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USB Hard Drive Issue


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#1 daic

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Posted 23 December 2011 - 07:28 PM

Hello -

Problem:
I have a MAXTOR S ABRE USB Hard Drive (300gb, 270gb useable).
When I plug the USB HD into the computer, i got the sign for showing install of new hardware, which installed correctly.
However, even though i can tell the computer to "saftely remove this device", the hard drive is not given a Drive Letter.

Actions:
I have tried another PC (same result).
Un-plugged HD for 30 seconds, same result.
Tried different USB ports (although the ones i used at first work with other devices just fine).
-Since I cant see a disk drive, even though the computer recognizes when its plugged in/out, i cant run a ChkDsk.


Anyone have an idea at what i may be able to try to get this issue resolved?

~Thanks
-daic

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#2 hamluis

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Posted 23 December 2011 - 10:53 PM

Well...is the drive formatted?

The BIOS will recognize an unformatted hard drive...Disk Management in Windows will reflect an unformatted drive...but Windows only reflects partitions/drives that are formatted and capable of being read by Windows.

Has anything been stored on this drive?

Louis

#3 daic

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Posted 24 December 2011 - 04:08 PM

Thanks for the reply.

Yes the drive should be in NTFS format already.
In the 'Devices and Printers' section in 'Control Panel', when i plug in the HD, it is shown as a 'Massive USB Device'. So it is picking up that something is being plugged into the computer.

But since its not showing up as a Drive in 'Computer' -> 'Hard Disk Drives', i cant even attempt to format the drive just for a recheck that it is in NTFS format, or anything of the like.

~Thanks
-daic

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#4 abauw

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Posted 24 December 2011 - 04:32 PM

You could read How to partition and format a hard disk in Windows, just go to Disk Management and check does your USB Hardrive detected or not?

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#5 daic

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Posted 24 December 2011 - 04:35 PM

Unfortunately the drive doesnt show up in Disk Management either, meant to put that in last post, my apologies.

~daic

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#6 abauw

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Posted 24 December 2011 - 04:46 PM

Does it detected on BIOS?

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You can find escape inside this moment :smash:
And I will follow  :whistle:


#7 hamluis

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Posted 24 December 2011 - 04:46 PM

Well...to simplify determining the problem...I would remove the actual hard drive from the enclosure...and connect it directly to the motherboard of a system.

I like to reduce the potential points of failure, removing the enclosure and circuitry within the eclosure...and the USB connection.

Louis

#8 daic

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Posted 24 December 2011 - 05:17 PM

Does it detected on BIOS?


Do you mean does it ask to be loaded from when windows is starting?
If so, not that i saw last time.


Well...to simplify determining the problem...I would remove the actual hard drive from the enclosure...and connect it directly to the motherboard of a system.

I like to reduce the potential points of failure, removing the enclosure and circuitry within the eclosure...and the USB connection.

Louis


I will try to get that done.



P.S. I can uninstall the driver, plug the HD back in and the device loads the same driver each time but still didnt fix the issue of not giving a driver letter for use. And when the HD is plugged/disconnected, I get the computer sounds for a USB item being plugged in/out of the system.


EDIT: Interesting note, when i got into Disk Management i get a message entitled:
"Initialize Disk"
You must initialize a disk before Logical Disk Management can acces it.
-Choice: Disk 5
Use Following Option: 1) MBR 2) GPT.

Regardless which one i choose, i get error: "Virtual Disk Management" --> Incorrect Function.


EDIT 2: Upon reply from person i got the HD from, the devices may not be formatted. If this is true, how can you format a disk that is unrecognized enough to use a format function?

Edited by daic, 24 December 2011 - 05:46 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#9 hamluis

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Posted 24 December 2011 - 06:12 PM

FWIW: A brand new internal hard drive...typically requires initialization before Windows can use it. Disk Management has always reflected such hard drives, IME. They reflect no drive letter...a drive letter cannot be assigned until a partition exists.

Initialization must occur before a partition/drive can be formatted on these new drives. Disk Management is where I do this.

You said that the disk is not reflected in Disk Management...so I have to wonder how you can receive a message about a disk that is not graphically reflected in Disk Management.

How to Initialize a New Hard Drive eHow.com - http://www.ehow.com/how_4918155_initialize-new-hard-drive.html

Louis

Edited by hamluis, 24 December 2011 - 06:19 PM.


#10 daic

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Posted 24 December 2011 - 06:55 PM

Im not sure how it gets a message either.

Each time i go into Disk Management i get the same Error as described in the last post.

The Hard Disk shows in Device Manager (with no errors), shows in Devices and Printers (as a Mass Storage Device), Computer plays sounds of connecting/disconnecting.

~daic

EDIT: Even with this error there is a 'DISK 5' listed as 'Unknown' in Disk Management.
When I right-click and go to "Initialize Disk", this is when the box comes up for the issue that was described before.

EDIT2: I replugged the HD into my Windows XP based system (this one is Windows 7) and there is no DISK listed as unknown to perform an 'Initialize Disk' in disk management.

Edited by daic, 24 December 2011 - 08:38 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#11 daic

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Posted 02 January 2012 - 07:39 PM

Well...to simplify determining the problem...I would remove the actual hard drive from the enclosure...and connect it directly to the motherboard of a system.

I like to reduce the potential points of failure, removing the enclosure and circuitry within the eclosure...and the USB connection.

Louis

I have done this, setting the Hard Drive to Slave and Master. Not getting anything in Device Manager now. Not even the option to have it fail the Initialize process.

Any other suggestions?

EDIT: I have tried with and without jumper as Master/Slave. Master/Slave showed up on BIOS but did not show up asking to initialize in Device Manager, does not show in Device Manager.

When plugged back into its unit, asked to initalize but still fails, and shows in Device Manager.

~daic

Edited by daic, 02 January 2012 - 08:55 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5




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