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Cannot Run Windows Update, Won't Recognize Administrator


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#1 TBC1

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Posted 21 December 2011 - 02:03 PM

My wife's laptop will not run Windows Update. It tells her she must be logged on as an administrator or one of the administrator group. There is only one user account on her machine, which is an administrator account as far as I can tell, at least it is marked as such in the User Accounts screen.

I tried creating another account with admin rights and running Windows Update from that one, still didn't work.

The computer is a Compaq Presario V3000 running Windows XP Home SP3.

I attached a screen shot of the error message, hope it helps.

Any suggestions would be appreciated.

Thanks, Tom

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#2 hamluis

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Posted 21 December 2011 - 03:01 PM

Microsoft Windows Update 0x8ddd0004 Error - http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=36&ln=en&IsMu=False

http://support.microsoft.com/kb/316524

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues - http://support.microsoft.com/kb/906602

How to troubleshoot problems connecting to Windows Update or to Microsoft Update - http://support.microsoft.com/kb/818018

Louis

#3 TBC1

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Posted 21 December 2011 - 05:24 PM

Thanks. KB316524 was the one I needed. It works now. Why are these so hard to find on the MS support web site?

#4 hamluis

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Posted 21 December 2011 - 05:43 PM

<<Why are these so hard to find on the MS support web site?>>

My guess would be...the size of the database and the manner in which a search is done.

I find that Google...has to be asked the right question, in the right way...to be an effective tool. I think it's just because there are so many posts with keywords contained...that this is so.

But I'm from the era where "researching" meant going to the main library...and wading through various bound works over a matter of hours/days...so I really like any search engine/database where the multitude of data may be a problem :).

Glad you solved it, happy computing :).

Louis




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