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How do I remove pup.bitminer?


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#1 Beeeeeeees

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Posted 22 December 2011 - 03:13 AM

I've noticed that I could remove the win 7 security virus with ease, but I've searched all over the place and all I could find were software where I HAD to pay to remove it. I'm not sure if I should be using credit card info for that, so I need some help. Please, it would be greatly appreciated if someone could take this step by step for me, as I'm fairly new to this. I've heard this is a dangerous virus, so I'm fairly concerned!

EDIT: If this is in the wrong place, please tell me or move this topic.

Edited by Beeeeeeees, 22 December 2011 - 03:17 AM.


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#2 quietman7

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Posted 22 December 2011 - 10:51 PM

We have self-help guides for removing common malware with step by step instructions. Please see How to Remove Win 7 Home Security.
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#3 Beeeeeeees

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Posted 23 December 2011 - 02:51 AM

That's the guide I used to remove the Win 7 virus, but it left the pup.bitminer virus alone. I followed the steps again and it's still there. I've used the secunia system program to remove old, weak files and malwarebytes' antivirus to remove the infected files. Is there something that I'm missing, like a program that I didn't see?

#4 quietman7

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Posted 23 December 2011 - 08:31 AM

If the guide did not work then most likely you are dealing with ZeroAccess (Max++) Rootkit (aka: Sirefef), a sophisticated rootkit that uses advanced technology to hide its presence in a system. This is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.
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#5 Beeeeeeees

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Posted 23 December 2011 - 02:45 PM

Thank you very much for your help! I've made a new topic here: http://www.bleepingcomputer.com/forums/topic434196.html

#6 quietman7

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Posted 23 December 2011 - 05:21 PM

You're welcome.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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