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No Internet Connection


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#1 bubbarkansas

bubbarkansas

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Posted 26 December 2011 - 10:05 PM

I have absolutely no internet browsers return a server not found page in firefox; Page cannot be displayed in IE; and chrome encounters and error and needs to be closed. I can normally take care of most problems i run into with viruses and spyware. I have tried to run combofix to no avail and my normal anti-virus programs cannot find the problem. i ran a hijack this log and a mini toolbox log to go ahead and get that step out of the way. Dell desktop running windows xp

MiniToolBox by Farbar
Ran by Justin (administrator) on 26-12-2011 at 20:52:33
Microsoft Windows XP Professional Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



An internal error occurred: The request is not supported.



Please contact Microsoft Product Support Services for further help.



Additional information: Unable to query host name.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



An internal error occurred: The request is not supported.



Please contact Microsoft Product Support Services for further help.



Additional information: Unable to query host name.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.

Unable to contact IP driver, error code 2,

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/26/2011 08:07:02 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (12/19/2011 08:20:04 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 15.0.874.121, faulting module chrome.dll, version 15.0.874.121, fault address 0x002191e1.
Processing media-specific event for [chrome.exe!ws!]

Error: (12/19/2011 08:19:53 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 15.0.874.121, faulting module chrome.dll, version 15.0.874.121, fault address 0x002191e1.
Processing media-specific event for [chrome.exe!ws!]

Error: (12/19/2011 06:20:40 PM) (Source: Application Error) (User: )
Description: Faulting application motohelperagent.exe, version 2.0.53.0, faulting module motohelperagent.exe, version 2.0.53.0, fault address 0x000316cd.
Processing media-specific event for [motohelperagent.exe!ws!]

Error: (12/19/2011 05:55:51 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (12/19/2011 05:48:59 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (12/19/2011 05:32:33 PM) (Source: Application Error) (User: )
Description: Faulting application avgui.exe, version 10.0.0.1410, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0006ccd5.
Processing media-specific event for [avgui.exe!ws!]

Error: (12/19/2011 05:29:12 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (12/15/2011 07:05:02 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)

Error: (12/15/2011 06:41:28 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 15.0.874.121, faulting module chrome.dll, version 15.0.874.121, fault address 0x002191e1.
Processing media-specific event for [chrome.exe!ws!]


System errors:
=============
Error: (12/26/2011 08:52:40 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1075

Error: (12/26/2011 08:52:40 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the following nonexistent service: IPSec

Error: (12/26/2011 08:52:40 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1075

Error: (12/26/2011 08:52:40 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the following nonexistent service: IPSec

Error: (12/26/2011 08:52:39 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1075

Error: (12/26/2011 08:52:39 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the following nonexistent service: IPSec

Error: (12/26/2011 08:52:39 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1075

Error: (12/26/2011 08:52:39 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the following nonexistent service: IPSec

Error: (12/26/2011 08:52:38 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%1075

Error: (12/26/2011 08:52:38 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service depends on the following nonexistent service: IPSec


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 9.4.5 (Version: 9.4.5)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ATI - Software Uninstall Utility (Version: 6.14.10.1010)
ATI Control Panel (Version: 6.14.10.5120)
ATI Display Driver (Version: 8.051-040825a-017900C-Dell)
Bonjour (Version: 3.0.0.2)
Broadcom Gigabit Integrated Controller (Version: 7.03.09)
Coby Media Manager (Version: 1.0.3909)
Counter-Strike
Coupon Printer for Windows (Version: 5.0.0.1)
Dell ResourceCD
Fire Client v2.14 (Version: 2.14)
Google Chrome (Version: 15.0.874.121)
Google Earth (Version: 6.1.0.5001)
Google Talk Plugin (Version: 2.0.7.0)
Google Talk Plugin (Version: 2.3.2.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.79)
GunboundIS
HiJackThis (Version: 1.0.0)
iTunes (Version: 10.4.0.80)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Lexmark 730 Series
LimeWire 5.3.6 (Version: 5.3.6)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MotoHelper 2.0.53 Driver 5.2.0 (Version: 2.0.53)
MotoHelper MergeModules (Version: 1.0.0)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.2.0 (Version: 5.2.0)
Mozilla Firefox (3.5.5) (Version: 3.5.5 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Plants vs. Zombies
Portal
QuickTime (Version: 7.69.80.9)
Respondus LockDown Browser (Version: 1.02.0001)
ROM CHECK FAIL 1.0
Safari (Version: 5.34.50.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.550.0)
SimpleMU MUD Client (Version: 4.4)
SoundMAX (Version: 5.12.01.5211)
Spybot - Search & Destroy (Version: 1.6.2)
Steam (Version: 1.0.0.0)
Stylin' Studio v1.0
TuneUp Companion 2.2.4 (Version: 2.2.4)
Verizon V CAST Media Manager
Verizon Wireless Software Utility Application for Android - Samsung (Version: 1.10.1206)
Vuze (Version: 4.6)
Vuze Trial FileBulldog Toolbar
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows XP Service Pack 3 (Version: 20080414.031525)
Xvid Video Codec (Version: 1.3.2)
YNAB 3 (Version: 3.5.3)
YNAB 3 (Version: 3.5.3.4)
zMUD 7.21.0.0 (Version: 7.21.0.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 1022.09 MB
Available physical RAM: 755.48 MB
Total Pagefile: 2463.13 MB
Available Pagefile: 2316.07 MB
Total Virtual: 2047.88 MB
Available Virtual: 1983.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.44 GB) (Free:90.68 GB) NTFS
5 Drive i: () (Removable) (Total:0.97 GB) (Free:0.12 GB) FAT

========================= Users: ========================================

User accounts for \\DEBRA-1D2352148

Administrator Debra Guest
HelpAssistant Justin Paige
SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini032211-01.dmp
C:\WINDOWS\Minidump\Mini032211-02.dmp
C:\WINDOWS\Minidump\Mini061410-01.dmp
C:\WINDOWS\Minidump\Mini062710-01.dmp
C:\WINDOWS\Minidump\Mini082210-01.dmp

**** End of log ****


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:53:49 PM, on 12/26/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVXV1UtV0JEWEMtVllGTjMtUURXTlktNzJFQ1otVUY2N0w"&"inst=NzctNTczOTcxMzkwLUxJQys0LUZMMTArMS1TUDErMS1TVVArNC1UVUcrMy1TUDFTMisxLUxTRCsyLUREVCs0Mjk0OTM4ODQ5LUREMTBGKzEtU1QxMEZBUFArMS1GMTBNMTJBVCsyLUYxME0xMkErMS1GMTBNMTJBQisxLVUxMCsxLUYxME0xMkFUQisx"&"prod=90"&"ver=10.0.1411
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe

--
End of file - 2417 bytes

also no cmd prompt ip controls either

Edited by Budapest, 29 December 2011 - 11:42 PM.
Moved from Web Browsing/Email and Other Internet Applications ~Budapest


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#2 HelpBot

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Posted 01 January 2012 - 10:10 PM

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#3 HelpBot

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