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After removing Win 7 antivirus 2012 virus.. can no longer connect to the internet


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#1 marcchrome

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Posted 22 December 2011 - 08:27 PM

After removing Win 7 antivirus 2012 virus.. can no longer connect to the internet. followed procedures of running FixNCR, rkill, and mbam and it was gone, but ever since i can no longer connect to the internet either through hardwire adsl or my my router not even tethering if i try and connect through usb on my smart phone...... same happens when i bring my laptop out to general wi fi locations or to my friends homes.... can you guys help me? i get "page can not be displayed messages etc.....

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#2 HelpBot

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Posted 29 December 2011 - 12:10 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/434042 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 marcchrome

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Posted 30 December 2011 - 02:11 PM

yes i still need help... big time.. thank you for responding...

#4 Guest_White Warrior_*

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Posted 03 January 2012 - 05:20 PM

Hi marcchrome,
I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.

White Warrior

#5 marcchrome

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Posted 03 January 2012 - 10:56 PM

Hi marcchrome,
I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.

White Warrior


ok sounds good.

#6 Guest_White Warrior_*

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Posted 04 January 2012 - 08:16 PM

Hi marcchrome.

Until you get internet connection back on the sick computer, you will need to transfer tools and logs on a CD or USB stick from a clean computer to the sick computer.

We need to immunize the USB stick.

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

When you are finished please perform the following scans.
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.[/color]

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create a GMER log and post it in the reply where you post your DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
I need to see the MBAM log, and any other log you have from any tools you ran yourself.
Open MBAM<<click the "Logs" tab<<copy/paste the log that is on the bottom of the list.

White Warrior

#7 Guest_White Warrior_*

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Posted 09 January 2012 - 04:14 PM

Hi

Please let me know whether you still need help or if the issue has been solved.

White Warrior

#8 marcchrome

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Posted 09 January 2012 - 11:08 PM

yes i still need help..... will begin performing necessary steps asap...

#9 Guest_White Warrior_*

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Posted 10 January 2012 - 02:28 AM

yes i still need help..... will begin performing necessary steps asap...

Ok. I'll wait for the logs. :thumbup2:

#10 marcchrome

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Posted 11 January 2012 - 03:12 PM

yes i still need help..... will begin performing necessary steps asap...

Ok. I'll wait for the logs. :thumbup2:


logs will be posted later on tonight, thanks again...

#11 Guest_White Warrior_*

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Posted 16 January 2012 - 12:07 AM

Hi

Do you still want my help?
There are other users who can use my help.
Please post a reply telling me what you want to do within the next 48 hours.
Also going forward, you will need to reply to this thread more promptly or I will close the thread.

White Warrior

Edited by White Warrior, 16 January 2012 - 12:08 AM.


#12 thcbytes

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Posted 18 January 2012 - 05:27 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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http://donatelife.net/register-now/

#13 thcbytes

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Posted 04 February 2012 - 03:47 PM

This topic has been re-opened at the request of the person who originally posted.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#14 thcbytes

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Posted 04 February 2012 - 03:48 PM

Please follow the instructions here.

http://www.bleepingcomputer.com/forums/topic434042.html/page__view__findpost__p__2537654
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#15 marcchrome

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Posted 04 February 2012 - 04:22 PM

okay when i run Flash_Disinfector.exe it says can not create pvc....... and then i close it out...




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