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Malwarebytes Aftermath


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5 replies to this topic

#1 bmwilla

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Posted 17 December 2011 - 12:29 PM

I have used rKill and then Malwarebytes a few time to remove infections from my computer. However this time when the computer rebooted my system is in an older form of windows and tho I can start my programs by searching for them I cant find them in the start window. Also my computer wont let me download anything from the internet. I recieved documents from my director in an email but I says it can't download them. What is wrong? How do I fix this? Please and Thank You.

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#2 bmwilla

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Posted 19 December 2011 - 10:20 AM

Hi me again,
Let me ellaborate on my problem some more. About a week ago computer started to act very funny. Programs would load and shut down on there own and finaly my computer seemed to have reverted back to a much older version of windows then a program called Windows Protection 7 kept telling me my computer was at risk and that I should scan. Realizing I had a virus or something like that I ran rKill which the virus kept blocking untill I tricked it by restarting the computer then running rKill the moment my desktop came available and before Windows Protection 7 could start. After rkill finished I ran Malwarebytes. It found a ton of infections so I used it to clean out my computer. After the system restart at the end of Malwarebytes my computer has even more issues. It is still in that old version of windows. Now my web pages/searches/direct URL's are being redirected almost every time. My start menu is blank but if I type, for example, Microsoft Word into the search engin then that opption becomes available. Fianly my computer won't download anything. None of the files, pictures, or any data at all that I recive in my emails will load. A small yellow bar pops up at the bottom of my screen and says "file name" couldn't be downloaded. then it offers me the opptions Retry, Cancel and View Download. I tried downloading an trio of auditon videos from a website and it did/said the same thing. Does anyone know what is going on, Help! Thank you Brandon

#3 HelpBot

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Posted 23 December 2011 - 12:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/433002 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 bmwilla

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Posted 24 December 2011 - 07:54 AM

I have attempted to run a DDS and a GMER log but when I try my system simply says DDS couldnít be downloaded. Iím not sure what I should do from here.

Also a window is now popping up on the screen it says: TCP/IP Command has stopped working
Windows can check online for a solution to the problem.
- Check online for solution (recommended)
- Close

When I select "check online" a loading bar appears for a second then the whole window disappears. And if I select close or just x off of it, then it will go away but it reappears within ten min.

#5 nasdaq

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Posted 26 December 2011 - 11:08 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

I suggest you used a clean computer and download these tool to a CD.
Then copy the files to the desktop of the problem computer and run them.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Please post the logs for my review.

p.s.
please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
I need this to suggest my next line of action.

#6 nasdaq

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Posted 01 January 2012 - 10:08 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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