Posted 20 December 2011 - 08:05 PM
Yesterday morning, just within five minutes of turning on my computer, it started behaving crazy and I soon found out that I've been infected with the "Hard Drive Diagnostics" malware. Panic and Frustration and frenzy followed. After some research online, I seemed to have killed it using 'spyware doctor' and 'unhide.exe' and my computer appeared back to normal. However, in the process of searching for a malware-removal software, I noticed that I kept getting redirected to strange websites.
And then, after 'spyware doctor' and 'unhide.exe' fixed the problem and everything seems to be working fine, I noticed that I am still getting redirected and some sites I regularly visit are blocked, and sometimes my firefox browser will shut down for no reason. I later learned that this is known as "browser hijack."
So I ran 'spyware doctor' again and again, to no avail. (The scans keep turning up a high-risk infection: "rootkit.tdss.v3" ,but spyware doctor (PC Tools) technical support personnel tells me that it's a false positive and that I don't need to worry about it....hmmm...). I've also ran another scan by Iobit, which found nothing. However, the browser hijack continues, I am still getting redircted, especially when I search for anti-malware solutions.
I am by no means a tech-savvy person, so I am a bit nervous about seeking help here as the log reports and the related correspondence seem quite daunting to me. But Ireally have nowhere else to turn. So I will go through the Preparation Guide and hopefully understand it enough to follow the proper procedures and file a request for help soon. Thank you all for providing such a wonderful forum to help those in need and for bearing with me! :-)