Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

RKill


  • Please log in to reply
15 replies to this topic

#1 pandarichards

pandarichards

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 21 December 2011 - 06:58 PM

My daughter's Vista laptop got the Antivirus alert malware that constantly redirects when you try to open programs. With the help of this site I was able to get Malwarebytes running and remove the program. I think I got RKill downloaded and tried to run it but when I doubleclick on it it asks me which program I want to use to open it. Many other shortcuts and programs give me this same prompt now, even Malwarebytes. Hope you can help.

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 21 December 2011 - 09:19 PM

Welcome aboard Posted Image

Download and run exeHelper.

  • Please download exeHelper from Raktor to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file named log.txt will be created in the directory where you ran exeHelper.com
  • Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 22 December 2011 - 04:12 PM

Thank you Broni, here is the text of the log:
exeHelper by Raktor
Build 20100414
Run at 16:06:19 on 12/22/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--
I had to download the exehelper to a different computer and flashdrive, then copy it into the desktop. When I tried to download it on the probem computer I kept getting the message "Destination folder access denied" no matter which folder i tried to download it to. Once I ran the program, I can now get the icons to work that were not previously working...I stil have to try a few more to make sure. Thanks. What next? Amy

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 22 December 2011 - 09:51 PM

Good news :)

Let's run couple of scans....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 22 December 2011 - 11:19 PM

Ok here's the firstlog:
Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
McAfee Internet Security Suite
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

the second log:
MiniToolBox by Farbar
Ran by New User (administrator) on 22-12-2011 at 22:40:00
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

69.10.51.38 a1.review.zdnet.com
69.10.51.38 d1.reviews.cnet.com
69.10.51.38 reviews.riverstreams.co.uk
69.10.51.38 reviews.download.com
69.10.51.38 review.2009softwarereviews.com
69.10.51.38 reviews.pcmag.com
69.10.51.38 reviews.pcadvisor.co.uk
69.10.51.38 reviews.techradar.com
69.10.51.38 reviews.pcpro.co.uk
69.10.51.38 www.reevoo.com
69.10.51.38 toptenreviews.com
::1 localhost

127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 802.11g Network Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=192.168.0.1


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : NewUser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wowway.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-72-36-89-87
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : wowway.com
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-1F-E1-1D-3F-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4af:59b4:124c:3812%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 22, 2011 4:04:00 PM
Lease Expires . . . . . . . . . . : Friday, December 23, 2011 4:04:00 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 184557537
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-01-3C-C8-00-1D-72-36-89-87
DNS Servers . . . . . . . . . . . : 64.233.214.34
64.233.214.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B8DFDCC8-9C19-474B-A2B3-86654F1C6AA5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20d6:51f:3f57:fe9b(Preferred)
Link-local IPv6 Address . . . . . : fe80::20d6:51f:3f57:fe9b%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wowway.com
Description . . . . . . . . . . . : isatap.wowway.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.wowway.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: clv11-dns1.clv.wideopenwest.com
Address: 64.233.214.34

Name: google.com
Addresses: 74.125.113.106
74.125.113.147
74.125.113.99
74.125.113.103
74.125.113.104
74.125.113.105

Pinging google.com [74.125.113.105] with 32 bytes of data:Reply from 74.125.113.105: bytes=32 time=445ms TTL=48Reply from 74.125.113.105: bytes=32 time=47ms TTL=48Ping statistics for 74.125.113.105: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 47ms, Maximum = 445ms, Average = 246msServer: clv11-dns1.clv.wideopenwest.com
Address: 64.233.214.34

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:Reply from 209.191.122.70: bytes=32 time=144ms TTL=48Reply from 209.191.122.70: bytes=32 time=49ms TTL=48Ping statistics for 209.191.122.70: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 49ms, Maximum = 144ms, Average = 96msServer: clv11-dns1.clv.wideopenwest.com
Address: 64.233.214.34

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:Reply from 208.43.87.2: Destination host unreachable.Reply from 208.43.87.2: Destination host unreachable.Ping statistics for 208.43.87.2: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
12 ...00 1d 72 36 89 87 ...... Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
11 ...00 1f e1 1d 3f 03 ...... Broadcom 802.11g Network Adapter
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.{B8DFDCC8-9C19-474B-A2B3-86654F1C6AA5}
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
18 ...00 00 00 00 00 00 00 e0 isatap.wowway.com
16 ...00 00 00 00 00 00 00 e0 isatap.wowway.com
17 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 281
192.168.1.100 255.255.255.255 On-link 192.168.1.100 281
192.168.1.255 255.255.255.255 On-link 192.168.1.100 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 18 ::/0 On-link
1 306 ::1/128 On-link
13 18 2001::/32 On-link
13 266 2001:0:4137:9e76:20d6:51f:3f57:fe9b/128
On-link
11 281 fe80::/64 On-link
13 266 fe80::/64 On-link
13 266 fe80::20d6:51f:3f57:fe9b/128
On-link
11 281 fe80::b4af:59b4:124c:3812/128
On-link
1 306 ff00::/8 On-link
13 266 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18337200

Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18337200

Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18336171

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18336171

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18334954

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18334954

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18333752


System errors:
=============
Error: (12/22/2011 10:32:10 PM) (Source: Service Control Manager) (User: )
Description: 30000WDFME

Error: (12/22/2011 04:05:45 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (12/22/2011 04:04:47 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (12/22/2011 04:04:47 PM) (Source: Service Control Manager) (User: )
Description: WinDefend%%126

Error: (12/22/2011 04:00:17 PM) (Source: Service Control Manager) (User: )
Description: McAfee McShield

Error: (12/22/2011 03:52:18 PM) (Source: Service Control Manager) (User: )
Description: McAfee McShield150001Restart the service

Error: (12/22/2011 03:41:09 PM) (Source: ipnathlp) (User: )
Description: The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

Error: (12/22/2011 03:04:48 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: 0x80070643Security Update for Microsoft Office PowerPoint 2007 (KB2596764){7EC1A3D1-87DD-4552-B8C8-FCA1EF07E5EB}106

Error: (12/22/2011 03:04:48 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: 0x80070643Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2468871){596ADB47-108D-482D-85BA-A513621434B7}100

Error: (12/21/2011 06:45:19 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service


Microsoft Office Sessions:
=========================
Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18337200

Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18337200

Error: (12/22/2011 10:32:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18336171

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18336171

Error: (12/22/2011 10:32:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18334954

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 18334954

Error: (12/22/2011 10:32:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/22/2011 10:32:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18333752


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 1.0.0)
4500_Help (Version: 1.00.0000)
Acer Assist
Acer Crystal Eye Webcam 2.0.6 (Version: 2.0.6)
Acer Crystal Eye Webcam Video Class Camera (Version: 5.8.32.500-1.0)
Acer GridVista (Version: 2.72.317)
Acer Mobility Center Plug-In (Version: 1.0.4301)
Acer Registration
Acer ScreenSaver (Version: 2.11.20071207)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader 8.1.0 (Version: 8.1.0)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.664.0)
Audacity 1.2.6
Bing Bar Platform (Version: 5.0.1423.0)
Bonjour (Version: 3.0.0.10)
BPD_HPSU (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 100.0.170.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0309.2141.36947)
Catalyst Control Center Graphics Light (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Chinese Standard (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Chinese Traditional (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Czech (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Danish (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Dutch (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Finnish (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization French (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization German (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Greek (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Hungarian (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Italian (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Japanese (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Korean (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Norwegian (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Polish (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Portuguese (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Russian (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Spanish (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Swedish (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Thai (Version: 2008.0309.2141.36947)
Catalyst Control Center Localization Turkish (Version: 2008.0309.2141.36947)
ccc-core-static (Version: 2008.0309.2141.36947)
ccc-utility (Version: 2008.0309.2141.36947)
CustomerResearchQFolder (Version: 1.00.0000)
D5060 (Version: 82.0.233.000)
D5060_Help (Version: 82.0.233.000)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocMgr (Version: 100.0.201.000)
DocProc (Version: 10.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Drive Manager (Version: 1.00.0012)
eSupportQFolder (Version: 1.00.0000)
Fast Browser Search (My Web Tattoo) (Version: 2.0)
Fax (Version: 100.0.187.000)
ffdshow v1.1.3814 [2011-04-11] (Version: 1.1.3814.0)
Free Videos To DVD V 3.3.0 (Version: 3.3.0.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
GPBaseService (Version: 100.0.187.000)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Deskjet & Photosmart Printer Driver Software 8.0.A (Version: 8.0)
HP Document Manager 1.0 (Version: 1.0)
HP Driver Diagnostics (Version: 1.03.0005)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Officejet J4500 Series (Version: 1.0)
HP Photosmart Essential (Version: 1.12.0.46)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Smart Web Printing (Version: 3.5)
HP Solution Center 10.0 (Version: 10.0)
HP Update (Version: 4.000.007.003)
HPProductAssistant (Version: 100.0.170.000)
iCloud (Version: 1.0.2.17)
iTunes (Version: 10.5.1.42)
J4500 (Version: 50.0.165.000)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Launch Manager
LightScribe 1.4.142.1 (Version: 1.4.142.1)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MarketResearch (Version: 100.0.170.000)
McAfee Internet Security Suite (Version: 11.0.649)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NTI Backup NOW! 4.7 (Version: 1.00.0000)
NTI CD & DVD-Maker (Version: 7)
NTI Shadow (Version: 3.7.6.37)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.2 (Version: 3.2.9502)
OverDrive Media Console (Version: 3.2.5)
ProductContext (Version: 50.0.165.000)
PSSWCORE (Version: 2.02.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5543)
Scan (Version: 10.1.0.0)
SF_CDA_ProductContext (Version: 82.0.233.000)
SF_CDA_Software (Version: 82.0.233.000)
Skype Toolbars (Version: 5.3.7555)
Skype™ 5.3 (Version: 5.3.120)
SmartWebPrintingOC (Version: 100.0.189.000)
SolutionCenter (Version: 100.0.175.000)
Status (Version: 100.0.175.000)
Synaptics Pointing Device Driver (Version: 10.0.15.0)
Toolbox (Version: 100.0.170.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 100.0.170.000)
UnloadSupport (Version: 1.00.0000)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VideoToolkit01 (Version: 100.0.128.000)
WD SmartWare (Version: 1.4.1.1)
WebReg (Version: 100.0.170.000)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Yahoo! Software Update
Yahoo! Toolbar
YouTube Downloader 3.4

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 1789.37 MB
Available physical RAM: 683.81 MB
Total Pagefile: 3826.26 MB
Available Pagefile: 2517.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.54 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:51.01 GB) (Free:0.06 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:51.01 GB) (Free:38.54 GB) NTFS
4 Drive f: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
5 Drive g: () (Removable) (Total:3.74 GB) (Free:0.65 GB) FAT32

========================= Users: ========================================

User accounts for \\NEWUSER-PC

Administrator Guest New User


**** End of log ****


the malwarebytes log:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122302

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19170

12/22/2011 10:52:55 PM
mbam-log-2011-12-22 (22-52-55).txt

Scan type: Quick scan
Objects scanned: 179080
Time elapsed: 10 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Last of all I tried to downoad the gmer program and although it seemed to download fine, it would not open, saying it was not a valid win 32 file and another message...sorry I'll have to go back and write it all down.

Amy

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 22 December 2011 - 11:20 PM

Run this instead....

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 22 December 2011 - 11:27 PM

Thanks for the quick reply Broni,
Here's the log:
aswMBR version 0.9.9.1116 Copyright© 2011 AVAST Software
Run date: 2011-12-22 23:24:55
-----------------------------
23:24:55.056 OS Version: Windows 6.0.6002 Service Pack 2
23:24:55.056 Number of processors: 2 586 0x6802
23:24:55.056 ComputerName: NEWUSER-PC UserName: New User
23:24:59.424 Initialize success
23:25:20.395 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
23:25:20.411 Disk 0 Vendor: Hitachi_HTS542512K9SA00 BB2OC31P Size: 114473MB BusType: 3
23:25:22.454 Disk 0 MBR read successfully
23:25:22.454 Disk 0 MBR scan
23:25:22.470 Disk 0 unknown MBR code
23:25:22.501 Disk 0 Partition 1 00 27 Hidden NTFS WinRE MSDOS5.0 10000 MB offset 2048
23:25:22.548 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 52238 MB offset 20482048
23:25:22.595 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 52233 MB offset 127465472
23:25:22.610 Disk 0 scanning sectors +234438656
23:25:22.704 Disk 0 scanning C:\Windows\system32\drivers
23:25:32.189 Service scanning
23:25:34.732 Modules scanning
23:25:47.789 Disk 0 trace - called modules:
23:25:47.820 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll ataport.SYS pciide.sys PCIIDEX.SYS atapi.sys
23:25:47.836 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85b26808]
23:25:47.851 3 CLASSPNP.SYS[83ba38b3] -> nt!IofCallDriver -> [0x85b1e668]
23:25:47.851 5 acpi.sys[806096bc] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85aeeb98]
23:25:47.867 Scan finished successfully
23:25:57.539 Disk 0 MBR has been saved successfully to "C:\Users\New User\Desktop\MBR.dat"
23:25:57.601 The log file has been saved successfully to "C:\Users\New User\Desktop\aswMBR.txt"

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 22 December 2011 - 11:31 PM

That looks good.

Your "hosts" file have been hijacked.

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.

Then....

Open Notepad.
Paste the following text into it:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  	102.54.94.97 	rhino.acme.com      	# source server
#   	38.25.63.10 	x.acme.com          	# x client host

127.0.0.1   	localhost
::1         	localhost

Go File>Save As and...

1. Name the file hosts. (no extension; make sure there is just a "dot" at the end <--- VERY IMPORTANT!)
2. Make sure, "Save as type:" is set to "All Files (*.*)
3. File is saved to C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder

Posted Image

======================================================================

Re-run MiniToolbox.

Checkmark following boxes:
  • List content of Hosts
Click Go and post the result.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 23 December 2011 - 01:36 PM

i get this message when I try to save as C:\windows\system32\drivers\etc\hosts. :

"You don't have permission to save in this location. Contact the administrator to obtain permission. Would you like to save in the New Folder instead?"

Amy

#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 23 December 2011 - 01:37 PM

Take ownership of C:\windows\system32\drivers\etc folder: http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 23 December 2011 - 01:50 PM

ok. i downloaded and extracted and installed take ownership. i tried taking ownership of just the etc file, then the drivers file and it still tells me i do not have access and to contact my administrator :( Is there something else I need to do? amy

#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 23 December 2011 - 02:02 PM

When you right click on "etc" folder do you see "Take ownership" option?

Posted Image

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 23 December 2011 - 02:08 PM

yes. and i clicked take ownership, then tried to saves the renamed "hosts." file as type all files and again it says i dont have permission tosave in this location.

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:33 AM

Posted 23 December 2011 - 02:11 PM

Save the file to somewhere else, like your desktop.
Then copy it from there and paste to "etc" folder.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 pandarichards

pandarichards
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:33 PM

Posted 23 December 2011 - 02:34 PM

that worked. here's the log from minitoolbox:
MiniToolBox by Farbar
Ran by New User (administrator) on 23-12-2011 at 14:31:52
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)

***************************************************************************
========================= Hosts content: =================================

::1 localhost



127.0.0.1 localhost


**** End of log ****




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users