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CPU unable to restart/shut down normally

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3 replies to this topic

#1 Miroku16


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Posted 20 December 2011 - 06:11 PM

For whomever is out there, I have a problem concerning my computer's ability to restart/ turn off. The thing is, I noticed something strange last night with the computer last night. The first main concern was a windows security 2012 rogue virus trying to take control of my computer. I noticed that when I shut down the computer, the screen turned off as normal, but the cpu kept its green light and was still running. I had to hold down the power button to force turn it off. Fortunately, I used this link from this site to take care of the rogue:

Note that I did not use rkill or do a followup after running Malwarebytes. Plus, I receive a random pop-up maybe once per hour.I am also hearing a random doink sound that you would normally hear when clicking at an unavailable partwhen not even doing anything with the computer.

But anyways, I now have full control of my programs and internet and stuff, Which is good. But, all is not completely ressolved. I have to still deal with the problem which I believed was accompanied by the rogue at first, which was not being able to restart or fully turn off my CPU without forcing it off. I don't know why this is happening. Can someone tell me what the deal is and can it be ressolved internally or will it require repairs from a technician. Please let me know as soon as you can. Thank you.

Note: Used Malwarebytes to kill off the security 2012

Also a decrease in speed in computer.

Operating software: Windows XP (Home edition I think)

Computer type: Dell

Edited by Miroku16, 20 December 2011 - 09:02 PM.

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#2 Broni


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Posted 20 December 2011 - 11:08 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Miroku16

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Posted 21 December 2011 - 02:11 AM

Link to logs:


Details/concerns of logs:

The Defrogger program that I ran as it should. The only problem that I had is that it did not prompt me to reboot. I tried rebooting, but the unknown system problem that I am complaining about would not allow my computer to shut down and restart at the beginning loading screen. So I had to hold the button down to turn it off and pushed it again to re-turn it on. When opening my IE, I got a Microsoft error for TCP/IP Ping Command was forced to close. I clicked don't send to Microsoft. It did not affect anything because I was able to open my web browser. Ther error was only for an accidental second opening of it.

Ran dds with no problem

Lastly, I ran GMER. It took about two hours to complete, even after I unchecked the indicated boxes from the instructions. The only concern is that it gave a warning message after the scan, saying "GMER has found system modification caused by ROOTKIT activity."

Overall, I was able to run through all the directions starting at step 6. I did not have to skip any of those steps and was able to achieve all the logs. I have not done anything else to fix the problems that may exist. So, I am waiting for further instruction.

#4 boopme


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Posted 21 December 2011 - 10:14 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
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