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From new member -- seeking help


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#1 dcgirl

dcgirl

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Posted 20 December 2011 - 08:05 PM

Yesterday morning, just within five minutes of turning on my computer, it started behaving crazy and I soon found out that I've been infected with the "Hard Drive Diagnostics" malware. Panic and Frustration and frenzy followed. After some research online, I seemed to have killed it using 'spyware doctor' and 'unhide.exe' and my computer appeared back to normal. However, in the process of searching for a malware-removal software, I noticed that I kept getting redirected to strange websites.

And then, after 'spyware doctor' and 'unhide.exe' fixed the problem and everything seems to be working fine, I noticed that I am still getting redirected and some sites I regularly visit are blocked, and sometimes my firefox browser will shut down for no reason. I later learned that this is known as "browser hijack."

So I ran 'spyware doctor' again and again, to no avail. (The scans keep turning up a high-risk infection: "rootkit.tdss.v3" ,but spyware doctor (PC Tools) technical support personnel tells me that it's a false positive and that I don't need to worry about it....hmmm...). I've also ran another scan by Iobit, which found nothing. However, the browser hijack continues, I am still getting redircted, especially when I search for anti-malware solutions.

I am by no means a tech-savvy person, so I am a bit nervous about seeking help here as the log reports and the related correspondence seem quite daunting to me. But Ireally have nowhere else to turn. So I will go through the Preparation Guide and hopefully understand it enough to follow the proper procedures and file a request for help soon. Thank you all for providing such a wonderful forum to help those in need and for bearing with me! :-)

Thank you!!

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#2 Budapest

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Posted 23 December 2011 - 03:34 PM

Hello and :welcome: to Bleeping Computer.

Be sure to check out the New User Orientation and the excellent Tutorials.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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