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DDS hanging

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#1 TheGear


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Posted 23 December 2011 - 12:10 PM

The subject system is Win7 with all updates. Ironically, I was using it to download DDS for my wife's computer, which is REALLY sick. First red flag was that although I could get to bleepingcomputer.com, I couldn't download anything from there. I wound up using a linux system to get DDS. Then I ran DDS on the system, and by the end of 15 minutes I have 54 hash marks, but that's as far as it seems to want to go.

Other data: this is in safe mode. I can't start Task Manager, although the system is responding to mouse movements fine. In standard mode, the system got to a dozen or so hashes, then hung so hard I couldn't move the mouse.

Thanks for your interest.
Bill in SFla

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#2 quietman7


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Posted 23 December 2011 - 12:22 PM

If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.
  • Close all other applications and windows so that you have nothing open.
  • Double click on the Posted Image icon on your desktop.
    Vista/Windows 7 users right-click and select Run As Administrator.
    If you receive a UAC prompt asking if you would like to continue running the program, you should press the Continue button.
  • Under Output, ensure that Minimal Output is selected.
  • Click the "Scan All Users" checkbox.
    Leave the remaining selections to the default settings.
    If using a 64-bit system, the option for "Include 64bit scans" should be auto-checked.
  • Click the Posted Image button.
  • Do not use the computer while the scan is in progress.
  • When the scan is complete, two log files will open in Notepad:
    • OTL.txt <- (will be maximized)
    • Extras.txt <- (will be minimized in the Task Bar).
  • Both logs are automatically saved to the Desktop.
  • Please copy and paste the contents of OTL.txt into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  • Also copy and paste the contents of Extras.Txt in your next reply as well. If the Extras.Txt log is too long, you may need to add it as an attachment.
  • Click the red X in the upper right corner to exit OTL.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.
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