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internet explorer keeps shutting down


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6 replies to this topic

#1 cole.l

cole.l

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Posted 21 December 2011 - 03:18 PM

When i surf the web it keeps saying "internet explorer has stopped working" and shuts down and then restarts. I scanned my computer and AVG found nothing wrong, no bugs, no virus's nothing....any ideas??

Thx
-cole-

Edited by hamluis, 21 December 2011 - 05:05 PM.
Moved from Vista to Am I Infected.


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#2 cryptodan

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Posted 21 December 2011 - 03:30 PM

Do you have any addons enabled in IE?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 cole.l

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Posted 21 December 2011 - 03:45 PM

MiniToolBox by Farbar
Ran by cole (administrator) on 21-12-2011 at 13:44:24
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:5555

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Wireless N-300 USB Adapter WNA3100 = Wireless Network Connection 2 (Connected)
NVIDIA nForce 10/100 Mbps Ethernet = Local Area Connection (Media disconnected)
USB Wireless 802.11 b/g Adaptor = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : cole-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.co.comcast.net.
Description . . . . . . . . . . . : Wireless N-300 USB Adapter WNA3100
Physical Address. . . . . . . . . : E0-46-9A-01-A5-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b94d:7c53:1c0a:462c%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 20, 2011 12:38:06 PM
Lease Expires . . . . . . . . . . : Thursday, December 22, 2011 12:41:52 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 249579162
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-79-5F-3D-00-21-97-CA-B4-46
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor
Physical Address. . . . . . . . . : 00-22-5F-7A-49-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-21-97-CA-B4-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.co.comcast.net.
Description . . . . . . . . . . . : isatap.hsd1.co.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{A4E21433-30FF-433A-A2CA-C9295CDF5DB1}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 74.125.127.147
74.125.127.99
74.125.127.105
74.125.127.104
74.125.127.103
74.125.127.106



Pinging google.com [74.125.224.114] with 32 bytes of data:

Reply from 74.125.224.114: bytes=32 time=70ms TTL=52

Reply from 74.125.224.114: bytes=32 time=66ms TTL=52



Ping statistics for 74.125.224.114:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 66ms, Maximum = 70ms, Average = 68ms

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: yahoo.com
Addresses: 72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=35ms TTL=51

Reply from 209.191.122.70: bytes=32 time=36ms TTL=51



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 35ms, Maximum = 36ms, Average = 35ms

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
14 ...e0 46 9a 01 a5 9a ...... Wireless N-300 USB Adapter WNA3100
11 ...00 22 5f 7a 49 51 ...... USB Wireless 802.11 b/g Adaptor
10 ...00 21 97 ca b4 46 ...... NVIDIA nForce 10/100 Mbps Ethernet
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 isatap.hsd1.co.comcast.net.
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
30 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15 ...00 00 00 00 00 00 00 e0 isatap.{A4E21433-30FF-433A-A2CA-C9295CDF5DB1}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.120 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.120 281
192.168.1.120 255.255.255.255 On-link 192.168.1.120 281
192.168.1.255 255.255.255.255 On-link 192.168.1.120 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.120 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.120 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
14 281 fe80::/64 On-link
14 281 fe80::b94d:7c53:1c0a:462c/128
On-link
1 306 ff00::/8 On-link
14 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/21/2011 01:10:53 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x12080, application start time 0xiexplore.exe0.

Error: (12/21/2011 01:10:42 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x7698, application start time 0xiexplore.exe0.

Error: (12/21/2011 01:10:31 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0xbde4, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:14:20 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x3888, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:14:10 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x80a4, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:13:53 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x87cc, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:11:16 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x857c, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:11:10 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x7db8, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:04:19 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x7d4c, application start time 0xiexplore.exe0.

Error: (12/20/2011 09:04:08 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00027c07,
process id 0x830c, application start time 0xiexplore.exe0.


System errors:
=============
Error: (12/21/2011 01:11:40 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:11:39 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:52 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:50 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:49 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:42 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:40 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:39 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:08 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)

Error: (12/21/2011 01:10:07 PM) (Source: DCOM) (User: cole)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}cole-PCcoleS-1-5-21-3567986075-1043818736-1527277743-1000LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (12/21/2011 01:10:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c071208001ccc01c9f0edb30

Error: (12/21/2011 01:10:42 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c07769801ccc01c9b502580

Error: (12/21/2011 01:10:31 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c07bde401ccc01c74348cc0

Error: (12/20/2011 09:14:20 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c07388801ccbf9700a5bbcc

Error: (12/20/2011 09:14:10 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c0780a401ccbf96fa34b75c

Error: (12/20/2011 09:13:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c0787cc01ccbf96e1ff5bec

Error: (12/20/2011 09:11:16 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c07857c01ccbf96930883ec

Error: (12/20/2011 09:11:10 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c077db801ccbf959e37a21c

Error: (12/20/2011 09:04:19 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c077d4c01ccbf9599fc1b4c

Error: (12/20/2011 09:04:08 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dd3d11.dll7.0.6002.181074abc1d78c000000500027c07830c01ccbf957d8593bc


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.7.186)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 9.4.7 (Version: 9.4.7)
Adobe Shockwave Player 11.5 (Version: 11.5)
Akamai NetSession Interface Service
AVG 2012 (Version: 12.0.1890)
AVG 2012 (Version: 12.0.2109)
AVG 2012 (Version: 2012.0.1890)
BufferChm (Version: 140.0.212.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink DVD Suite Deluxe (Version: 6.0.2111)
D110 (Version: 140.0.283.000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DivX Setup (Version: 2.6.1.3)
Enhanced Multimedia Keyboard Solution (Version: 1.0.9.2)
ffdshow (Version: 1.0)
Garmin Lifetime Updater (Version: 2.0.12)
GEAR driver installer for x86 and x64 (Version: 4.008.5)
GearDrvs (Version: 1.00.0000)
GPBaseService2 (Version: 140.0.211.000)
Hardware Diagnostic Tools (Version: 5.1.4976.17)
HP Active Support Library (Version: 3.1.9.1)
HP Customer Experience Enhancements (Version: 5.7.0.2784)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP MediaSmart DVD (Version: 2.2.3309)
HP MediaSmart Music/Photo/Video (Version: 2.0.2217)
HP MediaSmart SmartMenu (Version: 2.0.8)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Picasso Media Center Add-In (Version: 9.1.7.0)
HP Recovery Manager RSS (Version: 91.0.0.10)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Total Care Setup (Version: 1.1.1983.2818)
HP Update (Version: 5.003.001.001)
HPAppStudio (Version: 140.0.95.000)
HPAsset component for HP Active Support Library (Version: 3.0.0.6)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Java™ 6 Update 7 (Version: 1.6.0.70)
LabelPrint (Version: 2.5.0904)
LightScribe System Software (Version: 1.18.3.2)
LightScribe Template Labeler (Version: 1.14.25.1)
Malwarebytes' Anti-Malware
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.35.7315)
NETGEAR WNA3100 wireless USB 2.0 adapter (Version: 1.01.206)
Network64 (Version: 140.0.215.000)
NetZero Preloader (Version: 1.0.0)
NVIDIA Drivers
Pando Media Booster (Version: 2.3.4.3)
PictureMover (Version: 3.3.1.7)
Power2Go (Version: 6.0.2112)
PowerDirector (Version: 7.0.2202)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
Python 2.5.2 (Version: 2.5.2150)
QuickTransfer (Version: 140.0.98.000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5708)
RealUpgrade 1.1 (Version: 1.1.0)
SA30xx Media Converter (Version: 1.1.4.1006)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
sp41099
sp43115
sp44626
Star Wars: The Old Republic (Version: 1.00)
Status (Version: 140.0.256.000)
System Requirements Lab CYRI (Version: 4.5.1.0)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Ventrilo Client (Version: 3.0.8)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 1.0.1 (Version: 1.0.1)
WebReg (Version: 140.0.212.017)
XFINITY Toolbar (Version: 3.5.1.4)
Xvid Video Codec (Version: 1.3.2)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 3965.45 MB
Available physical RAM: 1862.94 MB
Total Pagefile: 8143.45 MB
Available Pagefile: 5315.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.61 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:452.6 GB) (Free:313.19 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:13.16 GB) (Free:1.8 GB) NTFS

========================= Users: ========================================

User accounts for \\COLE-PC

Administrator ASPNET cole
Guest

========================= Minidump Files ==================================


**** End of log ****

#4 cryptodan

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Posted 21 December 2011 - 04:13 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#5 cole.l

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Posted 22 December 2011 - 05:30 PM

i have put this thread in my favorites before i left my house but im currently in another state i will get back to you as soon as i can with the results. Thanks again for helping and i look forward to talking with you again later.

Thx
-cole-

#6 cryptodan

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Posted 23 December 2011 - 03:31 PM

Okay I am replying to show that I have replied.

#7 cryptodan

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Posted 30 December 2011 - 09:49 PM

Can you please post the logs in your next reply.




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