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Backdoor.Tidserv Activity 2 infection


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45 replies to this topic

#1 snowfall1040

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Posted 26 December 2011 - 02:01 AM

My Windows XP comuter is generating a Norton securtiy message "Threat requiring manual removal detected:System Infected: Tidserv Activity 2. There is a link from Norton, that says "tell me how" (to manually delete) so I was going to follow Norton's instructions but included in there was turning off the system restore feature on my computer and I was uneasy about doing that and thought I would turn to bleeping computer instead as you seem more expert. I am attaching logs from DDS for your review and hoping you can help me here. I already ran malwarebytes and although it came up with 2 infected files that were quarantined and deleted I still have this Tidserv problem. Any help you could offer would be really appreciated! DDS.txt and attach.zip are included.

Attached Files



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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 01 January 2012 - 02:05 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/434501 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 04 January 2012 - 02:10 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 snowfall1040

snowfall1040
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Posted 06 January 2012 - 11:29 PM

Combofix log is attached, thanks for your help!

Attached Files



#5 snowfall1040

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Posted 06 January 2012 - 11:30 PM

oops, here is the combofix log if you do not want it as an attachment,

ComboFix 12-01-06.03 - CATHY BOGOLIN 01/06/2012 22:22:13.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3037.2477 [GMT -5:00]
Running from: c:\documents and settings\CATHY BOGOLIN\Desktop\ComboFix.exe
AV: Norton AntiVirus *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\CATHY BOGOLIN\Application Data\DataSafeDotNet.exe
c:\documents and settings\CATHY BOGOLIN\Favorites\Games.url
c:\windows\$NtUninstallKB62393$\3009167589\@
c:\windows\$NtUninstallKB62393$\3009167589\bckfg.tmp
c:\windows\$NtUninstallKB62393$\3009167589\cfg.ini
c:\windows\$NtUninstallKB62393$\3009167589\Desktop.ini
c:\windows\$NtUninstallKB62393$\3009167589\keywords
c:\windows\$NtUninstallKB62393$\3009167589\kwrd.dll
c:\windows\$NtUninstallKB62393$\3009167589\L\rohepcid
c:\windows\$NtUninstallKB62393$\3009167589\lsflt7.ver
c:\windows\$NtUninstallKB62393$\3009167589\U\00000001.@
c:\windows\$NtUninstallKB62393$\3009167589\U\00000002.@
c:\windows\$NtUninstallKB62393$\3009167589\U\00000004.@
c:\windows\$NtUninstallKB62393$\3009167589\U\80000000.@
c:\windows\$NtUninstallKB62393$\3009167589\U\80000004.@
c:\windows\$NtUninstallKB62393$\3009167589\U\80000032.@
c:\windows\$NtUninstallKB62393$\3231913181
E:\autorun.inf
E:\setup.exe
c:\windows\$NtUninstallKB62393$ . . . . Failed to delete
.
c:\windows\system32\drivers\i8042prt.sys . . . is missing!!
.
.
((((((((((((((((((((((((( Files Created from 2011-12-07 to 2012-01-07 )))))))))))))))))))))))))))))))
.
.
2012-01-05 21:25 . 2012-01-05 21:25 -------- d-----w- c:\program files\Brownie
2012-01-05 21:23 . 2012-01-05 21:23 180356 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iGdi.dll
2012-01-05 21:23 . 2004-04-19 04:42 733184 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iKernel.dll
2012-01-05 21:23 . 2004-04-19 04:40 69715 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\ctor.dll
2012-01-05 21:23 . 2004-04-19 04:39 266240 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iscript.dll
2012-01-05 21:23 . 2004-04-19 04:39 172032 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iuser.dll
2012-01-05 21:23 . 2004-04-19 04:39 5632 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\DotNetInstaller.exe
2012-01-05 21:23 . 2012-01-05 21:23 303236 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\setup.dll
2012-01-04 07:13 . 2012-01-04 07:13 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Application Data\FixTDSS
2012-01-04 07:13 . 2012-01-04 07:13 26872 ----a-w- c:\windows\system32\drivers\FixTDSS.sys
2011-12-28 18:55 . 2011-12-28 18:55 664 ----a-w- c:\documents and settings\NetworkService\Local Settings\Application Data\d3d9caps.tmp
2011-12-28 04:26 . 2011-12-28 04:26 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2011-12-26 22:28 . 2011-12-26 22:28 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple Computer
2011-12-26 01:58 . 2011-12-26 02:26 -------- d-----w- c:\program files\Common Files\Symantec Shared
2011-12-26 01:58 . 2011-12-26 01:58 -------- d-----w- c:\program files\Symantec
2011-12-26 01:58 . 2011-12-26 01:58 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-12-26 01:58 . 2011-12-26 01:58 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-12-26 01:58 . 2011-03-22 00:39 369784 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symtdi.sys
2011-12-26 01:58 . 2011-03-22 00:39 331384 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symtdiv.sys
2011-12-26 01:58 . 2011-03-22 00:39 296568 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symnets.sys
2011-12-26 01:58 . 2011-03-31 03:00 516216 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\srtsp.sys
2011-12-26 01:58 . 2011-03-31 03:00 50168 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\srtspx.sys
2011-12-26 01:58 . 2011-03-15 02:31 744568 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symefa.sys
2011-12-26 01:58 . 2011-01-27 06:47 340088 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symds.sys
2011-12-26 01:58 . 2010-11-16 01:45 136312 ----a-r- c:\windows\system32\drivers\NAV\1206000.01D\ironx86.sys
2011-12-26 01:57 . 2011-12-26 01:57 -------- d-----w- c:\program files\Norton AntiVirus
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Application Data\Tific
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\Symantec
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\windows\system32\wbem\Repository
2011-12-24 03:06 . 2011-12-24 03:06 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2011-12-24 02:55 . 2011-12-25 08:15 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\SanctionedMedia
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-10 20:24 . 2011-06-18 01:04 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-23 13:29 . 2008-04-25 16:16 1868544 ----a-w- c:\windows\system32\win32k.sys
2011-11-14 22:50 . 2011-07-05 17:50 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-04 19:20 . 2008-04-25 16:16 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20 . 2008-04-25 16:16 43520 ------w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20 . 2008-04-25 16:16 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23 . 2008-04-25 16:16 385024 ------w- c:\windows\system32\html.iec
2011-11-01 16:07 . 2008-04-25 16:16 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31 . 2008-04-25 16:16 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:37 . 2008-04-25 16:16 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52 . 2008-04-14 00:01 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-24 19:29 . 2011-10-24 19:29 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 19:29 . 2011-10-24 19:29 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-18 11:13 . 2008-04-25 16:16 186880 ----a-w- c:\windows\system32\encdec.dll
2011-10-10 14:22 . 2008-04-25 21:27 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DW6"="c:\program files\The Weather Channel FW\Desktop\DesktopWeather.exe" [2011-06-08 822456]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDCPL"="RTHDCPL.EXE" [2009-03-04 18084864]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-03-04 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-03-04 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-03-04 150040]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-09-11 1779952]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-02-05 128232]
"Desktop Disc Tool"="c:\program files\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-06-19 494064]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2003-10-14 155648]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2004-04-14 57393]
"IndexSearch"="c:\program files\ScanSoft\PaperPort\IndexSearch.exe" [2004-04-14 40960]
"SetDefPrt"="c:\program files\Brother\Brmfl04g\BrStDvPt.exe" [2004-11-11 49152]
"ControlCenter2.0"="c:\program files\Brother\ControlCenter2\brctrcen.exe" [2005-01-07 864256]
"PeachtreePrefetcher.exe"="c:\docume~1\CATHYB~1\Desktop\PEACHT~2\PeachtreePrefetcher.exe" [2009-04-07 23040]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-09-27 59240]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-11-13 421736]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2011-10-24 421888]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-09-07 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]
"BrStsWnd"="c:\program files\Brownie\BrstsWnd.exe" [2009-08-19 3618104]
.
c:\documents and settings\CATHY BOGOLIN\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\DELL\DellDock\DellDock.exe [2009-9-21 1316192]
Dropbox.lnk - c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\Dropbox.exe [2011-12-5 24242056]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]
.
c:\documents and settings\Default User\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\DELL\DellDock\DellDock.exe [2009-9-21 1316192]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Documents and Settings\\CATHY BOGOLIN\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\Pervasive Software\\PSQL\\bin\\w3dbsmgr.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\Program Files\\Google\\Google Earth\\plugin\\geplugin.exe"=
"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1583:TCP"= 1583:TCP:Pervasive DBEngine
"3351:TCP"= 3351:TCP:Pervasive DBEngine
.
R0 FixTDSS;TDSS Fixtool driver;c:\windows\system32\drivers\FixTDSS.sys [1/4/2012 2:13 AM 26872]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NAV\1206000.01D\symds.sys [12/25/2011 8:58 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NAV\1206000.01D\symefa.sys [12/25/2011 8:58 PM 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\BASHDefs\20111221.003\BHDrvx86.sys [12/21/2011 10:50 PM 819320]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NAV\1206000.01D\ironx86.sys [12/25/2011 8:58 PM 136312]
R2 DockLoginService;Dock Login Service;c:\program files\DELL\DellDock\DockLogin.exe [6/9/2009 11:11 AM 155648]
R2 NAV;Norton AntiVirus;c:\program files\Norton AntiVirus\Engine\18.6.0.29\ccsvchst.exe [12/25/2011 8:58 PM 130008]
R2 NSL;Norton Safe Web Lite;c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe [3/30/2011 3:39 PM 130000]
R2 psqlWGE;Pervasive PSQL Workgroup Engine;c:\program files\Pervasive Software\PSQL\bin\w3dbsmgr.exe [6/6/2008 1:03 PM 435496]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [12/25/2011 9:22 PM 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\IPSDefs\20120106.002\IDSXpx86.sys [1/6/2012 7:57 PM 356280]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [7/13/2010 12:52 PM 136176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [7/13/2010 12:52 PM 136176]
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-04 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 21:57]
.
2012-01-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-07-13 17:52]
.
2012-01-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-07-13 17:52]
.
2012-01-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3382741433-44429305-383787010-1005Core.job
- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-10-02 20:18]
.
2012-01-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3382741433-44429305-383787010-1005UA.job
- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-10-02 20:18]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
Trusted Zone: dell.com\support
TCP: DhcpNameServer = 192.168.1.1
DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} - hxxps://www36.verizon.com/FiOSVoice/UnProtected/FiosVoiceVMUtil.CAB
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-06 22:38
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
.
c:\docume~1\CATHYB~1\LOCALS~1\Temp\1B.tmp 0 bytes
c:\docume~1\CATHYB~1\LOCALS~1\Temp\etilqs_b7Ir6HBZBd8G3Nf 3608 bytes
c:\docume~1\CATHYB~1\LOCALS~1\Temp\etilqs_D7s5DOwimPghiK9 3072 bytes
.
scan completed successfully
hidden files: 3
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet003\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\System\ControlSet003\Services\NSL]
"ImagePath"="\"c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe\" /s \"NSL\" /m \"c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(2932)
c:\windows\system32\WININET.dll
c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\windows\system32\SearchIndexer.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\windows\RTHDCPL.EXE
c:\windows\system32\igfxsrvc.exe
c:\program files\Roxio\Roxio Burn\Roxio Burn.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wscntfy.exe
c:\windows\system32\SearchProtocolHost.exe
c:\windows\system32\SearchFilterHost.exe
.
**************************************************************************
.
Completion time: 2012-01-06 22:43:34 - machine was rebooted
ComboFix-quarantined-files.txt 2012-01-07 03:43
.
Pre-Run: 438,972,657,664 bytes free
Post-Run: 440,213,155,840 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
.
- - End Of File - - 87F765EDBA3DFCD0816207E864B3F4F6

#6 gringo_pr

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Posted 06 January 2012 - 11:31 PM

SystemLook:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
:filefind
i8042prt.sys
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 snowfall1040

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Posted 08 January 2012 - 10:14 PM

Hello again and thanks for your help.

Right now my computer is not showing the tidserv virus notification from Norton, and I do not seem to be getting redirected when doing websearches anymore.
Do you still have some concern over other items that you saw from the combofix log?

I have run the system look for the files you asked for and the log for that is below.

I also did a search from the start menu for the "i8042prt.sys" file and it shows in C:I386\SP3.CAB and C:WINDOWS\Driver Cache\I386\sp3.cab

Thanks for your time!


SystemLook 30.07.11 by jpshortstuff
Log created at 21:52 on 08/01/2012 by CATHY BOGOLIN
Administrator - Elevation successful

========== filefind ==========

Searching for "i8042prt.sys"
No files found.

-= EOF =-

#8 gringo_pr

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Posted 08 January 2012 - 10:31 PM

Greetings

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 snowfall1040

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Posted 09 January 2012 - 01:02 AM

Thanks again for the quick response! New combofix log is attached below. Computer seems to be working well.


ComboFix 12-01-09.01 - CATHY BOGOLIN 01/09/2012 0:45.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3037.2581 [GMT -5:00]
Running from: c:\documents and settings\CATHY BOGOLIN\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\CATHY BOGOLIN\Desktop\CFScript.txt
AV: Norton AntiVirus *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\drivers\i8042prt.sys . . . is missing!!
.
.
((((((((((((((((((((((((( Files Created from 2011-12-09 to 2012-01-09 )))))))))))))))))))))))))))))))
.
.
2012-01-05 21:25 . 2012-01-05 21:25 -------- d-----w- c:\program files\Brownie
2012-01-05 21:23 . 2012-01-05 21:23 180356 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iGdi.dll
2012-01-05 21:23 . 2004-04-19 04:42 733184 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iKernel.dll
2012-01-05 21:23 . 2004-04-19 04:40 69715 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\ctor.dll
2012-01-05 21:23 . 2004-04-19 04:39 266240 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iscript.dll
2012-01-05 21:23 . 2004-04-19 04:39 172032 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\iuser.dll
2012-01-05 21:23 . 2004-04-19 04:39 5632 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\DotNetInstaller.exe
2012-01-05 21:23 . 2012-01-05 21:23 303236 ----a-w- c:\program files\Common Files\InstallShield\Professional\RunTime\10\00\Intel32\setup.dll
2012-01-04 07:13 . 2012-01-04 07:13 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Application Data\FixTDSS
2012-01-04 07:13 . 2012-01-04 07:13 26872 ----a-w- c:\windows\system32\drivers\FixTDSS.sys
2011-12-28 18:55 . 2011-12-28 18:55 664 ----a-w- c:\documents and settings\NetworkService\Local Settings\Application Data\d3d9caps.tmp
2011-12-28 04:26 . 2011-12-28 04:26 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2011-12-26 22:28 . 2011-12-26 22:28 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple Computer
2011-12-26 01:58 . 2011-12-26 02:26 -------- d-----w- c:\program files\Common Files\Symantec Shared
2011-12-26 01:58 . 2011-12-26 01:58 -------- d-----w- c:\program files\Symantec
2011-12-26 01:58 . 2011-12-26 01:58 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-12-26 01:58 . 2011-12-26 01:58 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-12-26 01:58 . 2011-03-22 00:39 369784 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symtdi.sys
2011-12-26 01:58 . 2011-03-22 00:39 331384 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symtdiv.sys
2011-12-26 01:58 . 2011-03-22 00:39 296568 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symnets.sys
2011-12-26 01:58 . 2011-03-31 03:00 516216 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\srtsp.sys
2011-12-26 01:58 . 2011-03-31 03:00 50168 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\srtspx.sys
2011-12-26 01:58 . 2011-03-15 02:31 744568 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symefa.sys
2011-12-26 01:58 . 2011-01-27 06:47 340088 ----a-w- c:\windows\system32\drivers\NAV\1206000.01D\symds.sys
2011-12-26 01:58 . 2010-11-16 01:45 136312 ----a-r- c:\windows\system32\drivers\NAV\1206000.01D\ironx86.sys
2011-12-26 01:57 . 2011-12-26 01:57 -------- d-----w- c:\program files\Norton AntiVirus
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Application Data\Tific
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\Symantec
2011-12-25 08:16 . 2011-12-25 08:16 -------- d-----w- c:\windows\system32\wbem\Repository
2011-12-24 03:06 . 2011-12-24 03:06 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2011-12-24 02:55 . 2011-12-25 08:15 -------- d-----w- c:\documents and settings\CATHY BOGOLIN\Local Settings\Application Data\SanctionedMedia
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-10 20:24 . 2011-06-18 01:04 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-23 13:29 . 2008-04-25 16:16 1868544 ----a-w- c:\windows\system32\win32k.sys
2011-11-14 22:50 . 2011-07-05 17:50 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-04 19:20 . 2008-04-25 16:16 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20 . 2008-04-25 16:16 43520 ------w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20 . 2008-04-25 16:16 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23 . 2008-04-25 16:16 385024 ------w- c:\windows\system32\html.iec
2011-11-01 16:07 . 2008-04-25 16:16 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31 . 2008-04-25 16:16 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:37 . 2008-04-25 16:16 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52 . 2008-04-14 00:01 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-24 19:29 . 2011-10-24 19:29 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 19:29 . 2011-10-24 19:29 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-18 11:13 . 2008-04-25 16:16 186880 ----a-w- c:\windows\system32\encdec.dll
.
.
((((((((((((((((((((((((((((( SnapShot@2012-01-07_03.38.54 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-01-09 05:46 . 2012-01-09 05:46 16384 c:\windows\Temp\Perflib_Perfdata_644.dat
+ 2012-01-09 05:44 . 2012-01-09 05:44 16384 c:\windows\Temp\Perflib_Perfdata_4fc.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\CATHY BOGOLIN\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

#10 gringo_pr

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Posted 09 January 2012 - 01:06 AM

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.7
Ask Toolbar
Java™ 6 Update 16
StartNow Toolbar


and click on remove

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 snowfall1040

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Posted 09 January 2012 - 02:38 AM

Log from Malwarebytes below, I will run Hijack this shortly, thanks again for all your work!


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.09.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
CATHY BOGOLIN :: SKI3 [administrator]

1/9/2012 2:31:26 AM
mbam-log-2012-01-09 (02-31-26).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 189940
Time elapsed: 3 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#12 snowfall1040

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Posted 09 January 2012 - 02:44 AM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:42:52 AM, on 1/9/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Roxio\Roxio Burn\Roxio Burn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Documents and Settings\CATHY BOGOLIN\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\Pervasive Software\PSQL\bin\w3dbsmgr.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\IPS\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: AOL Messaging Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Norton Safe Web Lite BHO - {F0DA78E9-6B60-42fb-BC26-EF2CFB8C8FF3} - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\coIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\WINDOWS\system32\TwcToolbarIe7.dll
O3 - Toolbar: AOL Messaging Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Norton Safe Web Lite - {30CEEEA2-3742-40e4-85DD-812BF1CBB83D} - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [PeachtreePrefetcher.exe] "C:\DOCUME~1\CATHYB~1\Desktop\PEACHT~2\PeachtreePrefetcher.exe" /configfile:peachtreeprefetcher.winstart.config
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\CATHY BOGOLIN\Application Data\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} (IOBIVMUtil.VMDecoder) - https://www36.verizon.com/FiOSVoice/UnProtected/FiosVoiceVMUtil.CAB
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://128.230.5.49/activex/AxisCamControl.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
O23 - Service: Norton Safe Web Lite (NSL) - Symantec Corporation - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe
O23 - Service: Pervasive PSQL Workgroup Engine (psqlWGE) - Pervasive Software Inc. - C:\Program Files\Pervasive Software\PSQL\bin\w3dbsmgr.exe

--
End of file - 11566 bytes

#13 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:02:32 AM

Posted 09 January 2012 - 03:11 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
      O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
      O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
      O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
      O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
      O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
      O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
      O4 - HKLM\..\Run: [PeachtreePrefetcher.exe] "C:\DOCUME~1\CATHYB~1\Desktop\PEACHT~2\PeachtreePrefetcher.exe" /configfile:peachtreeprefetcher.winstart.config
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
      O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
      O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
      O4 - Startup: Dropbox.lnk = C:\Documents and Settings\CATHY BOGOLIN\Application Data\Dropbox\bin\Dropbox.exe
      O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the ActiveX control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 12 January 2012 - 01:02 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 snowfall1040

snowfall1040
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Posted 13 January 2012 - 01:35 AM

Just busy with work, I am going to do the last step on Friday, thanks!




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