Modem
Creative MediaSource 5 (Version: 5.00)
Dell DataSafe Online (Version: 1.0.21)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell Webcam Center
Dell Webcam Manager
Digital Line Detect (Version: 1.21)
Digital Voice Editor 3 (Version: 3.3.01.11240)
Download Updater (AOL LLC)
EA Download Manager (Version: 6.0.0.100)
EA Download Manager UI (Version: 6.0.0)
EA Download Manager UI (Version: 6.0.0.100)
Fallout Collection
Google Chrome (Version: 16.0.912.63)
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Google Update Helper (Version: 1.3.21.79)
Hu-Go! 2.12
iCloud (Version: 1.0.2.17)
Intel® PRO Network Connections 12.1.12.4 (Version: )
Intel® Viiv™ Software (Version: 1.7.512.0)
iTunes (Version: 10.5.2.11)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Last.fm 1.5.4.27091
Live! Cam Avatar Creator (Version: 4.5.3104.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Logitech Desktop Messenger
Logitech MouseWare 9.79
Logitech Resource Center
Mahjongg dimensions
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Maxtor Manager (Version: 4.01.0303)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.17.8)
Mortal Kombat Widget (Version: 5.1)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetWaiting (Version: 2.5.44)
Norton Security Scan (Version: 1.4.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Picture Package Music Transfer (Version: 1.0.02.02130)
Product Documentation Launcher (Version: 1.00.0000)
QuickTime (Version: 7.71.80.42)
RGSS-RTP Standard (Version: 1.0.0)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.5.0)
Roxio Creator BDAV Plugin (Version: 3.5.0)
Roxio Creator Copy (Version: 3.5.0)
Roxio Creator Data (Version: 3.5.0)
Roxio Creator Premier (Version: 3.5.0)
Roxio Creator Tools (Version: 3.5.0)
Roxio EasyArchive (Version: 3.5.0)
Roxio Express Labeler (Version: 3.2)
Roxio MyDVD Premier (Version: 9.1.573)
Roxio Update Manager (Version: 6.0.0)
RTC Client API v1.2 (Version: 1.2.0000)
Simplify Media (Version: 1.0.1087)
Skins (Version: 2007.0731.2234.38497)
Sonic CinePlayer Decoder Pack (Version: 4.2.0)
Sony Picture Utility (Version: 2.0.05.16060)
Sony USB Driver (Version: 2.00)
SoulSeek Client 157 test 12c
Sound Blaster Audigy ADVANCED MB (Version: 1.0)
SPORE™ (Version: 1.01.0000)
Spybot - Search & Destroy (Version: 1.6.2)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.0.1142)
swMSM (Version: 12.0.0.1)
Terraria
The Binding Of Isaac
Tinker (Version: 1.0.0000.131)
Trend Micro PC-cillin Internet Security (Version: 14.7)
User's Guides
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Where's Waldo (Version: 1.0.0000.131)
WinAce Archiver (Version: 2.69)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
World of Goo (Version: 1.0.0000.130)
XPS MiniView Gadget (Version: 1.00.0000)
XviD & MP3 Codec Pack (remove only)
Xvid 1.1.3 final uninstall (Version: 1.1)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 3069.22 MB
Available physical RAM: 1785.79 MB
Total Pagefile: 6373.47 MB
Available Pagefile: 4224.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.71 GB) (Free:205.07 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:4.61 GB) NTFS

========================= Users: ========================================

User accounts for \\ZOOP-PC

Administrator Guest IUSR_NMPR
Zoop


**** End of log ****

#4 zooperbowl

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Posted 27 December 2011 - 10:08 PM

Here is the Malwarebytes results. It detected a Trojan.Krypt file trying to start up and shut it down immediately during the scan, which was not as a result of the scan itself located under C:\Windows\Scan32\


Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.28.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 7.0.6002.18005
Zoop :: ZOOP-PC [administrator]

Protection: Enabled

12/27/2011 8:42:22 PM
mbam-log-2011-12-27 (20-42-22).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 199765
Time elapsed: 22 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#5 Broni

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Posted 27 December 2011 - 10:12 PM

Continue with GMER.

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#6 zooperbowl

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Posted 27 December 2011 - 10:33 PM

Just got through testing with GMER. It shut down twice and forced a blue screen of death the third time. Any workaround?

#7 Broni

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Posted 27 December 2011 - 10:34 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#8 zooperbowl

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Posted 27 December 2011 - 11:30 PM

Hi Broni, it seems to be stuck on the same file for the past 15 minutes or so... How long is this supposed to take?

EDIT: And as I type that, it carries on. Hah.

Edited by zooperbowl, 27 December 2011 - 11:31 PM.


#9 zooperbowl

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Posted 27 December 2011 - 11:46 PM

Here are the results from aswMBR:


aswMBR version 0.9.9.1120 Copyright© 2011 AVAST Software
Run date: 2011-12-27 21:37:02
-----------------------------
21:37:02.263 OS Version: Windows 6.0.6002 Service Pack 2
21:37:02.263 Number of processors: 4 586 0xF0B
21:37:02.263 ComputerName: ZOOP-PC UserName: Zoop
21:37:51.017 Initialize success
21:38:24.205 AVAST engine defs: 11122702
21:39:07.127 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
21:39:07.127 Disk 0 Vendor: ST3500630AS 3.ADG Size: 476940MB BusType: 3
21:39:09.155 Disk 0 MBR read successfully
21:39:09.155 Disk 0 MBR scan
21:39:09.155 Disk 0 Windows VISTA default MBR code
21:39:09.155 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 54 MB offset 63
21:39:09.170 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 15360 MB offset 112640
21:39:09.186 Disk 0 Partition 3 80 (A) 07 HPFS/NTFS NTFS 461524 MB offset 31569920
21:39:09.201 Disk 0 scanning sectors +976771072
21:39:09.264 Disk 0 scanning C:\Windows\system32\drivers
21:39:32.712 Service scanning
21:39:34.381 Modules scanning
21:39:41.151 Disk 0 trace - called modules:
21:39:41.167 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS hal.dll pciide.sys PCIIDEX.SYS atapi.sys
21:39:41.167 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85290ac8]
21:39:41.182 3 CLASSPNP.SYS[8a3ac8b3] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x841646c0]
21:39:42.805 AVAST engine scan C:\Windows
21:39:48.561 AVAST engine scan C:\Windows\system32
21:45:14.881 AVAST engine scan C:\Windows\system32\drivers
21:45:36.811 AVAST engine scan C:\Users\Zoop
22:35:31.799 AVAST engine scan C:\ProgramData
22:43:28.195 Scan finished successfully
22:44:44.963 Disk 0 MBR has been saved successfully to "C:\Users\Zoop\Documents\MBR.dat"
22:44:44.978 The log file has been saved successfully to "C:\Users\Zoop\Documents\aswMBR.txt"

#10 Broni

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Posted 27 December 2011 - 11:53 PM

Looks fine.

You have "hosts" file missing.

Open Notepad.
Paste the following text into it:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  	102.54.94.97 	rhino.acme.com      	# source server
#   	38.25.63.10 	x.acme.com          	# x client host

127.0.0.1   	localhost
::1         	localhost

Go File>Save As and...

1. Name the file hosts. (no extension; make sure there is just a "dot" at the end <--- VERY IMPORTANT!)
2. Make sure, "Save as type:" is set to "All Files (*.*)
3. File is saved to C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder

Posted Image

NOTE.
If you receive You don't have permission to save in this location message take ownership of C:\windows\system32\drivers\etc folder: http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
If the above doesn't work save the file to some known location, like your desktop, copy it from there and paste it to "etc" folder.

=====================================================================================================

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#11 zooperbowl

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Posted 28 December 2011 - 12:13 AM

Had trouble taking permission, as the window crashed while I was taking control of Windows. I saved "hosts." on my Desktop, but should I copy and paste it into the ETC folder? The reason I ask is that it saved the save as "host" instead of "hosts."

#12 Broni

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Posted 28 December 2011 - 12:18 AM

You have to rename it to "hosts". Make sure there is no extension, just "hosts".

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#13 zooperbowl

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Posted 28 December 2011 - 12:22 AM

Thank you Broni. Here is the text:

SystemLook 30.07.11 by jpshortstuff
Log created at 23:21 on 27/12/2011 by Zoop
Administrator - Elevation successful

========== dir ==========

C:\WINDOWS\SYSTEM32\DRIVERS\ETC - Parameters: "(none)"

---Files---
hosts --a---- 735 bytes [05:20 28/12/2011] [05:10 28/12/2011]
hosts.bak --a---- 761 bytes [20:31 30/08/2010] [21:41 18/09/2006]
hosts.ics --a---- 503 bytes [17:36 20/09/2011] [17:49 20/09/2011]
lmhosts.sam --a---- 3683 bytes [06:38 02/11/2006] [21:41 18/09/2006]
networks --a---- 407 bytes [10:23 02/11/2006] [21:41 18/09/2006]
protocol --a---- 1358 bytes [10:23 02/11/2006] [21:41 18/09/2006]
services --a---- 17244 bytes [10:23 02/11/2006] [21:41 18/09/2006]

---Folders---
None found.

-= EOF =-

#14 Broni

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Posted 28 December 2011 - 11:22 AM

Good :)

What are the current issues?

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

==========================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#15 zooperbowl

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Posted 28 December 2011 - 12:03 PM

Good morning Broni. Here are the Farbar results:

Farbar Service Scanner
Ran by Zoop (administrator) on 28-12-2011 at 11:02:17
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking LEGACY_MpsSvc: Attention! Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open bfe registry key. The service key does not exist.
Checking LEGACY_bfe: Attention! Unable to open LEGACY_bfe\0000 registry key. The key does not exist.

mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: Attention! Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2009-09-10 21:29] - [2009-04-11 00:28] - 0061440 ____A (Microsoft Corporation) 1CA6C40261DDC0425987980D0CD2AAAB

C:\Windows\system32\wbem\WMIsvc.dll
[2009-09-10 21:30] - [2009-04-11 00:28] - 0162304 ____A (Microsoft Corporation) 6B2A1D0E80110E3D04E6863C6E62FD8A

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****




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