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WIndows XP won't boot on a Toshiba A55-S1064 Laptop


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#1 soloviola7871

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Posted 20 December 2011 - 12:50 PM

My laptop has ceased to be able to boot. I have tried all the advanced startup options but I'm always met with the same outcome - I get to the Windows loading screen for about a half-second, and then a blue screen flashes and the computer restarts. I did disable auto restart on system failure and I have provided the error message below. I'm not sure where to go at this point and any help would be very much appreciated. I have a Dell Windows XP Service Pack 2 Operating System disc, but I don't know if that is of any help or not, seeing as though I'm working with a Toshiba laptop. Like I said, if there is anyone out there who can help me, I would very much appreciate it!

Error Message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x86F218A0, 0xC0000102, 0x00000000)

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#2 AustrAlien

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Posted 20 December 2011 - 08:01 PM

STOP: 0x00000024

This error indicates a problem with the disk file system, probably corruption of the file system. This is normally fixed by using chkdsk. However, the cause of the problem may lie with the hard drive itself, and because running chkdsk may make matters worse in this case, it is wise to firstly check the hard drive. If the hard drive checks out OK, then it should be safe to use chkdsk to fix the file system problem.

Step 1: Test the hard drive. If you tell us the hard drive manufacturer's name (brand name) and model we can point you to the most appropriate diagnostic utility to use. It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working).The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.


Step 2: Try booting with the DELL CD that you already have.
  • You should be able to boot from the CD and access the XP Recovery Console and perform the chkdsk scan and repair as described in Step 3 # :step2: .
  • If not, proceed to Step 3 and firstly create a bootable XP Recovery Console CD and then use it to run chkdsk.


Step 3: Create a bootable XP Recovery Console CD and then use it to run chkdsk.

:step1: On a working computer, create a bootable XP Recovery Console CD.

Please download ARCDC from Artellos.com.
  • Double-click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick the appropriate selection, for example: Windows Professional SP2 & SP3
    • ( Replace "Windows Professional SP2 & SP3" with the OS required. <<< IMPORTANT)
  • You will be prompted with a Terms of Use by Microsoft: Please accept.
  • You will see a few DOS screens flash by: This is normal.
  • Next you will be able to choose to add extra files: Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC.
  • Burn the .ISO image file to a CD, to make a bootable CD.

    (The ISO file is located on your Desktop.)
:step2: On the ailing computer, run chkdsk /r from the XP Recovery Console to repair the file system.
  • Insert the newly created XP Recovery Console CD in the computer's optical disk drive tray.
  • Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)
  • When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.
  • The Recovery Console will ask which Windows installation you would like to log on to.
    If you have multiple Windows installations, it will list each one, and you would type the number (that is 1, 2, or 3 etc) associated with the installation you would like to work on (usually C:\Windows) and press the <ENTER> key.
    Please advise if you are not seeing C:\Windows listed.
    If you have just one Windows installation showing, type 1 and press <ENTER>.
  • You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press <ENTER>.
  • You will be presented with a C:\Windows> prompt.
    Please advise if you are not seeing a C:\WINDOWS> prompt.
At the C:\Windows> prompt, type chkdsk /r and press <ENTER> (Note: There is a space between "chkdsk" and "/r")
  • This will take some time to run and at times may appear stalled but just let it run.
  • If any errors are found/repairs made, run chkdsk /r again, and repeat if necessary.
Type "exit" at the prompt and press <ENTER> to close the Recovery Console and restart your system.

Does Windows start normally now?
AustrAlien
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#3 soloviola7871

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Posted 23 December 2011 - 02:25 PM

Sorry for the delay. Yes, I was able to get Windows to boot using a Recovery Console CD I made. I tried running Chkdsk a few times but it runs into "an irreparable error" and then restarts the computer. I'm trying SeaTools at the moment but I have no blank CDs so I'm just using the Windows version of it right now. Where do we go from here?

Ryan

#4 soloviola7871

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Posted 23 December 2011 - 03:45 PM

Also, just as an update, the hard drive failed the SeaTools Long Test. I know SeaTools will repair only Seagate drives, so what are my options as of now?

Ryan

#5 AustrAlien

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Posted 23 December 2011 - 03:54 PM

It is time to consider your options:
  • Do you have the means to install the operating system on a new hard drive?
    • What are those means?
    • Do you rely on a "factory restore" partition on the problematic hard drive?
  • Do you have personal files that you wish to recover from the problematic hard drive?

AustrAlien
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#6 soloviola7871

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Posted 29 December 2011 - 05:09 PM

Got it. I formatted the hard drive and now it works perfectly. Thanks for helping me out!!

Ryan

#7 AustrAlien

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Posted 01 January 2012 - 03:36 AM

Pleased to see that you're back in business and all is well. Thanks for letting us know.
AustrAlien
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