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Antispyware 2012 and DHCP problem


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#1 JosephJ1

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Posted 19 December 2011 - 04:01 AM

First off, I want to thank everyone for the help and suggestions I'll hopefully get. It is very much appreciated.

The problem started last night while browsing the internet using Firefox. I got the dreaded windows security/antispyware 2012 attack. With all of it's multiple pop-ups. I've dealt with this problem twice before by using Malwarebytes or Microsoft Security Essentials. I usually start my computer in safe mode with networking, do a sweep, restart, and it's all good. Not this time. The virus isn't seeming to go away. After multiple sweeps with both programs, I can't seem to kill. Worst part is, It seemed to have disabled my internet connection! I'm stuck on "identifying". When I restart Windows normally, the virus comes back, once I close out all of the pop-up windows, I ran a network diagnostic and it said there was a problem with the DHCP. The worst part is, it's not letting me do a system restore either! It's very very stressful.

Here my specs

1.) I use MalwareBytes and Microsoft Security Essentials. I currently cannot access my firewall.

2.) I'm using a router to send signal to a laptop in the same apartment.

3.) I currently have MalwareBytes installed.

4.) The last time I was able to update was 10 days ago. No internet access at the moment.

5.) I've run multiple scans and get the same four things. I delete them and they seem to come back.

I'm using Windows Vista.

Please help!
Joseph

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#2 Broni

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Posted 19 December 2011 - 09:25 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 JosephJ1

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Posted 19 December 2011 - 10:20 PM

I greatly apologize, but I cannot create any of the logs you are asking for. The problematic computer can't connect to the internet. It is stuck in the identifying phase.

I'm on a barrowed laptop at the moment. I have to return it on Wednesday. If there is anyway someone can help me connect, I'd love to follow each step and post all logs.

#4 Broni

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Posted 19 December 2011 - 10:26 PM

Download necessary tools on a laptop. Transfer them to bad computer using USB flash drive.

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#5 JosephJ1

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Posted 19 December 2011 - 10:36 PM

Will do. Will Hopefully have results posted within the next hour.




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