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Web searches being redirected


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4 replies to this topic

#1 Chantel721

Chantel721

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  • 20 posts
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  • Local time:07:29 AM

Posted 22 December 2011 - 07:05 PM

I am posting to ask for help on figuring out what is causing my Dad's computer to redirect. Although this is my first post, I have frequently turned to your forums for help in disabling viruses in the past. I have spent the better part of this afternoon searching the internet for information on the various processes running in Dad's task list and have found several suspicious applications on his computer. I also believe that he may be infected with the System Restore virus (which I removed from his system a couple of months ago using your helpful removal guide). Sometimes (but not always) his search results are hijacked to unexpected websites. This happens on Firefox and Internet Explorer. He has Chrome installed, but I do not believe he uses it. His search engine of choice is Yahoo.
Dad's computer is a Dell Inspiron 570 running Windows 7 Home Premium.
We have run Malware Bytes, but the redirects have persisted since then. I don't know if Dad ran it from Safe Mode. To be perfectly honest, I am just worn out from spending the last few hours looking up info on everything and feel like I have reached the end of my patience to deal with this alone.
Some of the items I think are suspicious include:
FoxTab media player
123 Free Solitaire
Driver Whiz
Driver Detective
Driver Performer
SearchSettings.exe (in process list)
winlogon.exe (in process list)
System Restore in Program list
RegCleaner Pro
EasyZapper Manager
EasyZapper Monitor
Tablet PC

Any assistance you can provide to help end the redirects and clean whatever infections are on the system would be greatly appreciated!

Chantel

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


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  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:29 AM

Posted 22 December 2011 - 11:45 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Chantel721

Chantel721
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  • Local time:07:29 AM

Posted 23 December 2011 - 12:24 PM

Wow! I certainly didn't expect an answer so quickly! Thank you for taking the time to help.

Checkup Log:

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Java™ 6 Update 29
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Adobe Reader X (10.1.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


***When I ran MiniToolbox, I got an Error message "The Ordinal 1108 could not be located in the dynamic link library WSOCK32.dll" The dialog box popped up 3 times.***

MiniToolBox by Farbar
Ran by jerry9947 (administrator) on 23-12-2011 at 11:01:36
Microsoft Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

DW1525 (802.11n) WLAN PCIe Card = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : jerry9947-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 7E-E4-00-BF-80-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : 78-E4-00-BF-80-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4830:d81c:10a0:ef5e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.11.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 21, 2011 12:02:19 PM
Lease Expires . . . . . . . . . . : Sunday, December 25, 2011 7:13:47 AM
Default Gateway . . . . . . . . . : 192.168.11.1
DHCP Server . . . . . . . . . . . : 192.168.11.1
DHCPv6 IAID . . . . . . . . . . . : 226026496
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-D1-1C-7E-B8-AC-6F-B6-0B-6E
DNS Servers . . . . . . . . . . . : 192.168.11.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : B8-AC-6F-B6-0B-6E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B1044127-0A6A-404B-975E-C8C33B74F106}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6B09069E-9CEB-4794-AD1E-6B566B07FF2B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2073:d59:3f57:f4f9(Preferred)
Link-local IPv6 Address . . . . . : fe80::2073:d59:3f57:f4f9%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Pinging google.com [74.125.47.147] with 32 bytes of data:
Reply from 74.125.47.147: bytes=32 time=30ms TTL=50
Reply from 74.125.47.147: bytes=32 time=30ms TTL=50

Ping statistics for 74.125.47.147:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 30ms, Average = 30ms

Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=293ms TTL=44
Reply from 98.139.180.149: bytes=32 time=342ms TTL=44

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 293ms, Maximum = 342ms, Average = 317ms

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...7e e4 00 bf 80 c9 ......Microsoft Virtual WiFi Miniport Adapter
11...78 e4 00 bf 80 c9 ......DW1525 (802.11n) WLAN PCIe Card
10...b8 ac 6f b6 0b 6e ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.11.1 192.168.11.6 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.11.0 255.255.255.0 On-link 192.168.11.6 281
192.168.11.6 255.255.255.255 On-link 192.168.11.6 281
192.168.11.255 255.255.255.255 On-link 192.168.11.6 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.11.6 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.11.6 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:2073:d59:3f57:f4f9/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::2073:d59:3f57:f4f9/128
On-link
11 281 fe80::4830:d81c:10a0:ef5e/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 mswsock.dll [File Not found] ()
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 mswsock.dll [File Not found] ()
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/23/2011 07:53:16 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34905005

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34905005

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66020

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66020

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 65021

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 65021

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (12/23/2011 09:16:24 AM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/23/2011 08:26:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (12/23/2011 08:25:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (12/23/2011 08:25:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (12/23/2011 08:24:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (12/23/2011 08:24:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (12/23/2011 08:23:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (12/23/2011 08:23:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (12/23/2011 08:22:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (12/23/2011 08:22:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.


Microsoft Office Sessions:
=========================
Error: (12/23/2011 07:53:16 AM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34905005

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34905005

Error: (12/23/2011 07:13:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66020

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66020

Error: (12/22/2011 09:33:03 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 65021

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 65021

Error: (12/22/2011 09:33:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

123 Free Solitaire 2009 v7.2
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Big Fish Games: Game Manager (Version: 2.0.0.5)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon MG5200 series MP Drivers
Canon MG5200 series User Registration
Canon MP Navigator EX 4.0
Canon MP560 series MP Drivers
Canon My Printer
Canon Solution Menu EX
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Full Existing (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Full New (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Light (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Previews Common (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0714.2132.36830)
Catalyst Control Center InstallProxy (Version: 2009.0714.2132.36830)
Catalyst Control Center Localization All (Version: 2009.0714.2132.36830)
ccc-core-static (Version: 2009.0714.2132.36830)
ccc-utility64 (Version: 2009.0714.2132.36830)
CCC Help Chinese Standard (Version: 2009.0714.2131.36830)
CCC Help Chinese Traditional (Version: 2009.0714.2131.36830)
CCC Help Czech (Version: 2009.0714.2131.36830)
CCC Help Danish (Version: 2009.0714.2131.36830)
CCC Help Dutch (Version: 2009.0714.2131.36830)
CCC Help English (Version: 2009.0714.2131.36830)
CCC Help Finnish (Version: 2009.0714.2131.36830)
CCC Help French (Version: 2009.0714.2131.36830)
CCC Help German (Version: 2009.0714.2131.36830)
CCC Help Greek (Version: 2009.0714.2131.36830)
CCC Help Hungarian (Version: 2009.0714.2131.36830)
CCC Help Italian (Version: 2009.0714.2131.36830)
CCC Help Japanese (Version: 2009.0714.2131.36830)
CCC Help Korean (Version: 2009.0714.2131.36830)
CCC Help Norwegian (Version: 2009.0714.2131.36830)
CCC Help Polish (Version: 2009.0714.2131.36830)
CCC Help Portuguese (Version: 2009.0714.2131.36830)
CCC Help Russian (Version: 2009.0714.2131.36830)
CCC Help Spanish (Version: 2009.0714.2131.36830)
CCC Help Swedish (Version: 2009.0714.2131.36830)
CCC Help Thai (Version: 2009.0714.2131.36830)
CCC Help Turkish (Version: 2009.0714.2131.36830)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Driver Detective (Version: 8.0.1)
Driver Performer (Version: 10.0)
Driver Whiz (Version: 8.0.1)
File Type Assistant
FoxTab PDF Converter
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
iCloud (Version: 1.0.2.17)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Logitech Desktop Messenger (Version: 1.0.42)
Logitech Harmony Remote (Version: 3.4)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft UI Engine (Version: 6.3.2348.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft XML Parser (Version: 8.70.1104.04)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
Ms.Pacman
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Nuance PDF Reader (Version: 7.00.0000)
OpenOffice.org 3.2 (Version: 3.2.9502)
Pac-Man
PDFCreator (Version: 1.2.1)
pdfforge Toolbar v4.9 (Version: 4.9)
PowerDVD DX (Version: 8.3.6029)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5977)
RealUpgrade 1.1 (Version: 1.1.0)
RegClean Pro (Version: 6.21)
Safari (Version: 5.34.52.7)
Skins (Version: 2009.0714.2132.36830)
Skype™ 4.1 (Version: 4.1.179)
The Free YouTube Downloader (Version: 4.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 5886.98 MB
Available physical RAM: 4336.66 MB
Total Pagefile: 11772.15 MB
Available Pagefile: 9152.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.76 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:686.57 GB) (Free:631.71 GB) NTFS

========================= Users: ========================================

User accounts for \\JERRY9947-PC

Administrator Darlene Guest
jerry9947


**** End of log ****


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122308

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

12/23/2011 11:22:31 AM
mbam-log-2011-12-23 (11-22-31).txt

Scan type: Quick scan
Objects scanned: 195090
Time elapsed: 3 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 29
Files Infected: 113

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{597A9974-8CB0-4f41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{25514C64-8321-494e-BD3E-3DBAB3F8CEBA} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{60BE6B2E-F2F5-4404-AA1E-4381D4A6EEA2} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\RewardsArcade.FBApi.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\RewardsArcade.FBApi (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\RewardsArcade.BHO.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\program files (x86)\rewardsarcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\defaults (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\defaults\preferences (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\locale (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\locale\en-US (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\defaults (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\defaults\preferences (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\locale (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\locale\en-US (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Files Infected:
c:\program files (x86)\rewardsarcade\rewardsarcade.dll (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\Temp\anlqbndewl (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\Temp\cfo.dll (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\Windows\Temp\pcmwct\setup.exe (Trojan.Email) -> Quarantined and deleted successfully.
c:\Users\jerry9947\downloads\mediaplayersetup (1).exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\jerry9947\downloads\mediaplayersetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\jerry9947\downloads\pdfconvertersetup(1).exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\jerry9947\downloads\pdfconvertersetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\jerry9947\downloads\pdfreadersetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\fb.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\appapiinternalwrapper.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\jquery.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\json.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\rewardsarcade.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\uninstall.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\program files (x86)\rewardsarcade\userconfirmation.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Roaming\ahst.lni (Malware.Trace) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\uninstall.ico (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Chrome\rewardsarcade.crx (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome.manifest (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\install.rdf (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\background.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\browser.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\crossrider.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\crossriderapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\dialog.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\manage-apps-style.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\manage-apps.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\messaging.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\options.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\options.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\push.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\search_dialog.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\socialapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\update.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\utilityapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\workers_chain.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\faye-browser-min.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\jquery-1.4.2.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\facebox.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\facebox.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\b.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\bl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\br.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\closelabel.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\loading.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\tl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\tr.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\defaults\preferences\prefs.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\locale\en-US\translations.dtd (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\button1.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\button2.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\button3.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\button4.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\button5.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\crossrider_statusbar.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\icon16.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\icon24.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\icon48.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\panelarrow-up.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\popup.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\popup.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\popup_binding.xml (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\skin.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\AppData\Local\rewardsarcade\498\Firefox\skin\update.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\uninstall.ico (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Chrome\rewardsarcade.crx (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome.manifest (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\install.rdf (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\background.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\browser.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\crossrider.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\crossriderapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\dialog.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\manage-apps-style.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\manage-apps.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\messaging.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\options.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\options.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\push.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\search_dialog.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\socialapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\update.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\utilityapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\workers_chain.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\faye-browser-min.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\jquery-1.4.2.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\facebox.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\facebox.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\b.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\bl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\br.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\closelabel.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\loading.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\tl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\chrome\content\lib\facebox\Images\tr.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\defaults\preferences\prefs.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\locale\en-US\translations.dtd (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\button1.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\button2.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\button3.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\button4.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\button5.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\crossrider_statusbar.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\icon16.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\icon24.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\icon48.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\panelarrow-up.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\popup.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\popup.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\popup_binding.xml (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\skin.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
c:\Users\jerry9947\local settings\application data\rewardsarcade\498\Firefox\skin\update.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Posting this before I restart the computer. After the reboot, I will post the other requested information. Thanks again :)

***When the system rebooted after running MBAM, the RegClean Pro rouge opened and immediately began "scanning" the system. I clicked quit to close the program.

I can not open the Trend Micro main console to disable the real time protection. A dialog box saying "The item uiWinMgr.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?" I accessed the program through the Start menu Program files list. Should I run GMER anyway now? TrendMicro is the only program I am aware of that has real time protection capabilities.

Edited by Chantel721, 23 December 2011 - 12:43 PM.


#4 Broni

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Posted 23 December 2011 - 12:59 PM

You have more serious issues there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 Chantel721

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Posted 23 December 2011 - 01:08 PM

Will do. Thanks for your help, Broni

One more question, if you don't mind... Step 6 says to disable any cd emulation software. I don't even know if I have any cd emulation software?

And step 7 says to disable any script-blocking programs. How do I know which programs block scripts?!

Edited by Chantel721, 23 December 2011 - 01:18 PM.





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