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XP Home Security 2012 removed, still redirects and system fix (fake program) present


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#1 qtaqq

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Posted 17 December 2011 - 06:35 PM

The other day when I started the computer it said it restarted automatically after a windows update. Then after a minute after start up it said yahoo toolbar had been updated as well and I clicked OK. I then went to open firefox and it seemed as if I had no internet connection and then I restarted firefox since it was not opening anything, upon doing a search on google for the urban dictionary I was sent a redirect and then started to get fake warning saying my system was infected I closed out those windows with the upper right X, and then looked up the name of the fake program and was redirected a few more times. I followed the guide on this website and performed everything it said http://www.bleepingcomputer.com/virus-removal/remove-xp-home-security-2012,
I also followed this guide http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller, and ran tdss killer as stated, it didn't find anything.
I was going to post the intial findings of malware bytes and rkill but now cannot see the my computer or anything except recent program files.
Upon the first run of malware bytes it did remove XP home security 2012, but I was still getting redirects when using google search and yahoo. I ran malware bytes again and it didn't find anything the 2nd time, because I was still getting redirects I ran ad aware and it found some supposed trojans and removed those. After restarting I was still getting redirects and I seen on google how some people said spybot S&D fixed the problem, I ran spybot S&D and it removed some files it suspected as malware or trojans. Still getting redirects, so I installed zone alarm pro, I noticed IP's other than our router trying to access the computer so I blocked them, then zone alarm blocked an .exe from completing and since then I have been getting System Fix (I suspect is fake) and numerous popups that state my memory is faulty and it crashes firefox frequently. I cannot X out the windows and cannot start task manager to shut them down, and now with the start menu all I can see is the recent program files and that's it. I would post some of the details of the other logs but with no my computer I don't know any other way to access it right now.
This computer is running Windows XP, the only other thing I can remember is Ad-Aware and Spybot S&D was that they had found and removed suspected malware located in the system restore.

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#2 Broni

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Posted 17 December 2011 - 06:38 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 qtaqq

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Posted 17 December 2011 - 06:52 PM

Thanks for the very fast reply, I will post the results I get after each section since I can't access my computer right now. I will just put reply not complete until I finish running all above instructions and then edit the post until I'm finished with all instructions:


REPLY NOT COMPLETE



Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

ZoneAlarm Firewall
McAfee Security Scan Plus
ZoneAlarm Free
ZoneAlarm Toolbar
ZoneAlarm Security Toolbar
ZoneAlarm Security
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
MVPS Hosts File
Malwarebytes' Anti-Malware
Java™ 6 Update 25
Out of date Java installed!
Adobe Flash Player ( 10.3.183.5) Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
America Online 9.0d aoltray.exe
CheckPoint ZoneAlarm vsmon.exe
CheckPoint ZoneAlarm zatray.exe
``````````End of Log````````````


I downloaded and attempted to run minitoolbox as instructed above, it has been running for 20 minutes now and is stuck on Getting IPconfig, I also received I think a legit message from windows saying netsh.exe entry point not found (in the details, some became obscured by numerous pop ups) ...point MigrateWinsockConfiguration could not be located in the dynamic link library MSWSOCK.dll .

Edited by qtaqq, 17 December 2011 - 07:14 PM.


#4 qtaqq

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Posted 17 December 2011 - 07:42 PM

For some reason I cannot edit or add a reply with the minitoolbox results, I get this error in firefox:

The connection was reset

The connection to the server was reset while the page was loading.


Here is the malware bytes log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8390

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

12/17/2011 6:48:35 PM
mbam-log-2011-12-17 (18-48-35).txt

Scan type: Quick scan
Objects scanned: 214332
Time elapsed: 13 minute(s), 8 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
d:\documents and settings\all users\application data\mgijpkilepl.exe (Rogue.FakeHDD) -> 272 -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mGiJpKILEPL.exe (Rogue.FakeHDD) -> Value: mGiJpKILEPL.exe -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop (PUM.Hidden.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
d:\documents and settings\all users\application data\mgijpkilepl.exe (Rogue.FakeHDD) -> Quarantined and deleted successfully.
d:\documents and settings\tyler\local settings\Temp\4puv7he8mmfj1i.exe.tmp (Rogue.FakeHDD) -> Quarantined and deleted successfully.
d:\WINDOWS\Temp\opre0.7547281687502164.exe (Exploit.Drop.6) -> Quarantined and deleted successfully.

Edited by qtaqq, 17 December 2011 - 07:49 PM.


#5 Broni

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Posted 17 December 2011 - 08:35 PM

You have more serious issues there....

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#6 qtaqq

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Posted 17 December 2011 - 09:32 PM

Im currently running gmer, do you still want me to post that log? Right now I'm using our laptop to reply since it is virus free.

#7 Broni

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Posted 17 December 2011 - 09:38 PM

They may ask you for GMER log in malware removal forum so finish the scan and then create new topic.

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#8 qtaqq

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Posted 17 December 2011 - 09:42 PM

Ok, thanks again for the very fast reply, sorry I had so many edits and replies, but whatever is on the machine did not let me open files for view the normal way. At least after restart I can see my documents folder on the start menu and the sytem fix popups have stopped. Thanks for your help up to this point.

#9 Broni

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Posted 17 December 2011 - 09:44 PM

No problem. Create new topic in malware removal forum and post all your issues there.

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#10 Elise

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Posted 20 December 2011 - 06:48 AM

Since you have an open Malware Removal topic here, I am closing this one to avoid confusion.

regards, Elise


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