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Ad-aware Freezing!


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#1 Starbuck

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Posted 06 February 2006 - 07:10 PM

hi,
i have a friend who is experiencing a problem with Ad-Aware. The scan runs fine until he gets to... C:/Windows/service pack files/i386/lang, then the scan just freezes. He has tried running in safe mode, uninstalling ad-aware and then reinstalling it, even tried stopping the scan just before the freeze point, deleting anything found and then doing a re-scan.... but nothing will get ad-aware passed this point.
I've looked on their site but have found nothing about this. Has anyone any idea's what could be causing this?
Friend also runs spybot, Ewido and Ms Anti Spyware.... these all run fine.

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#2 quietman7

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Posted 07 February 2006 - 08:57 AM

Try going to Ad-aware settings > Scanning > Select drives & folders to scan, then deselect that particular folder so it is skipped during the scan.
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#3 Starbuck

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Posted 07 February 2006 - 04:37 PM

Thanks for the reply, i'll pass on your comments. I wish we knew why this was happening though.

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#4 quietman7

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Posted 07 February 2006 - 06:41 PM

It could be due to a number of different issues. Corrine posted this on her site:

Ad-Aware SE freezing, stalling or unable to quarantine can be caused by many different situations. We have found that almost all freezing issues that are resolved were due to corrupted files or some other machine issue. That does not mean that Ad-Aware SE will successfully run on all machines, but this is no different than any other software. There are simply too many operating systems and program combinations for any program to run in all possible environments.

Collected here are solutions that have been found will generally work.

http://www.freedomlist.com/forum/viewtopic.php?t=17328

Also you might want to tell your friend to try performing a scan in safe mode.
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#5 Starbuck

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Posted 07 February 2006 - 07:36 PM

Thx mate,
i've read the article through, but will need to read it again.
As far as the scans go.... they have been tried in 'safe mode' but i'll work through the article again and try a few other things.
Thanks again.

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