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Google Redirect Virus - TDSS Killer Did not Work; Please Help


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3 replies to this topic

#1 Looking For a Fix

Looking For a Fix

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  • Local time:07:16 AM

Posted 26 December 2011 - 09:25 AM

Here's the situation. My web browser search engine redirects to the wrong site. At the same time I confirmed I had the Vista Security 2012 virus. I spent a few hours resolving this issue (ran RKill and TDSS Killer) and my PC is not encountering problems with the fake MS Security alerts luring me to a phony web site. However, I still cannot use Google without it redirecting me to wrong (bad) sites. I have run TDSSKiller (TDSS Fix Tool 2.1.3 & a version from Kaspersky labs) but it did not resolve the problem. At one point, running the utility returned the results that I had Backdoor.Tidserv.

Could anyone help me?

Edited by Looking For a Fix, 26 December 2011 - 09:42 AM.


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#2 Broni

Broni

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Posted 26 December 2011 - 11:58 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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#3 Looking For a Fix

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Posted 26 December 2011 - 08:32 PM

Thank you for your assistance. Here are the logs:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 1 x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee AntiVirus Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 24
Java™ SE Runtime Environment 6 Update 1
Out of date Java installed!
Adobe Flash Player ( 10.0.22.87) Flash Player Out of Date!
Mozilla Firefox (3.0.19) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbam.exe
``````````End of Log````````````



MiniToolBox by Farbar
Ran by Family (administrator) on 26-12-2011 at 12:34:43
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)
HP 802.11abg wireless LAN = Wireless Network Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Family-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-6B-DF-31-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : HP 802.11abg wireless LAN
Physical Address. . . . . . . . . : 00-1A-73-50-38-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1D-60-AB-64-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8E9876F2-5D8B-42C7-9D79-3DA031FDEA41}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B422AB45-5A9F-4381-AB7D-1F255560E3F5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 1a 6b df 31 bf ...... Bluetooth Device (Personal Area Network)
9 ...00 1a 73 50 38 37 ...... HP 802.11abg wireless LAN
8 ...00 1d 60 ab 64 a9 ...... NVIDIA nForce Networking Controller
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.{8E9876F2-5D8B-42C7-9D79-3DA031FDEA41}
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
19 ...00 00 00 00 00 00 00 e0 isatap.home
17 ...00 00 00 00 00 00 00 e0 isatap.{B422AB45-5A9F-4381-AB7D-1F255560E3F5}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 05 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 06 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 07 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 08 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 09 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 10 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 11 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\wpclsp.dll [72192] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 48 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 49 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 50 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 51 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/26/2011 11:31:20 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE ANTIVIRUS PLUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/26/2011 11:31:20 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\MCAFEE\MCAFEE ANTIVIRUS PLUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/26/2011 11:26:22 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (12/26/2011 11:24:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 856305

Error: (12/26/2011 11:24:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 856305

Error: (12/26/2011 11:24:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/26/2011 11:24:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 855025

Error: (12/26/2011 11:24:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 855025

Error: (12/26/2011 11:24:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/26/2011 11:24:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 853824


System errors:
=============
Error: (12/26/2011 11:28:03 AM) (Source: DCOM) (User: )
Description: {3A185DDE-E020-4985-A8F2-E27CDC4A0F3A}

Error: (12/26/2011 10:43:30 AM) (Source: Service Control Manager) (User: )
Description: cdrom

Error: (12/26/2011 10:43:30 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (12/26/2011 10:42:56 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (12/26/2011 09:32:10 AM) (Source: DCOM) (User: )
Description: {3A185DDE-E020-4985-A8F2-E27CDC4A0F3A}

Error: (12/26/2011 09:27:53 AM) (Source: Service Control Manager) (User: )
Description: cdrom

Error: (12/26/2011 09:27:53 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (12/26/2011 09:27:17 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (12/26/2011 08:53:34 AM) (Source: Service Control Manager) (User: )
Description: cdrom

Error: (12/26/2011 08:53:34 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0.1)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.26)
Adobe Flash Player 10 Plugin (Version: 10.0.22.87)
Adobe Reader 8.1.4 (Version: 8.1.4)
Adobe Shockwave Player 11.5 (Version: 11.5)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoImpression 6 (Version: 6)
ArcSoft Print Creations
Audacity 1.2.6
Audible Download Manager (Version: 6.6.0.15)
AudibleManager (Version: 1156178.-2.1999341932.1999340946)
AVS Update Manager 1.0
AVS Video Capture 2.3
AVS Video Editor 4
AVS4YOU Software Navigator 1.3
Blaze Media Pro
Blaze Media Pro (Version: 8.02)
Bluetooth by hp 6.1.0.1203 (Version: 6.1.0.1203)
Bonjour (Version: 3.0.0.10)
CamStudio
Cartoon Doll Emporium (Version: 1.00.0000)
Click to Call with Skype (Version: 5.5.8013)
Debut Video Capture Software
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Dreamship Tales
Enhanced Multimedia Keyboard Solution
EPSON CX7400 User's Guide
EPSON Printer Software
EPSON Scan
EPSON Stylus CX7400 Series Scanner Driver Update
Firebird SQL Server - MAGIX Edition (Version: 2.1.27.0)
Fx Vid Cap
Google Desktop (Version: 5.9.1005.12335)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
Hardware Diagnostic Tools (Version: 5.00.4558.05)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
HP Active Support Library (Version: 3.1.6.1)
HP Active Support Library 32 bit components (Version: 2.1.0)
HP Advisor (Version: 3.1.9152.3107)
HP Customer Experience Enhancements (Version: 5.2.0.2296)
HP Customer Feedback (Version: 1.0.0)
HP Easy Setup - Frontend (Version: 5.2.0.2304)
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.01 (Version: 2.01)
HP Photosmart Essential2.01 (Version: 1.01.0000)
HP Photosmart Touch (Version: 2.00.0005)
HP Picasso Media Center Add-In (Version: 1.0.0)
HP SmartCalendar 2.0 (Version: 2.00.34)
HP SmartCenter (Version: 1.2.0.0)
HP Update (Version: 4.000.005.007)
HP Webcam (Version: 1.00.1923)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
Image Transfer
ImageMixer for Sony
iPhone Configuration Utility (Version: 2.1.0.163)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
JumpStart Advanced School Time
JumpStart Art for Fun
JumpStart Languages
Kid Pix Deluxe 4 (Version: 4)
KODAK EASYSHARE Gallery Upload ActiveX Control
KODAK Gallery Upload Software (Version: 1.00.0000)
KODAK Share Button App (Version: 2.02.0000.0000)
L&H TTS3000 Español
Lernout & Hauspie TruVoice American English TTS Engine
LightScribe System Software (Version: 1.18.3.2)
MAGIX Movie Edit Pro 17 (Version: 10.0.0.0)
MAGIX Screenshare (Version: 4.3.6.1987)
MAGIX Speed 2 (MSI) (Version: 6.0.1.2)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
McAfee AntiVirus Plus (Version: 11.0.649)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 Trial (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
MobileMe Control Panel (Version: 3.1.5.0)
Mozilla Firefox (3.0.19) (Version: 3.0.19 (en-US))
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.0 (Version: 6.00.050)
My HP Games (Version: 1.0.0.43)
netMarket
Netscape (7.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Photo Story 3 for Windows (Version: 3.0.1115.11)
PSSWCORE (Version: 2.01.0000)
Python 2.5 (Version: 2.5.150)
Quicken 2010 (Version: 19.1.3.19)
QuickTime (Version: 7.69.80.9)
Reader Rabbit's Preschool
Reader Rabbit Learn To Read With Phonics
Retrospect Express HD 2.0 (Version: 2.00.146)
Rhapsody
Rhapsody MP3 Download Manager (Version: 1.0.4.219)
Rhapsody Player Engine (Version: 1.0.604)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.4.0)
Roxio Creator Basic v9 (Version: 3.4.0)
Roxio Creator Copy (Version: 3.4.0)
Roxio Creator Data (Version: 3.4.0)
Roxio Creator EasyArchive (Version: 3.4.0)
Roxio Creator Tools (Version: 3.4.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio MyDVD Basic v9 (Version: 9.0.572)
Safari (Version: 5.33.21.1)
Skype™ 5.5 (Version: 5.5.112)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
SoundMAX (Version: 6.10.1.5470)
Spelling Accelerator (Version: 0001.0000.0000)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Spyware Doctor 8.0 (Version: 8.0)
Touch Screen Configuration (Version: 1.0.0)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.2163)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0238)
TurboTax 2009 wmdiper (Version: 009.000.0803)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4495)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0501)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0216)
TurboTax 2010 wmdiper (Version: 010.000.1238)
TurboTax 2010 wrapper (Version: 010.000.0157)
VideoToolkit01 (Version: 90.0.146.000)
Viewpoint Media Player (Remove Only)
Vz In Home Agent (Version: 7.08.22)
WD SmartWare (Version: 1.1.1.6)
Winamp (Version: 5.571 )
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (Version: 01/29/2010 1.4.1.0)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live installer (Version: 12.0.1471.1025)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Toolbar (Version: 03.01.0146)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Yahoo! Search Protection

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2046.7 MB
Available physical RAM: 963.25 MB
Total Pagefile: 4331.93 MB
Available Pagefile: 2450.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.02 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:456.67 GB) (Free:2.95 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.09 GB) (Free:1.27 GB) NTFS
3 Drive g: (FreeAgent GoFlex Drive) (Fixed) (Total:465.76 GB) (Free:437.01 GB) NTFS
6 Drive j: (My Book) (Fixed) (Total:930.86 GB) (Free:591.37 GB) NTFS

========================= Users: ========================================

User accounts for \\FAMILY-PC

Administrator Dad Emily
Family Guest Katie and Emily


**** End of log ****




Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122602

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.19088

12/26/2011 10:39:06 AM
mbam-log-2011-12-26 (10-39-06).txt

Scan type: Quick scan
Objects scanned: 236517
Time elapsed: 14 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 4
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47a3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\program files\funwebproducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\2.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
c:\Users\Family\local settings\application data\acl.exe (Trojan.ExeShell.Gen) -> Quarantined and deleted successfully.
c:\Users\Family\local settings\temporary internet files\Content.IE5\HPMUQ9WZ\info[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\1.bin\F3EZSETP.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\2.bin\F3EZSETP.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\2.bin\F3PLUGIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Installr\2.bin\NPFUNWEB.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.




GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-26 20:26:14
Windows 6.0.6001 Service Pack 1 Harddisk0\DR0 -> \Device\0000005c SAMSUNG_ rev.CR10
Running: evx6p735.exe; Driver: C:\Users\Family\AppData\Local\Temp\pwdiipod.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcess [0x83083F68]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcessEx [0x83084230]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwTerminateProcess [0x830839D8]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateUserProcess [0x8308452C]

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!KeSetTimerEx + 43C 826F4A60 8 Bytes [68, 3F, 08, 83, 30, 42, 08, ...]
.text ntkrnlpa.exe!KeSetTimerEx + 854 826F4E78 4 Bytes [D8, 39, 08, 83]
.text ntkrnlpa.exe!KeSetTimerEx + 918 826F4F3C 4 Bytes [2C, 45, 08, 83]
.text C:\Windows\system32\DRIVERS\nvlddmkm.sys section is writeable [0x8D60A340, 0x2948E7, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] kernel32.dll!FindResourceA 76DB0B95 5 Bytes JMP 00440930 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] kernel32.dll!FindResourceW 76DC99D7 5 Bytes JMP 00440980 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!LoadStringA 76B861ED 3 Bytes JMP 00441110 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!LoadStringA + 4 76B861F1 1 Byte [89]
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!LoadMenuW 76B93DE3 5 Bytes JMP 00440B40 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!LoadStringW 76B995FB 5 Bytes JMP 00440FD0 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!CreateDialogParamA 76BA16FD 5 Bytes JMP 004409D0 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!CreateDialogParamW 76BB1C58 5 Bytes JMP 00440A50 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe[2320] USER32.dll!LoadMenuA 76BC7BCF 5 Bytes JMP 00440AD0 C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe (Download Manager for Audible content/Audible, Inc.)
.text C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe[2468] kernel32.dll!LoadLibraryW 76DA382D 5 Bytes JMP 70F79A63 C:\Program Files\Common Files\McAfee\McProxy\mcproxy.dll (McAfee Proxy Service Module/McAfee, Inc.)
.text C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe[2468] kernel32.dll!LoadLibraryA 76DA9671 5 Bytes JMP 70F799A1 C:\Program Files\Common Files\McAfee\McProxy\mcproxy.dll (McAfee Proxy Service Module/McAfee, Inc.)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe[1320] @ C:\Windows\system32\CRYPT32.dll [ADVAPI32.dll!RegQueryValueExW] [0113A4B0] C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe (McAfee Process Validation Service/McAfee, Inc.)
IAT C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe[1320] @ C:\Windows\system32\CRYPT32.dll [KERNEL32.dll!LoadLibraryA] [0113A510] C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe (McAfee Process Validation Service/McAfee, Inc.)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [73F88864] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [73FC9855] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [73F8B984] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [73F7FB47] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [73F87A29] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [73F7EA65] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [73FBB12D] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [73F8BC4A] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [73F80756] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [73F806BD] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [73F771B3] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [7400D9E0] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [73FA7329] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [73F7E109] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [73F7697E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [73F769A9] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3892] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [73F82475] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18551_none_9e7a1850c9c1b3dc\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\001a6bdcbfde
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\001a6bdf31bf
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\001a6bdf31bf@001ccc734dc1 0xBC 0xA8 0x6F 0x25 ...
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\001a6bdcbfde (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\001a6bdf31bf (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\001a6bdf31bf@001ccc734dc1 0xBC 0xA8 0x6F 0x25 ...
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\Scheduler@Heartbeat 0x15 0x3D 0x73 0xF3 ...

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 MBR read error
Disk \Device\Harddisk0\DR0 MBR BIOS signature not found 0

---- EOF - GMER 1.0.15 ----

#4 Broni

Broni

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Posted 26 December 2011 - 10:17 PM

Disk \Device\Harddisk0\DR0 MBR read error
Disk \Device\Harddisk0\DR0 MBR BIOS signature not found 0

You have more serious issues there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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