ZeroAccess (Max++) Rootkit
(aka: Sirefef) is a sophisticated rootkit that uses advanced technology to hide its presence in a system and can infect both x86 and x64 platforms. ZeroAccess is similar to the TDSS rootkit but has more self-protection mechanisms that can be used to disable anti-virus software resulting in "Access Denied" messages whenever you run a security application.
You have a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum
. Before that can be done you will need to create and post a DDS log for further investigation.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6. When you have done that, start a new topic and post the required logs to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs
forum, NOT here
, for assistance by the Malware Response Team Experts. After doing this, please reply back in this thread with a link to the new topic so we can closed this one.If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
Note: If you're not sure where to find the log, ComboFix will create and save it to the root directory, usually C:\ComboFix.txt
. To retrieve the log, launch Windows Explorer, navigate to the root directory and double-click on it to open in Notepad.
If you cannot find the ComboFix log, then follow the above directions and post the DDS/GMER logs.