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Laptop Won't Boot in Regular Mode


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#1 p_styles2000

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Posted 22 December 2011 - 02:36 AM

Hi Guys,

I'm having a problem with my Dell Inspiron 9300 laptop, which is running Windows XP as the OS. It only boots in safe mode, vga mode, and so on. It will not boot in regular mode. I turn the computer on and I see the Dell logo and then the Windows XP logo (splash screen) during start up, but after that the screen just goes blank (i.e black screen).

I did system restore to an earlier point when I wasn't having this problem and that didn't work. I uninstalled the driver for the graphics card (nvidia geforce go 6800) and reinstalled it, but that didn't fix the problem either. Also, when I tried reducing the size of the icons in safe mode back to the normal size, I got the black screen.

This problem just started yesterday and the computer works fine in safe mode. Any help and assistance will be greatly appreciated, thanks.

Edit: I'm going through the site now to see if a previous thread or one of the stickied posts can help me resolve this problem.

Double Edit: I went through this thread:

http://www.bleepingcomputer.com/forums/topic138692.html

and it seems that I've already tried all the methods recommended here. I'm hoping I don't have to get a new video/graphics card.

Again, any help on this topic would be tremendously appreciated.

Edited by p_styles2000, 22 December 2011 - 02:52 AM.


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#2 Allan

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Posted 22 December 2011 - 08:21 AM

Let's try a clean boot please:
Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#3 p_styles2000

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Posted 22 December 2011 - 08:53 AM

Hi Allan,

Thanks for the quick reply. I followed your instructions, but still have the same problem when rebooting. Also, when the dell logo & windows xp logo (splash screen) appear there are some irregular fuzzy lines that appear on the screen & right before I get the black screen a bunch of them appear.

#4 Allan

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Posted 22 December 2011 - 09:18 AM

Okay, then it does sound like a hardware issue. The fact that it boots to safe mode made me think it might have been a driver or software problem, but I guess not. It may indeed be the graphics card - you can always purchase a new one from a retailer who will accept a return if you don't need it. You can also check the ram and hd first:

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

To check the hd, boot to the recovery console and run chkdsk /r

#5 p_styles2000

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Posted 22 December 2011 - 08:51 PM

Will do & then I'll get back to you & keep you updated. Thanks.

#6 p_styles2000

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Posted 23 December 2011 - 09:43 AM

I ran the tests for the ram and hd and both are fine. I'm thinking it might be a hardware issue as well, but I did try a few other things. I uninstalled the driver on my graphics card and that allowed me to boot in normal mode. Then windows automatically updated the driver and prompted me to restart, which I did, but had the same issue reoccur. The updated driver it gave me was from April 2010. For some reason, when I go to update the newest driver from nvidia. It says that it can't continue, because the graphics driver could not find compatible graphics software. Does any of this help?

#7 AustrAlien

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Posted 23 December 2011 - 10:11 AM

Download and install the driver from the DELL website:
http://www.dell.com/support/drivers/us/en/19

Ensure that you have chosen the operating system as XP. Expand Video.

Choose to download:
nVidia-Driver R121867.EXE (47MB) 4/12/2006 84.30, A05
Applies to: GeForce Go 6800

Edit: You should also stop Windows Update from trying to update this driver!

Edited by AustrAlien, 23 December 2011 - 10:13 AM.

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#8 Allan

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Posted 23 December 2011 - 10:27 AM

Edit: You should also stop Windows Update from trying to update this driver!


And every other driver. NEVER allow Windows Update to update your drivers - always obtain them from the OEM website (in the case of laptops, from the laptop manufacturer's website as suggested above).

#9 p_styles2000

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Posted 23 December 2011 - 07:45 PM

Thank you gentlemen. I followed the instructions the two of you gave and I'm still having the same problems. Is there anything else I could do to try and resolve this issue?

#10 p_styles2000

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Posted 29 December 2011 - 03:47 AM

Bump... If there are any other suggestions, they would be greatly appreciated.

#11 AustrAlien

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Posted 29 December 2011 - 04:10 AM

I uninstalled the driver on my graphics card and that allowed me to boot in normal mode.

That seems to indicate rather convincingly where the problem lies, but is it hardware or software that is at fault? The only way to test hardware is to replace it ... so we'll try checking out the software first.

I would like to have a look at what is showing in Add-Remove Programs (installed programs) that might relate to the Nvidia graphics card. If we can uninstall all the Nvidia software, and then install afresh ... we might get somewhere?

Please do the following in Safe Mode with networking ...

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List Installed Programs
Click Go.
When the scan is finished, a text file will open in a Notepad window.
Copy the entire contents of the Notepad window, and paste in your reply.
(Result.txt will be saved in the same directory the tool is run.)

Edited by AustrAlien, 29 December 2011 - 04:11 AM.

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#12 p_styles2000

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Posted 02 January 2012 - 11:24 PM

AustrAlien, thanks for your reply. I followed your instructions and here are the contents of the text file that opened up in the notepad window:

MiniToolBox by Farbar
Ran by Mike S (administrator) on 02-01-2012 at 20:19:21
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Nerwork
***************************************************************************

=========================== Installed Programs ============================

7-Zip 4.65
Ad-Aware (Version: 7.1.0.7)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 8.1.3 (Version: 8.1.3)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
AIM 7
ALPS Touch Pad Driver
AnyDVD (Version: 6.8.8.0)
Apple Mobile Device Support (Version: 2.1.2.7)
Apple Software Update (Version: 2.1.1.116)
AVG 2011 (Version: 10.0.1415)
AVG 2011 (Version: 10.0.2109)
BlackBerry Desktop Software 5.0.1 (Version: 5.0.1.28)
BlackBerry® Media Sync (Version: 2.0.28)
Bonjour (Version: 1.0.105)
Broadcom 440x 10/100 Integrated Controller (Version: 5.51.03)
C-Major Audio (Version: 42xx)
CCleaner
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant D110 MDC V.92 Modem
DivX Setup (Version: 2.5.0.11)
Download Updater (AOL LLC)
DVD Shrink 3.2
dvdSanta 4.00
EMS FreeSurfer mk II
Free PS Convert driver 8.15
GIMP 2.6.8
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
Google Updater (Version: 2.4.2432.1652)
HijackThis 2.0.2 (Version: 2.0.2)
HistoryWasher v1.04.1
ImagXpress (Version: 7.0.74.0)
Intel® PROSet/Wireless Software (Version: 11.01.0000)
iTunes (Version: 8.0.2.20)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
K-Lite Codec Pack 7.1.0 (Basic) (Version: 7.1.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
mCore (Version: 9.03.0000)
mDriver (Version: 9.03.0000)
mDrWiFi (Version: 9.03.0000)
mHlpDell (Version: 9.03.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005 (Version: 14)
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Communicator 2007 (Version: 2.0.6362.0)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
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Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
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Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
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Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mIWA (Version: 9.03.0000)
mLogView (Version: 9.03.0000)
mMHouse (Version: 9.03.0000)
Mozilla Firefox (3.6.25) (Version: 3.6.25 (en-US))
MP3 To Ringtone Gold 5.50
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mSCfg (Version: 9.03.0000)
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mSSO (Version: 9.03.0000)
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mWlsSafe (Version: 9.00.0000)
mWMI (Version: 9.03.0000)
mZConfig (Version: 9.03.0000)
Nero 7 Demo (Version: 7.00.2421)
neroxml (Version: 1.0.0)
NVIDIA Drivers
PeerGuardian 2.0 (Version: 2.0.6.4)
PowerDVD 5.7
QuickTime (Version: 7.60.92.0)
RealPlayer
RICOH Media Driver (Version: 1.03.000)
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SPSS Statistics 17.0 (Version: 17.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
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VideoLAN VLC media player 0.8.5 (Version: 0.8.5)
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Winamp (remove only)
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Windows Genuine Advantage Validation Tool (KB892130)
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**** End of log ****

#13 AustrAlien

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Posted 03 January 2012 - 12:30 AM

Nero 7 Demo (Version: 7.00.2421)
neroxml (Version: 1.0.0)
NVIDIA Drivers
PeerGuardian 2.0 (Version: 2.0.6.4)
PowerDVD 5.7
QuickTime (Version: 7.60.92.0)
RealPlayer

Uninstall "NVIDIA Drivers" from the Add-Remove Programs screen, and then re-start the computer.

Please ensure that Windows Updates has been set to "notify only" and not to download and install updates automatically!

Then install the driver package that you downloaded from DELL per an earlier post of mine:

Choose to download:
nVidia-Driver R121867.EXE (47MB) 4/12/2006 84.30, A05
Applies to: GeForce Go 6800


Re-start the computer. Can you now load Windows normally/successfully?
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#14 p_styles2000

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Posted 03 January 2012 - 04:09 AM

AustrAlien,

Thanks again for the quick reply. I did what you said and unfortunately the problem still persists. Does this mean that it's a hardware problem...specifically the graphics card?

Edited by p_styles2000, 03 January 2012 - 04:10 AM.


#15 AustrAlien

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Posted 03 January 2012 - 04:23 AM

Does this mean that it's a hardware problem...specifically the graphics card?

I don't want to encourage you to jump to any conclusion that might be premature at this stage, but I will admit to being a little concerned about that possibility when you wrote earlier:

... when the dell logo & windows xp logo (splash screen) appear there are some irregular fuzzy lines that appear on the screen & right before I get the black screen a bunch of them appear.

I am not quite sure what to suggest at this stage and will request some input from others that may be more familiar with the specifics ... namely a DELL laptop. It's not quite the same thing as dealing with a desktop PC ... where other options are often readily (or more readily) available.
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