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Malware Infection Not Responding to Attempts to Fix


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#1 Upset and confused

Upset and confused

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Posted 21 December 2011 - 10:00 PM

Hi All,

I am new to the forum. I found it while looking up solutions to malware problems. While on Facebook, I accidently clicked on a link that brought me to an infected page. I saw some obviously fake messages about a virus, did not click on them, and attempted to run Trend Micro Titanium which was already installed on my Eee PC. Whatever malware or virus I picked up appeared to have disabled Trend, so I quickly downloaded Avast, which was also soon disabled by the virus. Based on the description of virus symptoms on this site, I thought that I might have the Win XP Security virus, so I attempted to use that solution. Usiing a clean computer, I downloaded FixNCR, RKill and Malwarebytes Anti-Malware on to an external drive and then on to my infected Eee PC. The first two programs seemed to run very effectively. The third ran slowly but isolated and eliminated 2 Trojan Fake Alert files, one Adware.MyWebsomethingoranother file, and a PUM Disabled file. I then attempted to run System Restore, but I was not able to access a restore point before today's date. Additionally, when I tried to run Anti-Malwaare again, I received a message saying that my version was out of date. I could not update because the virus has been denying me an internet connection. No matter what site I try to access a message bubble from my toolbar tells me that I have low or no connectivity. Once I connect to IE, I get a message that says IE "can not display the webpage." Additionally, my firewall is down and I am unable to restore it. I also can not use F8 to get into safe mode. It seems like this virus is always one step ahead of me. I can get into My Documents and the Games file.

I would prefer not to wipe the whole computer as it has some programs on it that I can't easily replace. Any ideas?

Thanks in anticipation.

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