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virus issues


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7 replies to this topic

#1 nicht mehr

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Posted 19 December 2011 - 08:28 PM

alright, I'll try to explain what I know:
My computer has one (or more) virus(es). I can't get rid of them, although Microsoft Security Essentials keeps telling me my computer has a threat on it and asks me to delete it, so of course I do. But usually about 10-20 minutes later, it will ask me the same thing, and "delete" the exact same virus. Someone told me that this particular virus keeps hiding itself so that MSE can't delete it. I don't know if the virus names help, but the ones that have supposedly been deleted from my computer are Exploit:HTML/IframeR.Z
Trojan:JS/Redirector.HQ
VirTool:JS/Obfuscator.CA
TrojanDownloader:Win32/Unruy.H (which is one that has been "removed" mulitple times)
TrojanDownloader:Win32/Waledac.C (another that has been "removed" more than once)
Exploit:JS/Blacole.W (yet another removed a few times)
Exploit:Win32/Pdfjsc.YN
VirTool:Win32/Obfuscator.TT

I don't know if saying which ones they are is beneficial but there they are, supposedly MSE has removed them but they keep appearing as a problem, so I have a feeling they're still around. I'm needing some help PERMANENTLY getting rid of them, and maybe wondering if there isn't a better (and free) anti-virus program I should have?

Edited by Queen-Evie, 19 December 2011 - 08:36 PM.
moved from Windows 7 to Am I Infected?


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#2 Broni

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Posted 19 December 2011 - 08:42 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 nicht mehr

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Posted 21 December 2011 - 08:31 PM

my results are safe to post, right?

#4 Broni

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Posted 21 December 2011 - 08:33 PM

Surely they're :)

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#5 nicht mehr

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Posted 21 December 2011 - 09:36 PM

I hate saying this but this is the result of a scan I did, not sure which, I think the gmer scan:

Results of screen317's Security Check version 0.99.24
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

CCleaner
Java™ 6 Update 30
Adobe Flash Player 11.1.102.55
Mozilla Firefox (x86 en-US..)
Mozilla Thunderbird (5.0.) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````

Edited by nicht mehr, 21 December 2011 - 09:39 PM.


#6 nicht mehr

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Posted 21 December 2011 - 09:44 PM

This is the Malwarebytes scan results:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 911122201

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

12/21/2011 7:48:51 PM
mbam-log-2011-12-21 (19-48-51).txt

Scan type: Quick scan
Objects scanned: 168091
Time elapsed: 4 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 nicht mehr

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Posted 21 December 2011 - 09:48 PM

MiniToolBox scan results:

MiniToolBox by Farbar
Ran by Clur (administrator) on 21-12-2011 at 19:20:07
Microsoft Windows 7 Home Premium Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Clur-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-F1-A1-E0-ED-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2980:3ef5:5985:a124%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 21, 2011 3:27:13 PM
Lease Expires . . . . . . . . . . : Thursday, December 22, 2011 3:27:13 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 225505697
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D2-69-E2-F0-4D-A2-7B-34-F5
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : F0-4D-A2-7B-34-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging google.com [74.125.227.83] with 32 bytes of data:
Reply from 74.125.227.83: bytes=32 time=493ms TTL=51
Reply from 74.125.227.83: bytes=32 time=368ms TTL=51

Ping statistics for 74.125.227.83:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 368ms, Maximum = 493ms, Average = 430ms

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=170ms TTL=55
Reply from 209.191.122.70: bytes=32 time=246ms TTL=55

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 246ms, Average = 208ms

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...70 f1 a1 e0 ed 6d ......Dell Wireless 1397 WLAN Mini-Card
10...f0 4d a2 7b 34 f5 ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.104 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.104 281
192.168.1.104 255.255.255.255 On-link 192.168.1.104 281
192.168.1.255 255.255.255.255 On-link 192.168.1.104 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.104 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.104 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::2980:3ef5:5985:a124/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()
Catalog9 25 mswsock.dll [File Not found] ()
Catalog9 26 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13213

Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13213

Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12215

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12215

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11216

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11216

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:32 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10218


System errors:
=============
Error: (12/21/2011 03:41:42 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%858

Error: (12/21/2011 03:27:24 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (12/21/2011 03:27:17 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/21/2011 03:27:14 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/20/2011 11:42:14 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (12/20/2011 11:41:57 AM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/19/2011 09:18:31 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%858

Error: (12/19/2011 09:06:48 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/19/2011 07:06:31 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/19/2011 06:26:44 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.


Microsoft Office Sessions:
=========================
Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13213

Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13213

Error: (12/20/2011 11:59:35 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12215

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12215

Error: (12/20/2011 11:59:34 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11216

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11216

Error: (12/20/2011 11:59:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2011 11:59:32 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10218


=========================== Installed Programs ============================

µTorrent (Version: 3.0.0)
7-Zip 9.20 (Version: 9.20.00.0)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.3.13 (Unicode)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.13)
CDBurnerXP (Version: 4.3.8.2568)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
CPUID HWMonitor 1.18
Defraggler (Version: 2.06)
Dell Touchpad (Version: 7.1007.115.102)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card Utility (Version: 5.10.38.30)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
FormatFactory 2.70 (Version: 2.70)
GIMP 2.6.11 (Version: 2.6.11)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
HandBrake 0.9.5 (Version: 0.9.5)
IDT Audio (Version: 1.0.6272.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2413)
iTunes (Version: 10.5.1.42)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 30 (Version: 6.0.300)
KeePass Password Safe 2.16
LAME v3.98.3 for Audacity
LibreOffice 3.3 (Version: 3.3.301)
LibreOffice 3.3 Help Pack (English) (Version: 3.3.301)
Little Alarm Clock
LogonStudio
Marvell Miniport Driver (Version: 11.43.1.3)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Sync Framework 2.0 Core Components (x86) ENU (Version: 2.0.1578.0)
Microsoft Sync Framework 2.0 Provider Services (x86) ENU (Version: 2.0.1578.0)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
Mozilla Thunderbird (5.0) (Version: 5.0 (en-US))
Nitro PDF Reader 2 (Version: 2.0.0.29)
QuickTime (Version: 7.71.80.42)
Skype™ 5.5 (Version: 5.5.124)
SyncToy 2.1 (x86) (Version: 2.1.0)
TightVNC 2.0.3 (Version: 2.0.3)
VLC media player 1.1.11 (Version: 1.1.11)
Winamp (Version: 5.621 )
WinCDEmu (Version: 3.6)
Yahoo! Messenger

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 3544.36 MB
Available physical RAM: 1926.77 MB
Total Pagefile: 7087.01 MB
Available Pagefile: 5372.63 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.89 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149.05 GB) (Free:83.79 GB) NTFS

========================= Users: ========================================

User accounts for \\CLUR-PC

Administrator Clur Guest


**** End of log ****

#8 Broni

Broni

    The Coolest BC Computer


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Posted 21 December 2011 - 10:03 PM

You can stop now.
You'll need more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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