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got rid of win7 fake av now cant identify network


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#1 confuseddayn

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Posted 23 December 2011 - 08:57 PM

i have a dell inspiron e1405 laptop with windows 7 32bit version. in not that great with computers but am a quick learner. the problem i am having seems to be a comon one but i have searched what other people have done to resolve the issu e and cant figure out how to get mine working again.. i had that fake antivirus win7 infect my computer and got rid of it with superantispyware and malwarebytes. it seems to be gone although i will run my ad aware after i get my internet working to double check. now when i try to connect to my internet my laptop connects to my router with full bars but is stuck on identifying network. i tried the troubleshoot and a window pops up saying: c:/windows/system32/msdte.exe, aplication not found. so that didnt help. when i click on the firefox shortcut all that pops up is the window that says open with like it cant find the program anymore.. im not great with computers and sorry if this sounds confusing but any help is very appreciated. thanks.
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#2 Broni

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Posted 23 December 2011 - 10:27 PM

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Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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