ComboFix disconnects the computer from the Internet as part of its routine. If you did not disconnect, you may loose your connection. The connection is automatically restored before ComboFix completes its run. However, if ComboFix runs into difficulty and terminates prematurely, the connection can be restored by restarting your machine.
If rebooting did not restore your Network and Internet Connection, then follow these instructions for Manually restoring the Internet connection
If you already followed those instructions and they did not help, then further investigation will be needed as the attempted removal of some types of malware can also result in a broken Internet connection. Since you already ran ComboFix, the log should be reviewed by our experts in order to ascertain what was detected and removed.
Please read the pinned topic Preparation Guide For Requesting Help
. When you have done that, start a new topic and post the required logs to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs
forum, NOT here
, for assistance by the Malware Response Team Experts. After doing this, please reply back in this thread with a link to the new topic so we can closed this one.If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
Note: If you're not sure where to find the log, ComboFix will create and save it to the root directory, usually C:\ComboFix.txt
. To retrieve the log, launch Windows Explorer, navigate to the root directory and double-click on it to open in Notepad.