Posted 19 December 2011 - 06:36 AM
I have to start by saying this is my mother's computer so i don't know much about it and i certainly have no clue how she got into this big mess. the extent of her computer life is facebook and zynga games, along with some online shopping. also keep in mind i am not a computer genius but i am not computer retarded either.
if my mother tries to use her google search bar on internet explorer (or firefox that i downloaded) or types in google.com, the page comes up blank except it says 404 not found. youtube is unaffected my dad took her laptop into the shop to get it fixed. the lady said she found or isolated the problem but some program has to run in the background to keep it away. i have yet to notice anything running in the background. my mother knows nothing about computers or what the lady did. my dad would be able to tell me but he is in ICU with a secondary infection that may or may not be killing him from his leukemia. (merry xmas to me) she has a compaq, hp, intel, pentium that is running on XP professional 2002 service pack 3 (holy crap this computer is old)
I ran malwarebyte and had three things show up and were quarantined. i also ran advanced system care 5 which showed nothing, however i did use its sister software iobit malware fighter. it has showed three different thing. these were pup.zugo. is there anything else i need to add?