Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win32:DNSChanger-VJ


  • This topic is locked This topic is locked
27 replies to this topic

#16 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 17 January 2012 - 10:25 PM

Hello,

Please do this:

Posted Image Please download DevDiag, and save it to your Desktop:
WTT Download Page (recommended)
Direct Download
  • If you are using Vista or Windows 7, please right-click DevDiag.exe and select Run As Administrator. Otherwise, simply double-click the program to run it.
  • At the options screen, please type 2 and hit Enter.
  • The tool will take a few moments to scan. When finished, a report should pop-up, also available on your Desktop (DevDiag.txt).
  • Please do not copy/paste the report into your next reply. Instead, Attach it by clicking Add Reply, and scrolling down to the Attachments section.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


BC AdBot (Login to Remove)

 


#17 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 18 January 2012 - 06:16 AM

Thank you. I mainly use Windows Media Player or Power DVD 9 to play dvd's or videos on my laptop. The into sounds and background noises are all present, while the main audio track seems to be missing. Some videos seem like the talking is just very quiet. I have tried updating my audio components/drivers as well as looking around at all audio settings within the 2 programs.

#18 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 18 January 2012 - 05:38 PM

Please do this:

Posted Image Please download DevDiag, and save it to your Desktop:

WTT Download Page (recommended)
Direct Download
  • If you are using Vista or Windows 7, please right-click DevDiag.exe and select Run As Administrator. Otherwise, simply double-click the program to run it.
  • At the options screen, please type 2 and hit Enter.
  • The tool will take a few moments to scan. When finished, a report should pop-up, also available on your Desktop (DevDiag.txt).
  • Please do not copy/paste the report into your next reply. Instead, Attach it by clicking Add Reply, and scrolling down to the Attachments section.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#19 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 21 January 2012 - 08:27 AM

i also just noticed that the same problem has begun occuring with Itunes.. the music is forefront and the lyrics are more background noise/a lot quieter.

Attached Files



#20 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 22 January 2012 - 11:45 AM

Hi,

I'm not seeing anything obviously wrong there. Did this all start before, during or after the malware removal process?

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#21 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 22 January 2012 - 12:17 PM

It all started after. I was able to watch movies through that period. It still seems to be something that is able to spread. I was able to watch some movies and not others for a while. It seemed as I watched movies located in different locations on the computer, the new movie would work once then any movie in the folder had it's audio messed up.

#22 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 22 January 2012 - 03:57 PM

Let's do this just to rule out any remaining malware:

Posted Image You have this program installed, Malwarebytes' Anti-Malware (MBAM). Please update it and run a scan.

Open MBAM
  • Click the Update tab
  • Click Check for Updates
  • If an update is found, it will download and install the latest version.
  • The program will close to update and reopen.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Uncheck any entries from C:\System Volume Information or C:\Qoobox
  • Make sure that everything else is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


Posted Image Please go to here to run an online scan with ESET.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked, and the option Scan unwanted applications is checked
    • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.
Post the logs for me when they are completed.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#23 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 23 January 2012 - 11:36 AM

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.23.02

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Ray :: PLUNKS-PC [administrator]

1/22/2012 11:06:23 PM
mbam-log-2012-01-22 (23-06-23).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 349152
Time elapsed: 1 hour(s), 5 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




C:\Backup\Ray Hutchinson\Downloads\SoftonicDownloader_for_dvd-decrypter.exe a variant of Win32/SoftonicDownloader.A application
C:\Users\Ray\AppData\Local\Temp\ICReinstall\cnet2_rpc412_zip.exe a variant of Win32/InstallCore.D application
C:\Users\Ray\Downloads\install files\AceMoneyLiteSetup_exe.exe a variant of Win32/InstallCore.D application
C:\Users\Ray\Downloads\install files\cnet2_rpc412_zip.exe a variant of Win32/InstallCore.D application
C:\Users\Ray\Downloads\install files\cnet_JPG-to-PDF-Converter-Setup_exe.exe a variant of Win32/InstallCore.D application
C:\Users\Ray\Downloads\install files\winzip155.exe Win32/OpenCandy application

#24 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 24 January 2012 - 05:36 PM

I'm not seeing anything that could account for your issues, so I think you'd be more efficiently served by posting a new topic in our Audio and Video section located HERE. I hate to pass the buck, but we are well outside of my area of expertise with this problem.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#25 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 25 January 2012 - 09:40 AM

Okay thanks for your help! :)

#26 Rhutch

Rhutch
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:29 PM

Posted 25 January 2012 - 09:43 AM

I will keep that link for future reference.. but the audio is apparently working again.. just tried.. Thanks

#27 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 25 January 2012 - 05:08 PM

You're welcome. Take care.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#28 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
  • 3,970 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:29 AM

Posted 25 January 2012 - 05:08 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users