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Data Restore TDSS Killer won't work


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6 replies to this topic

#1 polyfish42

polyfish42

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Posted 21 December 2011 - 04:30 PM

I have the Remove Data Restore Malware (or rootkit?) on my machine. I have followed the removal guide on bleeping computer for this malware, and have gotten to step 6. After running TDSSKiller I am still unable to install Malwarebytes, so I am posting on this forum. Thank you very much for your help on this topic. Below are my log files.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_20
Run by bradykg at 15:40:58 on 2011-12-21
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3895.3190 [GMT -5:00]
.
AV: Sophos Anti-Virus *Disabled/Updated* {479CCF92-4960-B3E0-7373-BF453B467D2C}
SP: Sophos Anti-Virus *Disabled/Updated* {FCFD2E76-6F5A-BC6E-49C3-843740C13791}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\SysWOW64\notepad.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Sophos Web Content Scanner: {39ea7695-b3f2-4c44-a4bc-297ada8fd235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
BHO: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
BHO: DropinSavings: {6f921b43-de40-415f-8c21-b0dbd3abc5df} - C:\Program Files (x86)\DropinSavings\DropinSavings.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [Facebook Update] "C:\Users\bradykg\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Spotify] "C:\Users\bradykg\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
mRun: [<NO NAME>]
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [hFITnUFOxHN.exe] C:\ProgramData\hFITnUFOxHN.exe
mRunOnce: [Launcher] C1\Program Files (x86)\SMINST\Launcher.exe
mRunOnce: [GrpConv] grpconv -o
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
LSP: C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1 68.237.161.12
TCP: Interfaces\{379ABABC-7050-4B46-920C-8883203A93A6} : DhcpNameServer = 172.16.4.88 172.16.4.89 172.16.4.12
TCP: Interfaces\{45817B54-0D2B-4986-89FE-8DBE8EC1836D} : DhcpNameServer = 192.168.1.1 68.237.161.12
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
AppInit_DLLs: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Sophos Web Content Scanner: {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
BHO-X64: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
BHO-X64: Somoto Toolbar - No File
BHO-X64: DropinSavings: {6F921B43-DE40-415f-8C21-B0DBD3ABC5DF} - C:\Program Files (x86)\DropinSavings\DropinSavings.dll
BHO-X64: DropinSavings - No File
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
BHO-X64: Yontoo Layers - No File
TB-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB-X64: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
mRun-x64: [(Default)]
mRun-x64: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun-x64: [hFITnUFOxHN.exe] C:\ProgramData\hFITnUFOxHN.exe
mRunOnce-x64: [Launcher] C1\Program Files (x86)\SMINST\Launcher.exe
mRunOnce-x64: [GrpConv] grpconv -o
AppInit_DLLs-X64: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\bradykg\AppData\Roaming\Mozilla\Firefox\Profiles\jkjirb45.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.lemoyne.edu/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z133&form=ZGAADF&install_date=20111209&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Users\bradykg\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extentions.y2layers.installId - cfeb93cc-ec08-47a3-9c34-45621e4acd9c
FF - user.js: extentions.y2layers.defaultEnableAppsList - Buzzdock,BuzzdockTease,DropDownDeals,BestVideoDownloader,BestVideoDownloader,
.
============= SERVICES / DRIVERS ===============
.
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R3 fspad_wlh64;Finger Sensing Pad Driver for Windows 2000/XP/Vista/Win7_wlh64;C:\Windows\system32\DRIVERS\fspad_wlh64.sys --> C:\Windows\system32\DRIVERS\fspad_wlh64.sys [?]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 IPMLEBL;Intel IPML ACPI Device;C:\Windows\system32\Drivers\ipmlebl.sys --> C:\Windows\system32\Drivers\ipmlebl.sys [?]
R3 VKBD;Virtual Keyboard Device;C:\Windows\system32\DRIVERS\virkbd.sys --> C:\Windows\system32\DRIVERS\virkbd.sys [?]
S1 SAVOnAccess;SAVOnAccess;C:\Windows\system32\DRIVERS\savonaccess.sys --> C:\Windows\system32\DRIVERS\savonaccess.sys [?]
S2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 DcsService;Device Control Service;C:\Program Files\Configuration Center\bin\DeviceControlService.exe [2010-2-24 1039872]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-8-27 136176]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-5-12 13336]
S2 rpcnetp;rpcnetp;C:\Windows\System32\rpcnetp.exe [2011-6-21 17920]
S2 SAVAdminService;Sophos Anti-Virus status reporter;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe [2011-8-24 163056]
S2 SAVService;Sophos Anti-Virus;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe [2011-8-24 97520]
S2 Sophos Agent;Sophos Agent;C:\Program Files (x86)\Sophos\Remote Management System\ManagementAgentNT.exe [2011-8-24 282624]
S2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe [2011-8-24 230640]
S2 Sophos Message Router;Sophos Message Router;C:\Program Files (x86)\Sophos\Remote Management System\RouterNT.exe [2011-8-24 806912]
S2 swi_service;Sophos Web Intelligence Service;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe [2011-8-24 1541360]
S2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-5-12 2320920]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-8-27 136176]
S3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RTL8023x64;Realtek 10/100 NIC Family NDIS x64 Driver;C:\Windows\system32\DRIVERS\Rtnic64.sys --> C:\Windows\system32\DRIVERS\Rtnic64.sys [?]
S3 sdcfilter;sdcfilter;C:\Windows\system32\DRIVERS\sdcfilter.sys --> C:\Windows\system32\DRIVERS\sdcfilter.sys [?]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 SophosBootDriver;SophosBootDriver;C:\Windows\system32\DRIVERS\SophosBootDriver.sys --> C:\Windows\system32\DRIVERS\SophosBootDriver.sys [?]
.
=============== Created Last 30 ================
.
2011-12-21 20:20:39 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{613083B1-B42B-4816-AF83-C0EA8786E512}\offreg.dll
2011-12-21 19:20:33 354688 ---ha-w- C:\ProgramData\rGRD99yxKJIMv1.exe
2011-12-21 19:16:26 447872 ---ha-w- C:\ProgramData\hFITnUFOxHN.exe
2011-12-20 14:33:38 8822856 ---ha-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{613083B1-B42B-4816-AF83-C0EA8786E512}\mpengine.dll
2011-12-17 15:53:00 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-12-17 15:53:00 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-12-15 17:20:42 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2011-12-15 17:20:40 3141632 ----a-w- C:\Windows\System32\win32k.sys
2011-12-15 17:20:39 723456 ----a-w- C:\Windows\System32\EncDec.dll
2011-12-15 17:20:38 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-12-15 17:20:28 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-12-15 17:20:28 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-12-15 16:51:38 539984 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll
2011-12-14 21:19:58 548864 ---ha-w- C:\Program Files (x86)\Mozilla Firefox\msvcp80.dll
2011-12-14 21:19:58 479232 ---ha-w- C:\Program Files (x86)\Mozilla Firefox\msvcm80.dll
2011-12-14 21:19:58 43992 ---ha-w- C:\Program Files (x86)\Mozilla Firefox\mozutils.dll
2011-12-14 21:19:57 626688 ---ha-w- C:\Program Files (x86)\Mozilla Firefox\msvcr80.dll
2011-12-09 05:22:10 -------- d--h--w- C:\Users\bradykg\AppData\Local\DropinSavings
2011-12-09 05:22:08 -------- d--h--w- C:\Program Files (x86)\DropinSavings
2011-12-09 05:21:25 -------- d--h--w- C:\Program Files (x86)\Yontoo Layers Runtime
2011-12-09 05:21:23 -------- d--h--w- C:\ProgramData\Tarma Installer
2011-12-09 05:21:01 -------- d--h--w- C:\Users\bradykg\.swt
2011-12-09 05:20:56 -------- d--h--w- C:\Users\bradykg\AppData\Roaming\Azureus
2011-12-09 05:19:40 -------- d--h--w- C:\Program Files (x86)\Vuze
2011-12-09 05:19:23 -------- d--h--w- C:\Program Files (x86)\somototoolbar
2011-12-09 05:18:46 -------- d--h--w- C:\Program Files (x86)\Vuze Trial FileBulldog Toolbar
2011-12-07 21:42:45 737072 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll
2011-12-07 21:42:26 4283672 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\markup.dll
2011-12-07 21:41:50 42776 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\dSM\StartResources.dll
2011-12-07 21:41:41 539984 ---ha-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2011-11-29 02:42:51 -------- d--h--w- C:\Users\bradykg\AppData\Local\Spotify
2011-11-29 02:42:04 -------- d--h--w- C:\Users\bradykg\AppData\Roaming\Spotify
.
==================== Find3M ====================
.
2011-12-21 20:18:23 17920 ----a-w- C:\Windows\System32\rpcnetp.exe
2011-12-21 19:56:21 17920 ---ha-w- C:\Windows\SysWow64\rpcnetp.dll
2011-12-21 19:56:20 58288 ---ha-w- C:\Windows\SysWow64\rpcnet.dll
2011-12-21 19:55:44 17920 ---ha-w- C:\Windows\SysWow64\rpcnetp.exe
2011-11-04 01:53:39 2309120 ----a-w- C:\Windows\System32\jscript9.dll
2011-11-04 01:44:47 1390080 ----a-w- C:\Windows\System32\wininet.dll
2011-11-04 01:44:21 1493504 ----a-w- C:\Windows\System32\inetcpl.cpl
2011-11-03 22:47:42 1798144 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-09-29 16:24:44 1897328 ----a-w- C:\Windows\System32\drivers\tcpip.sys
.
============= FINISH: 15:42:16.89 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:18 PM

Posted 27 December 2011 - 02:33 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#3 gringo_pr

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Posted 31 December 2011 - 01:31 PM

Hello

It has been a couple of days since my last post so I am checking on you.


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 polyfish42

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Posted 01 January 2012 - 01:58 PM

Thanks for your help! I apologize for this late reply- I was on vacation. Combofix did indeed fix my problem, but unfortunately I don't have the log for you. Thank you again for looking at my issue and helping me out. I appreciate it very much.

#5 gringo_pr

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Posted 01 January 2012 - 03:07 PM

ello

I would ike to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\ComboFix.txt
  • click ok

copy and paste the report into this topic for me to review

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 gringo_pr

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Posted 04 January 2012 - 11:23 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 gringo_pr

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Posted 08 January 2012 - 01:51 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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