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my computer can't see my cdrom/dvd drive


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#1 taylorclan

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Posted 19 December 2011 - 01:49 AM

I have a HP workstation xw4000. Yesterday it could not find my dvd/cd drive. It can find the drivers but not the hardware. The drive has power (opens and shuts) and the connection to the motherboard is firm. In Windows Explorer device manager, the drive is listed with a yellow exclamation point. The drive is listed as an ATAPI DVD A DH20A4P. When I click properties, I get this message: "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)."
I have run my antivirus scan twice and removed a virus but the computer still can't see the drive. Help!

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#2 noknojon

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Posted 19 December 2011 - 03:23 AM

http://www.google.com.au/url?sa=t&rct=j&q=%22windows%20successfully%20loaded%20the%20device%20driver%20for%20this%20hardware%20but%20cannot%20find%20the%20hardware%20device.%20(code%2041).%22&source=web&cd=2&ved=0CCUQFjAB&url=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F314060&ei=ZvPuTtCvMcOXiAeTh4G2Bw&usg=AFQjCNGGrdIwPfROFot45WGseCbEBFpprQ
Microsoft Advice for this problem -



#3 taylorclan

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Posted 21 December 2011 - 02:41 AM

Thanks! This link worked: the Microsoft Fixit program took care of everything -- no expertise needed! I appreciate you posting the link. Thanks again!
Beth

#4 noknojon

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Posted 21 December 2011 - 03:01 AM

No Problem -

You are always welcome -




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