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error on MBytes update

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4 replies to this topic

#1 tom_rand


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Posted 26 December 2011 - 03:46 PM

I received the following error when doing today's MBAM update:

An error has occurred. Please report this error code to our support team.


The system cannot find the file specified.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Broni


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Posted 26 December 2011 - 04:01 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.

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#3 noknojon


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Posted 26 December 2011 - 09:52 PM

http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=49525 From Malwarebytes forum -
See if this item helps you -

Good Luck -

#4 quietman7


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Posted 26 December 2011 - 11:46 PM

The Malwarebytes team also have made available an Error Load Database.zip file which can be found in this discussion thread followed by Broni's suggestion if the fix does not work.

You may also need to setup any file exclusions for your Anti-Virus/Internet-Security/Firewall applications and restart them.
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#5 narenxp


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Posted 27 December 2011 - 12:36 AM

I want you check whether you have mbam.exe file in C:/program files/malwarebytes folder

If you dont have the file

Install the same version of malwarebytes on a clean PC

Copy the mbam.exe file from C:/program files/malwarebytes folder from the clean PC and paste it in the same path on the infected PC.

Now launch mbam.exe from there.It should run now.

Good luck

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