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Trojan_BNK.Win 32.Keylogger


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7 replies to this topic

#1 enogelme

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Posted 26 December 2011 - 11:15 AM

I got a brand new Dell computer for christmas yesterday and of course already I have a virus! At first it would show a scan for the Windows Antivirus scan, but wouldn't let me download any other Antivirus or go to any other pages. Now I can get on the internet but can't get on any other program. I can't open skype or office programs, nothing! I downloaded rkill and executed it. but it didn't do anything. I don't want to buy the bleepty Dell Antivirus, so they can continue making me update and pay for their services. First of all how can I fix my computer. Second, where is there an antivirus that is really good security so I don't have to buy a crappy one. Thanks for all the help I'll need a lot to step up this computer and fix another!

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#2 enogelme

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Posted 26 December 2011 - 12:41 PM

I've now ran SUPERantivirus and Malwarebytes. I went ahead and restarted it directly after and it started to update about 20 something things when it re-booted. Please help me try to prevent this problem again. I really appreciate it.

Here's my log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122603

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

12/26/2011 11:29:41 AM
mbam-log-2011-12-26 (11-29-41).txt

Scan type: Quick scan
Objects scanned: 172790
Time elapsed: 3 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Eric\AppData\Local\six.exe" -a "C:\Program Files (x86)\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And another:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/26/2011 at 11:16 AM

Application Version : 5.0.1142

Core Rules Database Version : 8087
Trace Rules Database Version: 5899

Scan type : Quick Scan
Total Scan Time : 00:05:55

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 630
Memory threats detected : 0
Registry items scanned : 60077
Registry threats detected : 0
File items scanned : 10776
File threats detected : 19

Adware.Tracking Cookie
C:\Users\Eric\AppData\Roaming\Microsoft\Windows\Cookies\083SGPUP.txt [ /c.atdmt.com ]
C:\Users\Eric\AppData\Roaming\Microsoft\Windows\Cookies\EQMQB9FH.txt [ /msnportal.112.2o7.net ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\6210SFDW.txt [ Cookie:eric@zedo.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\QWQO4RWB.txt [ Cookie:eric@ad.yieldmanager.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\UEBLKYWF.txt [ Cookie:eric@kontera.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\Q06ON0F1.txt [ Cookie:eric@statcounter.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\VNG6BUS5.txt [ Cookie:eric@apmebf.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\NDVP42GM.txt [ Cookie:eric@serving-sys.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\MPA1EAK9.txt [ Cookie:eric@www.googleadservices.com/pagead/conversion/1028712474/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZX2SC6ZD.txt [ Cookie:eric@mediaplex.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\YIY6P9HC.txt [ Cookie:eric@adbrite.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\5NHUBKZZ.txt [ Cookie:eric@adxpose.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\OT2IWRMU.txt [ Cookie:eric@revsci.net/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\RIO1LZ9T.txt [ Cookie:eric@media6degrees.com/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\OHDPOTQ7.txt [ Cookie:eric@doubleclick.net/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\FYZ4GYQV.txt [ Cookie:eric@imrworldwide.com/cgi-bin ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\JIMVJFNC.txt [ Cookie:eric@yieldmanager.net/ ]
C:\USERS\ERIC\AppData\Roaming\Microsoft\Windows\Cookies\Low\VW15BSIC.txt [ Cookie:eric@adsonar.com/adserving ]
C:\USERS\ERIC\Cookies\EQMQB9FH.txt [ Cookie:eric@msnportal.112.2o7.net/ ]

Edited by enogelme, 26 December 2011 - 12:44 PM.


#3 boopme

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Posted 26 December 2011 - 02:28 PM

Hello please run these now.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#4 enogelme

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Posted 27 December 2011 - 07:19 PM

Here's my log for Minitoolbox:

MiniToolBox by Farbar
Ran by Eric (administrator) on 27-12-2011 at 18:21:57
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1502 802.11b/g/n = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Eric-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
Physical Address. . . . . . . . . : 60-D8-19-90-96-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e95a:18cc:5984:31ed%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 27, 2011 6:12:32 PM
Lease Expires . . . . . . . . . . : Wednesday, December 28, 2011 6:12:32 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 308336665
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-2A-F7-73-18-03-73-94-64-FB
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 18-03-73-94-64-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EC373718-69FE-4B6C-A38A-E2651C287505}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1f:1138:9de9:98f0(Preferred)
Link-local IPv6 Address . . . . . : fe80::1f:1138:9de9:98f0%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.227.84
74.125.227.80
74.125.227.81
74.125.227.82
74.125.227.83


Pinging google.com [74.125.227.83] with 32 bytes of data:
Reply from 74.125.227.83: bytes=32 time=74ms TTL=55
Reply from 74.125.227.83: bytes=32 time=66ms TTL=55

Ping statistics for 74.125.227.83:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 74ms, Average = 70ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=484ms TTL=44
Reply from 98.139.180.149: bytes=32 time=89ms TTL=46

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 484ms, Average = 286ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms
===========================================================================
Interface List
12...60 d8 19 90 96 0a ......Dell Wireless 1502 802.11b/g/n
11...18 03 73 94 64 fb ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.20 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.20 281
192.168.1.20 255.255.255.255 On-link 192.168.1.20 281
192.168.1.255 255.255.255.255 On-link 192.168.1.20 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.20 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.20 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:1f:1138:9de9:98f0/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::1f:1138:9de9:98f0/128
On-link
12 281 fe80::e95a:18cc:5984:31ed/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/27/2011 06:13:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2011 02:19:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0820)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/performance) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0820)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/performance) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0670)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/smartdata) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0660)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/smartdata) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0130)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/software) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:14:0130)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/software) failed

Error: (12/26/2011 01:01:13 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:13:9150)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/hardware) failed

Error: (12/26/2011 01:01:13 PM) (Source: PC-Doctor) (User: )
Description: (848) Asapi: (13:01:13:7550)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/hardware) failed


System errors:
=============
Error: (12/27/2011 06:13:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/27/2011 06:13:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/27/2011 02:54:09 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/26/2011 11:42:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/26/2011 11:41:59 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%16405

Error: (12/26/2011 11:21:37 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/26/2011 10:09:00 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/26/2011 10:08:30 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (12/25/2011 10:47:40 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/25/2011 10:45:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.


Microsoft Office Sessions:
=========================
Error: (12/27/2011 06:13:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2011 02:19:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0820)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/performance) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0820)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/performance) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0670)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/smartdata) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0660)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/smartdata) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0130)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/software) failed

Error: (12/26/2011 01:01:14 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:14:0130)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/software) failed

Error: (12/26/2011 01:01:13 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:13:9150)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 446 getDirectoryContents(C:\ProgramData\PCDr\5803/hardware) failed

Error: (12/26/2011 01:01:13 PM) (Source: PC-Doctor)(User: )
Description: (848) Asapi: (13:01:13:7550)(848) libMatrix.profiler.ProfilerSnapshots - Error -- 348 getDirectoryContents(C:\ProgramData\PCDr\5803/hardware) failed


=========================== Installed Programs ============================

Accidental Damage Services Agreement (Version: 2.0.0)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.5)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Reader X MUI (Version: 10.0.0)
Advanced Audio FX Engine (Version: 1.12.05)
Banctec Service Agreement (Version: 2.0.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 6.0.2282.0)
Bing Bar Platform (Version: 6.0.2282.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Complete Care Business Service Agreement (Version: 2.0.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
D3DX10 (Version: 15.4.2368.0902)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.57)
Dell DataSafe Local Backup (Version: 9.4.57)
Dell DataSafe Online (Version: 2.1.19634)
Dell Digital Delivery (Version: 1.7.4501.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell MusicStage (Version: 1.5.201.0)
Dell PhotoStage (Version: 1.5.0.65)
Dell Stage (Version: 1.5.420.0)
Dell Support Center (Version: 3.1.5907.16)
Dell Touchpad (Version: 7.1207.101.225)
Dell VideoStage (Version: 1.2.0.1712)
Dell Webcam Central (Version: 2.00.44)
Dell Wireless Driver Installation (Version: 9.0)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DirectX 9 Runtime (Version: 1.00.0000)
Dora's World Adventure (Version: 2.2.0.95)
eBay (Version: 1.4.0)
Escape Whisper Valley ™ (Version: 2.2.0.95)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Fury (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
IDT Audio (Version: 1.0.6341.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Processor Graphics (Version: 8.15.10.2342)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (64-bit) (Version: 6.0.270)
Java™ 6 Update 27 (Version: 6.0.270)
Jewel Quest (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Luxor (Version: 2.2.0.95)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee SecurityCenter (Version: 11.0.649)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.131.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Penguins! (Version: 2.2.0.95)
PhotoShowExpress (Version: 2.0.063)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Premium Service Agreement (Version: 2.0.0)
QualxServ Service Agreement (Version: 2.0.0)
Quickset64 (Version: 10.09.25)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek Ethernet Controller Driver (Version: 7.45.516.2011)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Samantha Swift (Version: 2.2.0.95)
Skype Click to Call (Version: 5.8.8855)
Skype™ 5.5 (Version: 5.5.124)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SUPERAntiSpyware (Version: 5.0.1142)
TrustedID (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wedding Dash - Ready, Aim, Love! (Version: 2.2.0.95)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Dell Games) (Version: 4.0.5.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3894.68 MB
Available physical RAM: 2460.86 MB
Total Pagefile: 7787.56 MB
Available Pagefile: 5521.19 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.21 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.42 GB) (Free:548.63 GB) NTFS

========================= Users: ========================================

User accounts for \\ERIC-PC

Administrator Eric Guest

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#5 enogelme

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Posted 27 December 2011 - 08:52 PM

I went ahead and ran the ESET scan, I had three separate trojan threats, one associated with java, but it never had a log that came up. What now?

#6 boopme

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Posted 28 December 2011 - 11:39 AM

You may still find the log.. The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start >> Run dialog box from the Start Menu on the desktop.



Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u2-windows-i586.exe (or jre-7u2-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 enogelme

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Posted 18 January 2012 - 07:15 PM

There was no ESET report when I checked it. I can repeat it but I have a new problem. On my internet video I have small rectangular green and sometimes red shapes that appear inhibiting my screen what else do I need to do?

#8 boopme

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Posted 18 January 2012 - 08:27 PM

To anwer your other question.. The best pay for are ESET or Kaspersky. Free are Avira or Avast.

The new issue is odd. You may need to run SFC...System File Checker
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