If the guide did not work then most likely you are dealing with ZeroAccess (Max++) Rootkit
(aka: Sirefef), a sophisticated rootkit that uses advanced technology to hide its presence in a system. This is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum
. Before that can be done you will need to create and post a DDS log for further investigation.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 7 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.