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Computer Won't Boot After Plugging in Phone to USB


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#1 applesauce1234

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Posted 18 December 2011 - 05:32 PM

Hi

Not sure if this is the right forum here, but here's the problem... My computer restarts immediately after loading BIOS, and I have no idea why.

I plugged a Motorola Quench cell phone into my PC running Windows XP via USB. It was the first time I had plugged in this phone. My PC said I had to restart my computer in order for the device to work properly. I restarted it, but now my computer will not boot. It automatically and continuously restarts right after the BIOS screen. I have a dual-boot of Linux Mint and XP, and it restarts even before I have the option of selecting which OS to enter.

I tried booting it without the phone plugged in, and with it. I tried changing the boot selection in BIOS, and it didn't affect anything. I even have a linux build on a USB stick, and it will not load that either.

Im not sure if this is a sign of hard drive failure, but I have never had an experience like this before.

Any advice would be greatly appreciated!

Thanks

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#2 LucheLibre

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Posted 19 December 2011 - 09:40 PM

I would suggest disabling the driver from the recovery console.

http://support.microsoft.com/kb/314058
1. Insert the Windows XP CD into your CD drive and restart your computer. If you are prompted, select any options required to start (boot) from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R.
3. If you have a dual-boot or multiboot system, select the installation that you want to access from the Recovery Console.
4. When you are prompted, type the Administrator password.
5. At the command prompt, type Recovery Console commands, and then you can refer to the commands that are listed in the "Available commands within Windows Recovery Console" section.
6. At any time, you can type Help for a list of available commands.
7. At any time, you can type Help commandname for help on a specific command. For example, you can type help attrib to display the help on the attributes command.
8. At any time, you can exit Windows Recovery Console by typing Exit at the command line.

Use the command listsvc to list current drivers and services.

My Moto w755 drivers start with "mot". I would suggest looking for something similar. If possible, use another computer and google driver file names in the list to see what they are used for.

To disable a driver, use the command disable {driver name} and restart.

Edited by LucheLibre, 19 December 2011 - 09:42 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#3 applesauce1234

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Posted 20 December 2011 - 12:54 AM

hi

thanks so much for the reply.

unfortunately, i do not have my repair disk... i bought this computer years ago from dell, and was not given (or have since lost) my xp disk... is it possible to download a repair disk, and burn it to a CD?

i checked out this link: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=12934 which offered a floppy disk repair/boot install, but i do not have a floppy drive... i tried to burn the program to a CD, but it would not boot... it just said "strike F1 to retry boot, F2 for setup utility"

or is it possible to disable that driver another way?

thanks.

#4 applesauce1234

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Posted 20 December 2011 - 01:34 AM

actually, i found this site here: http://forums.pcpitstop.com/index.php?/topic/150212-boot-to-recovery-console-wo-xp-cd/

it allowed me to burn a recovery .iso to a cd... i successfully got into the recovery console, but when i type LISTSVC, nothing happens... it doesnt list any drivers, so im not sure which one to disable... it just goes back to C:\>

should i run FIXMBR or FIXBOOT?

thanks

#5 fakiee

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Posted 20 December 2011 - 06:32 AM

The fact that you cannot boot into a Linux live USB is a bit worrying, this would mean that the problem may not be related to your hardrive and hence any drivers.

Would it be a PITA to reset your BIOS, if not then try resetting it (clearing the CMOS) and then you have a good base to continue testing.

#6 LucheLibre

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Posted 20 December 2011 - 10:20 AM

The floppy disk program you tried is just used to enable booting from the CD drive by way of the floppy drive. It would only be applicable on a very old computer that did not support CD booting. I would suggest asking anybody you know that has a computer if they have an XP cd. You could also spend a little money to get one from Dell.

Have you been successful at booting this computer from your Linux USB drive before? Is there any change with a Linux CD? I ask because old OEMs have given me booting troubles with USB drives. Some only recognize and boot from certain types of USB devices.

Have you tried spamming F8 just as the BIOS screen finishes? There might be a small window of opportunity there to get into safe mode.

Finally, although FIXBOOT won't normally hurt anything, the fact that your downloaded console didn't pull any services or drivers makes me leery of using it to do anything else.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#7 applesauce1234

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Posted 20 December 2011 - 12:45 PM

hey guys... thanks for the quick replies

fakiee: so i reset my BIOS (removed the nickel sized battery for about 30 seconds), and then rebooted... it asked me to enter the correct time and date... however, i encountered the same problem... it still just keep rebooting after loading BIOS... i couldnt find any sort of option in the BIOS setup to 'restore to factory settings', or anything like that... so i just removed the battery... maybe i didnt leave it removed for long enough? if you would suggest another method, let me know!

luchelibre: it did not work when i used a USB linux booter, but i will try with a CD... am burning now.

spamming f8 does nothing... and when i try FIXBOOT, it says "FIXBOOT cannot find the system drive, or the drive specified is not valid"... i guess i am supposed to enter 'FIXBOOT C'... when i do that, it asks if i would like to write a new bootsector to the partition of C... should i continue? let me know

thanks guys

Edited by applesauce1234, 20 December 2011 - 12:46 PM.


#8 rotor123

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Posted 20 December 2011 - 01:02 PM

If F2 takes you into the Bios then F12 will take you to a boot device selection menu. Try that and select the USB linux and see what happens. Be sure to lug in the USB stick before powering up or it will not show.

And yes a Windows XP era Dell should have come with several CDs. One OS disc. One Driver Disc. One with Burning software and DVD playing software if those drives came with the PC.

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#9 applesauce1234

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Posted 20 December 2011 - 01:04 PM

so i can successfully get into Linux Mint via the CD... i can access the internet and files on my hard drive...

im fairly new to linux, though... so i am not sure how to go about searching for and disabling drivers from within mint... any suggestions would be very appreciated.

Edited by applesauce1234, 20 December 2011 - 01:25 PM.


#10 applesauce1234

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Posted 20 December 2011 - 01:08 PM

If F2 takes you into the Bios then F12 will take you to a boot device selection menu. Try that and select the USB linux and see what happens. Be sure to lug in the USB stick before powering up or it will not show.

And yes a Windows XP era Dell should have come with several CDs. One OS disc. One Driver Disc. One with Burning software and DVD playing software if those drives came with the PC.


thanks for the reply... i can access my computer via the linux CD... is it preferable to use the USB boot instead? i can try that if you like.

im sure i was given disks, but i bought that computer in around 2005 i think... im not sure where the disks are unfortunately, and don\t believe i know anyone who has an XP disk... i can buy one from Dell, or as i said, i can use linux, if that would help to disable the driver and/or ascertain the problem.

thanks!

#11 applesauce1234

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Posted 20 December 2011 - 01:31 PM

sorry for all the posts:

so i can get into linux via USB... not sure which is better... it seems to run faster off of USB... either way i can still access old files and the internet...

i believe the way to look for drivers (or modules) in linux is to type LSMOD in the terminal... when i do so, it generates this list, none of which contain the phrase 'MOT' (for motorola)...

Module Size Used by
nls_utf8 12493 1
isofs 39571 1
dm_crypt 22463 0
lp 13349 0
binfmt_misc 13213 1
snd_emu10k1_synth 12964 0
snd_emux_synth 33506 1 snd_emu10k1_synth
snd_seq_virmidi 13309 1 snd_emux_synth
snd_seq_midi_emul 13482 1 snd_emux_synth
rt2870sta 410104 0
snd_emu10k1 137068 3 snd_emu10k1_synth
arc4 12473 2
snd_intel8x0 33213 2
snd_ac97_codec 105614 2 snd_emu10k1,snd_intel8x0
ac97_bus 12642 1 snd_ac97_codec
rt2800usb 17907 0
snd_pcm 80244 3 snd_emu10k1,snd_intel8x0,snd_ac97_codec
snd_util_mem 13786 2 snd_emux_synth,snd_emu10k1
snd_hwdep 13274 2 snd_emux_synth,snd_emu10k1
rt2800lib 43824 1 rt2800usb
crc_ccitt 12595 2 rt2870sta,rt2800lib
snd_seq_midi 13132 0
rt2x00usb 19693 1 rt2800usb
snd_rawmidi 25269 3 snd_seq_virmidi,snd_emu10k1,snd_seq_midi
rt2x00lib 39075 3 rt2800usb,rt2800lib,rt2x00usb
snd_seq_midi_event 14475 2 snd_seq_virmidi,snd_seq_midi
snd_seq 51291 5 snd_emux_synth,snd_seq_virmidi,snd_seq_midi_emul,snd_seq_midi,snd_seq_midi_event
mac80211 257001 3 rt2800lib,rt2x00usb,rt2x00lib
snd_timer 28659 3 snd_emu10k1,snd_pcm,snd_seq
snd_seq_device 14110 5 snd_emu10k1_synth,snd_emu10k1,snd_seq_midi,snd_rawmidi,snd_seq
ppdev 12849 0
cfg80211 156212 2 rt2x00lib,mac80211
snd 55295 19 snd_emux_synth,snd_seq_virmidi,snd_emu10k1,snd_intel8x0,snd_ac97_codec,snd_pcm,snd_hwdep,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
parport_pc 32111 1
dcdbas 14054 0
psmouse 73312 0
soundcore 12600 1 snd
shpchp 32345 0
parport 36746 3 lp,ppdev,parport_pc
joydev 17322 0
snd_page_alloc 14073 3 snd_emu10k1,snd_intel8x0,snd_pcm
serio_raw 12990 0
squashfs 35973 1
aufs 159344 3642
nls_iso8859_1 12617 1
nls_cp437 12751 1
vfat 17335 1
fat 55505 1 vfat
dm_raid45 88410 0
xor 21860 1 dm_raid45
btrfs 527341 0
zlib_deflate 26594 1 btrfs
libcrc32c 12543 1 btrfs
hid_logitech 17421 0
ff_memless 12945 1 hid_logitech
hid_microsoft 12745 0
usbhid 41704 1 hid_logitech
hid 77084 3 hid_logitech,hid_microsoft,usbhid
nouveau 621970 1
i915 450944 1
ttm 65184 1 nouveau
usb_storage 43946 1
drm_kms_helper 40745 2 nouveau,i915
uas 17676 0
firewire_ohci 31504 0
drm 180037 5 nouveau,ttm,i915,drm_kms_helper
e100 40108 0
floppy 60032 0
firewire_core 56138 1 firewire_ohci
i2c_algo_bit 13184 2 nouveau,i915
video 18951 2 nouveau,i915
crc_itu_t 12627 1 firewire_core

#12 rotor123

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Posted 20 December 2011 - 03:36 PM

The reason I suggested a USB boot was it is faster and you could copy files to it.

Is there any chance that the phone could have been infected?

I'm guessing that you tried the boot device menu F12 and chose the hard drive? with no success?

fixmbr and fixboot could in theory damage the windows completely that is why you get the warning.

Can you boot to the Diagnostic partition from the boot device menu? If so you could run the hard drive test to be sure it is OK

Have you run chkdsk /p or /r from the recovery console? Before doing that I would identify the drive maker and run the makers diagnostics to be sure the drive is OK.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#13 applesauce1234

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Posted 21 December 2011 - 12:55 AM

thanks

yeah, the USB mode is much faster.

hmm, i guess it's possible the phone could have been infected... it was fairly new, and as far as i knew, used responsibly.

when i selected 'hard drive' from the boot menu, the same problem occurred... constant rebooting.

i won't do FIXBOOT or FIXMBR, as it doesn't seem appropriate yet.

i will let you know about the diagnostic...

how would I 'identify the drive maker and run the makers diagnostics to be sure the drive is OK'? im not sure what you mean... and would i do that from Linux or from the recovery console?

thanks again!

#14 applesauce1234

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Posted 21 December 2011 - 01:23 AM

chkdsk /p & /r say: "the volume appears to contain one or more unrecoverable partitions"... could that just be the linux partition?

here's what the hard drive test said:

Primary IDE
Drive 0 WBC WB2500AAJB-00J3A0 - PASS
Drive 1 - no IDE device
Secondary IDE
Drive 0 - _NEW DVD... Diagnostics not supported.
Drive 1 - no IDE device

#15 rotor123

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Posted 21 December 2011 - 10:34 AM

down below where you chose the hard drive test should be an option to boot the diagnostic partition. That has a more thorough drive test as well as memory test, motherboard test, etc.

If the drive passes the Drive test from the Diagnostic partition then you do not need to run the drive makers test.
Model of the drive should show up in the Bios settings under drives.

BTW are you seeing any Blue screens with error codes before the restart?

I am also referring this case to a specialist just in case it is what I suspect.

Good Luck

Edited by rotor123, 21 December 2011 - 10:49 AM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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