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Win 7 virus, Cannot access internet, firewall


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7 replies to this topic

#1 miznat722

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Posted 19 December 2011 - 10:54 PM

Hello -

My laptop succumbed to Win 7 Antispyware virus. Followed bleepingcomputer.com removal instructions, but after running FixNCR.reg, RKill, & Malwarebytes, still have no access to internet (connection to wireless showing, but network "identifying" so no internet access).
Cannot change network to "Home".
Cannot turn on Windows Security Center.
Cannot restore Firewall to recommended settings (error code 0x80070424.

Ran microsoft safety scanner after attempting previous steps and that program found two items - Exploit: java/blacole.cc and Trojan: win32/sirefef.j and claimed to have removed. Still same problems as above.

Please help. Advanced computer user, but novice repair knowledge :(

Running Windows 7 Home Premium
Intel® Core™2 Duo CPU T6600 @ 2.20 GHz
32-bit Operating System

Thanks,
MizNat

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#2 sharad@bc

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Posted 21 December 2011 - 03:55 AM

@ Miznat722

Try these commands on command prompt:

1)netsh int tcp reset all
2)netsh int ip reset all
3)netsh winsock reset

Restart pc/laptop after all 3 commands run successfully....

This should resolve ur problem!

Note: If above does not resolve ur problem, restart in 'Safe mode with networking' and see if u are able to connect to internet.
If u r able to connect , there is something still blocking ur access to internet!!

Regards
Sharad

#3 narenxp

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Posted 21 December 2011 - 10:20 AM

I can solve your firewall issue but I'm not sure if your PC is clean as you are infected by zero access rootkit and microsoft security essentials is not capable of curing it completely.

Wait for senior BC members to assist you

Good luck

Edited by narenxp, 21 December 2011 - 10:20 AM.


#4 miznat722

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Posted 22 December 2011 - 08:09 AM

sharad, thank you for the thought but have tried resetting tcp/ip and system says I cannot because not administrator. But I am the administrator so pretty sure it is the bug stopping me.

narenxp, I am patiently waiting for senior bc help as I am sure I am not clean. Many options in control panel and several of the malware/anti-virus programs I have saved to flash drive and copied to laptop to try cleaning have the false "security" icon next to them.

I have fought worms, trojans, and viruses for others in the past and won, but this one has me beaten at this point because I cannot get to the internet to try additional removal programs (spybot, avg, etc. want to connect online before running). I have been trying different fixes for a week before posting on this forum. Arrgh. Very frustrated as the laptop has programs I use for work which my desktop does not have capability of running.

miznat

#5 AlbinoNarwhal

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Posted 22 December 2011 - 03:29 PM

Miznat you're going to have to go to start and click programs-accessories-system tools.

Then when you see command prompt you're going to want to right click and run as administrator.


Im having the same problem as you and I tried resetting my internet protocol and it still doesn't connect.

#6 cryptodan

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Posted 24 December 2011 - 03:30 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#7 miznat722

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Posted 26 December 2011 - 01:41 PM

New post in Virus, Trojan, Spyware, and Malware Removal Logs: http://www.bleepingcomputer.com/forums/topic434556.html

#8 Animal

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Posted 26 December 2011 - 02:00 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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