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Help please laptop bios doesn't see HD but vista still boots


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#1 ajg617

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Posted 26 December 2011 - 06:17 PM

Daughter brought her HP DV9500 (Vista 32bit). Very suspicious of malware. If I check the BIOS, it does not see the hard drive (nor does that option appear in the boot menu). However, if you boot the machine, it will load Vista and allow you to log in. After about 10-30 seconds usage, the keyboard and mouse buttons freeze and what was on the screen still remains with that bloody awful circle going round and round. Now the mouse will still move across the screen via the touchpad or a usb mouse but the keyboard is dead as are the mouse buttons.

I can boot parted magic on UBCD and access all the files on the C: drive (one physical, three partitions including a recovery partition - how it came from the factory) and run all day long. Disk diagnostics on UBCD show the hard drive is present and no errors. However, the bios diagnostic says replace the hard drive.

I've rebuilt the BCD using Microsofts bootrec to no avail.

I'm trying to get it sane enough to offload 4 years worth of pictures, music, and classwork, etc. and then I'll try restoring the OS from the recovery partition.

I should mention that I ran an older Linux bootable version of Avira (dated Sept 2009) and it noted multiple occurrences of html/infected.webpage.gen as well as two other (going to try to recover the names from the Avira logfile).Thanks in advance.
AJG

Edited by hamluis, 27 December 2011 - 12:05 PM.
Emphasis added to statement, moved to AII.


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#2 AustrAlien

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Posted 27 December 2011 - 06:47 AM

I'm trying to get it sane enough to offload 4 years worth of pictures, music, and classwork, etc.

No need to bother trying to get Windows to work well enough: Simply retrieve copies of the files that you want, to a USB-connected external hard drive using a Linux operating system run from a bootable CD/DVD or USB flashdrive.

f your computer is not able to boot into Windows or simply not able to access the internet, you can use a LIVE Linux operating system run from a bootable CD or flashdrive instead of Windows, to access the internet, to access files on the HDD(s) and do other tasks.

:step1: Using a working computer:
  • If you wish to use a LIVE CD ...
  • Download the Linux version of your choice (usually an .ISO image file).
  • There are many options to use for a LIVE CD. I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (versions for a CD, and larger versions that need to be burned to a DVD disk)
[*]Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
[*]When the CD has been burned and verified as successful, it will be bootable.
[/list][*]OR ... if you wish to use a LIVE flashdrive ...
  • Go to UNetbootin - Homepage and Downloads and at the top of the page, click on Download (for Windows) to download the application.
  • Follow the instructions further down the page under the heading Installation & Screenshots.
  • Run the application to download and install the Linux version of choice to your flashdrive.
  • I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (download file size depends on version)
[/list][/list]
:step2: Boot the problematic machine from the LIVE CD or flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD drive or the flashdrive, which ever you are using.)
  • Choose to run the Linux operating system from the CD or flashdrive without making any changes to your computer.
    Do NOT install Linux on your hard drive.
  • When the Linux operating system loads ...
  • You will be able to navigate to all the files on your HDD.
  • You can backup your files by copying them to a flashdrive or an external hard drive.
  • Before using the internet (if you choose to use Puppy, for example) you may have to:
  • Configure/set up the internet connection
  • Download a favourite browser
    (With Linux Mint the foregoing should not be necessary.)
[/list]You may find one of the following guides useful:
Recover files from Windows XP hard disk using Puppy Linux

Recover files from Windows Vista hard disk using Puppy Linux

Recover files from Windows 7 hard disk using Puppy Linux

The easiest way to copy files/folders in Puppy is to drag-and-drop from one window to another. To do this open a window showing what you want to copy. Open another window showing the location that you wish to copy to .... and move the windows so that you can conveniently see both at the same time.

Now, simply drag the items you wish to copy from one window into the other. Simple.

----------------
Recent news, November 2011: You may be interested to have a look at the following:

The most popular Linux is...

No itís not Fedora, openSUSE, or even Ubuntu. Itís Linux Mint.


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#3 rotor123

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Posted 27 December 2011 - 01:16 PM

"However, the bios diagnostic says replace the hard drive." That tells me replace the drive. That is the test the HP techs would use for diagnosis if you called for warranty for example.

"Disk diagnostics on UBCD" what program is that.

Edited by rotor123, 27 December 2011 - 06:41 PM.

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#4 ajg617

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Posted 27 December 2011 - 08:29 PM

Have an ISO CD of Ubuntu but can't get that to boot either (didn't use ImgBurn - used Nero). As it turns out, the HP has two hard drives so temporarily, I've been able to copy her entire profile to the 2nd physical drive. Boots fine with parted magic and I think that supports writing to a DVD drive. Interestingly, GNOME says there are multiple pointers to the same sectors (about a dozen) in the 1st partition yet disk utilities show no bad blocks/sectors. As I actually look at the folders on the drive, I've got a Documents and Settings folder with the appropriate users underneath, but then I also have a separate Users folder with the same users underneath. Lots of sub-folders/files are cross-linked between the two. Doesn't sound quite right.

The Vista restore partition is on the first drive (small partition on back end), but clearly there is an issue with the drive (not physically I believe, but malware related). I have run Clamav, F-Prot as well and come up with finds on both. Trouble is, I can't access the restore partition (and can't find the copy that I made when the system was new - not that I want Vista back again).

Once I get the docs/pics off, I'll try to load linux on the drive although with Ubuntu freezing at the splash screen (choice of use or install), not sure that will be successful either.

Thanks,
AJG

#5 AustrAlien

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Posted 27 December 2011 - 08:54 PM

Have an ISO CD of Ubuntu but can't get that to boot either ...... I'll try to load linux on the drive although with Ubuntu freezing at the splash screen (choice of use or install), not sure that will be successful either.

I have one computer that behaves similarly with the latest Ubuntu version. I tried, but just couldn't get it to load the final step to the Desktop. Try a different Linux .... Mint 11 or Mint 12 perhaps?

You said: "GNOME says there are multiple pointers to the same sectors (about a dozen) in the 1st partition yet disk utilities show no bad blocks/sectors."
Run badblocks from a Terminal (assuming your bootable CD already has badblocks?).

badblocks -sv /dev/sda

You will see each bad block listed, along with its location on the hard drive.
You said: "I can't access the restore partition"
From a Live Linux CD, delete the first partition (the Windows system partition) and then make the restore partition bootable. You will then be able to boot from the restore partition and then reinstall Windows on the remainder of the hard drive.
(I am not sure that it is actually necessary to delete the first partition before making the second partition bootable.)
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