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Windows Issue


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5 replies to this topic

#1 penpals

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Posted 21 December 2011 - 08:50 PM

I've been trying to remove the Windows 7 Security 2012 virus, and I've been trying to follow the steps to rid my computer of this wretched virus, but when I run rkill or malware-bytes, my computer blue screens, I'm not sure what the error is, for my computer restarts quite soon afterwards.

Since I can't run either of those programs, how am I supposed to get rid of this virus? I've never had this problem before, but since yesterday I've been encountering these blue screens.

What am I supposed to do?

Should I just reformat? Is my RAM defective? Is it another program or virus causing this to happen?

I'm sorry if this is in the wrong section, I wasn't aware where I could post this, the malware section seems to have only guides, so yeah :wacko:

EDIT: This is about blue screens, so I suppose this could stay in this section?

Edited by penpals, 21 December 2011 - 08:54 PM.


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#2 Broni

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Posted 21 December 2011 - 09:12 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 penpals

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Posted 21 December 2011 - 09:53 PM

Hello, I tried running the DDS file, but no black screen popped up.

#4 Broni

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Posted 21 December 2011 - 10:05 PM

Try the following...
Make sure you post resulting log NOT here but in newly created topic in malware removal forum...

Download OTL to your Desktop.

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Scan All Users checkbox.
  • Under the Custom Scan box paste this in:
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

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#5 penpals

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Posted 26 December 2011 - 02:06 PM

Made a post in the malware removal section, but the DDS scan kept freezing my computer and I had to restart multiple times.

#6 hamluis

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Posted 27 December 2011 - 02:28 PM

Reference: http://www.bleepingcomputer.com/forums/topic434560.html/page__p__2524819#entry2524819

Now that you have posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis

Edited by hamluis, 27 December 2011 - 04:50 PM.





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