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Infected with fake anti-virus program


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#1 beesfree

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Posted 22 December 2011 - 09:56 AM

Hello,

My computer runs a windows 32 bit with xp, and while browsing the internet with firefox every window/tab shut down unexpectedly, and a windows anti virus popped up telling me I was infected with all sorts of viruses and trojans, etc. I could not get on the internet because it was disabled by the "antivirus" and when I tried to check my windows security it was blocked as well. My Avast scanned and found nothing. The program simply asks me to purchase software to remove all the other viruses. I am currently using a friend's computer and cannot use mine to get on the internet.

When I did a quick google search, I found something on this website the iexplore.exe which I downloaded on someone else's computer and installed on the desktop of the infected computer using an external hard drive (slightly worried that hard drive now has infected files on it). But the "antivirus" keeps blocking it, or something, because I cannot run that program at all.

I don't know what to do. Can you all help?

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#2 Broni

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Posted 23 December 2011 - 12:15 AM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 beesfree

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Posted 26 December 2011 - 03:17 PM

Thank you. I will do so.

#4 beesfree

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Posted 28 December 2011 - 11:19 AM

I've just created the topic. And it is HERE. Thank you so much.




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