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consrv.dll, tr/atraps.gen2


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#1 HabsFan76

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Posted 19 December 2011 - 11:28 PM

I am trying to fix a computer for a friend. They had no virus scanners and no protection from spyware/malware installed. It is a Windows Vista 64bit PC. When I first got it, I suspected malware and ran rkill, tdskiller, and Malware Bytes which found and removed over 500 entries. I then installed Avira and that found 27 entries which I can't remember what it found. I can try to search my history to find it if you need it.

Now as to where I'm at now. I ran avira after cleaning up everything and it found tr/atraps.gen2 which infected desktop.ini in 2 places and c:\windows\system32\consrv.dll. This has been causing quite a headache. I tried deleting the 3 files but after reboot, Windows does a repair which fails and then does a restore and I can finally get back to Windows, but re-infected.

I tried replacing the consrv registry entry with winsrv but it keeps coming back. I tried it in safe mode also. I also ran rkill, tdskiller, and Kasperky anti virus removal tool and tried to edit the registry after it deletes the files. The consrv entry keeps coming back.

Please let me know what you would like me to run for logs.

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#2 Broni

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Posted 20 December 2011 - 11:47 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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