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Malware Infection or Hardware Issue?

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#1 Rahul P

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Posted 21 December 2011 - 09:04 PM

Hello. I have been having a consistent issue for some time now, but am trying to figure out first whether it is a malware infection or a system-issue. My Laptop is only 1 year old and should have the requisite memory/processor to easily function with the applications I use it for. However, in the past few months, I've been encountering the following issue: My PC runs fine for a while, but after a bit of use, it reaches a point where the CPU usage reaches 100% (I might only be playing music in Windows Media Player, or browsing a regular internet page, for example - nothing intensive). Things come to a crawl and I am forced to re-boot.

I noticed in my resource usage when CPU usage hit 100% that an application called PING.exe was eating up things, and I used online guides to remove PING.EXE. However, while I no longer see PING.EXE show up in the CPU Usage screen, it still hits 100% after a bit and become unusable. I also noticed that after removing PING.EXE, I seem to have picked up a browser hijacker that re-directs me sometimes to search-fast-results. I have tried using applications such as Malwarebytes, SuperantiSpyware, TDSSKiller, etc...with no success in resolving this CPU Usage issue. I've tried identifying processes running as potential malware, but with no success - hence why I am here to get better expertise.

I would appreciate any advice/guidance. Thank You.

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#2 Broni


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Posted 21 December 2011 - 09:10 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Rahul P

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Posted 21 December 2011 - 09:50 PM


Thank you for linking me to the guide. I followed the steps that I was able to and re-posted my topic in the Malware forum with a link to this original topic.

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