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Vista Internet Security 2012 and possibly bogus Malwarebytes program


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#1 igb

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Posted 26 December 2011 - 12:28 PM

I have printed bleepingcomputers' instructions and downloaded the recommended software to remove Vista Internet Security 2012 from my daughter's laptop. However, desktop shortcuts for Malwarebytes' and exManagerMax arrived simutanously with the virus. I can't imagine the scum who sent the virus sending along the antidote for it, so I assume both shortcuts are not friendly. Do I ignore or remove them. If the latter, how? Thanks for your help.

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#2 HelpBot

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Posted 01 January 2012 - 12:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/434541 <<< CLICK THIS LINK



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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


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Please first disable any CD emulation programs using the steps found in this topic:

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#3 nasdaq

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Posted 05 January 2012 - 02:07 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

However, desktop shortcuts for Malwarebytes' and exManagerMax arrived simutanously with the virus. I can't imagine the scum who sent the virus sending along the antidote for it, so I assume both shortcuts are not friendly.

Send them to your recycle bin for now.

If you still need help follow the HelpBot message and post the logs for my review.

#4 igb

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Posted 07 January 2012 - 11:55 AM

I was able to delete exManagerMax and all but one of the Malwarebytes' files. The folder and a ddl file, mbamext, remain and I get an access denied message when I attempt to delete it. I am logged on as administrator. BTW, the infected computer now displays ARO 2011 instad of Vista Internet Security 2012. Also,while working through the your "Preparation Guide for Use Before...", in trying to enable a firewall as suggested by item 5 I find that ZoneAlarm has been disabled and when I try to enable Windows Firewall I receive a message "Due to an unidentified problem, Windows cannot display Windows Firewall settings." This may not be an issue as I am using a different computer to download software and post messages. The infected computer is not connected to the internet.

I do not have the Windows CD/DVD.

Attached Files

  • Attached File  DDS.txt   13.11KB   3 downloads
  • Attached File  ark.txt   4.36KB   1 downloads


#5 nasdaq

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Posted 07 January 2012 - 01:40 PM

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs for my review.

#6 igb

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Posted 07 January 2012 - 03:59 PM

After running ComboFix for about 20 minutes, I received this messae: Freeware implementation of XCACLC has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

#7 igb

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Posted 07 January 2012 - 06:05 PM

While still displaying the "...XCACLC has stopped working..." message, the computer rebooted. It now shows the "Combofix is preparing to run" window and a second window informing me the the recycle bin on C:\ is corrupted and asking if I want to empty it. Shall I answer "yes" or "No"?

#8 nasdaq

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Posted 08 January 2012 - 10:22 AM

the recycle bin on C:\ is corrupted and asking if I want to empty it. Shall I answer "yes" or "No"?

Answer Yes and run ComboFix again.

#9 igb

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Posted 08 January 2012 - 12:59 PM

Here is the log from ComboFix. Do you still want me to run SecurityCheck?

Attached Files



#10 nasdaq

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Posted 08 January 2012 - 01:53 PM

Open notepad and copy/paste the text in the quote box below into it:


REGLOCK::
[HKEY_USERS\S-1-5-21-1609487404-1172930270-4092021632-1000\ **]

DirLook::
c:\windows\$NtUninstallKB62280$


Save this as CFScript on your desktop.

Posted Image

Referring to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.

Please post the Security Check log.

Let me know what problem persists.

#11 igb

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Posted 08 January 2012 - 02:41 PM

When I dragged CFSript to ComboFix I received error message "Illegal operation attempted on a registry key that has been marked for deletion.

#12 igb

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Posted 08 January 2012 - 06:24 PM

Running SecurityCheck also produces the same error message.

#13 nasdaq

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Posted 09 January 2012 - 09:27 AM

Have you restarted the computer since the last time you ran ComboFix.

Do it again and see if you can run my last ComboFix script and the Security check tool.

#14 igb

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Posted 09 January 2012 - 03:40 PM

After rebooting SecurityCheck ran without incident. The script/Combofix program reported rootkit activity and asked for a reboot, which I authorized. Logs are attached.

Attached Files



#15 nasdaq

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Posted 10 January 2012 - 10:30 AM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 19
Java™ 6 Update 7

===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

Any remaining issues with this computer?




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