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I have some major problems


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9 replies to this topic

#1 cyborger

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Posted 17 December 2011 - 12:04 PM

OS: Vista

Browser: Firefox

A few days ago I kept getting these messages telling me that I was infected with something called "Trojan-BNK.Win.32.Keylogger.gen" so I used Malwarebytes and thought the problem was solved because I was no longer receiving those messages. However I was left with a bunch of problems such as;

- Computer freezing. It took me far too long to get to this point because it keeps freezing.

- Computer restarting. It doesn't matter what I'm doing it'll restart at random on it's own. Sometimes back to back restarts.

- Redirects. Whether it's google, yahoo or ask I get redirected links. Sometimes even when I put the url directly into the address bar it'll still redirect.

- New tab/random links. Sometimes a new tab will appear with a random link.

- New browser window. Sometimes a new window will appear with a bunch of tabs open to random pages. I never try to see where they go I just quickly close them all.

- Firefox was reset. I'm not sure how to explain this one. It's Firefox but it looks like a newly installed version. The home page is "Mozilla Firefox Start Page" and it's no long my default browser and asks me if I want to make it my default everytime I open Firefox. My add-ons and extensions are still the same though.

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#2 Broni

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Posted 17 December 2011 - 03:32 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 cyborger

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Posted 18 December 2011 - 01:53 PM

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 29
Java™ SE Runtime Environment 6 Update 1
Adobe Flash Player 11.1.102.55
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#4 cyborger

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Posted 18 December 2011 - 02:05 PM

Every time I try to post the results of the MiniToolBox I keep going to a page saying the connection was reset.

Posted Image

#5 cyborger

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Posted 18 December 2011 - 02:29 PM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8393

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

12/18/2011 2:29:30 PM
mbam-log-2011-12-18 (14-29-30).txt

Scan type: Quick scan
Objects scanned: 193328
Time elapsed: 16 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\5689 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\temp\5689.sys (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Windows\temp\_ex-08.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Windows\temp\_ex-68.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Windows\temp\_ex-89.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Windows\temp\xddhky\setup.exe (Trojan.Email) -> Quarantined and deleted successfully.

#6 Broni

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Posted 18 December 2011 - 02:41 PM

UploadMiniToolbox log here: http://www.filedropper.com/
Post download link (copy URL: link):
Posted Image

I still need GMER log.

My Website

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#7 cyborger

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Posted 18 December 2011 - 03:37 PM

http://www.filedropper.com/toolbox_1

Can I do the GMER log the same way or would you prefer I post it in replies?

Edited by cyborger, 18 December 2011 - 03:39 PM.


#8 Broni

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Posted 18 December 2011 - 05:12 PM

If you can paste GMER here do so.

MiniToolBox by Farbar
Ran by User (administrator) on 18-12-2011 at 13:55:04
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
The following helper DLL cannot be loaded: WSHELPER.DLL.
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hr.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-1B-B9-77-EE-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5982:c1e4:a0a9:ab71%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 18, 2011 1:24:06 PM
Lease Expires . . . . . . . . . . : Monday, December 19, 2011 1:24:06 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201333689
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-E3-98-50-00-1B-B9-70-54-7E
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.hr.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [74.125.227.18] with 32 bytes of data:

Reply from 74.125.227.18: bytes=32 time=60ms TTL=50

Reply from 74.125.227.18: bytes=32 time=59ms TTL=50



Ping statistics for 74.125.227.18:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 59ms, Maximum = 60ms, Average = 59ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=55ms TTL=53

Reply from 209.191.122.70: bytes=32 time=65ms TTL=53



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 55ms, Maximum = 65ms, Average = 60ms



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
8 ...00 1b b9 77 ee 01 ...... Realtek RTL8139/810x Family Fast Ethernet NIC
1 ........................... Software Loopback Interface 1
9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
13 ...00 00 00 00 00 00 00 e0 isatap.hr.cox.net
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.103 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.103 276
192.168.1.103 255.255.255.255 On-link 192.168.1.103 276
192.168.1.255 255.255.255.255 On-link 192.168.1.103 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.103 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.103 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
8 276 fe80::/64 On-link
8 276 fe80::5982:c1e4:a0a9:ab71/128
On-link
1 306 ff00::/8 On-link
8 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2011 01:57:16 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0xefc, application start time 0xnslookup.exe0.

Error: (12/18/2011 01:56:08 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0xa4c, application start time 0xnslookup.exe0.

Error: (12/18/2011 01:55:57 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0x36c, application start time 0xnslookup.exe0.

Error: (12/18/2011 11:57:00 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crtThis network connection does not exist.

Error: (12/18/2011 11:57:00 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt12017 (0x2ef1)

Error: (12/17/2011 00:06:07 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 6.0.6001.18000, time stamp 0x47919130, faulting module SHLWAPI.dll, version 6.0.6002.18393, time stamp 0x4d39b5cc, exception code 0xc0000005, fault offset 0x0001e7bf,
process id 0x116c, application start time 0xping.exe0.

Error: (12/17/2011 11:33:19 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\Q8TZ0REE.DEFAULT\CACHE\7\DD> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/17/2011 11:33:19 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\Q8TZ0REE.DEFAULT\CACHE\7\DD> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/17/2011 11:33:19 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\Q8TZ0REE.DEFAULT\CACHE\6\07> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/17/2011 11:33:19 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\Q8TZ0REE.DEFAULT\CACHE\6\07> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (12/18/2011 01:25:46 PM) (Source: Service Control Manager) (User: )
Description: Internet Connection Sharing (ICS)BFE

Error: (12/18/2011 01:25:46 PM) (Source: Service Control Manager) (User: )
Description: SBSD Security Center Servicewscsvc

Error: (12/18/2011 01:25:46 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (12/18/2011 01:25:46 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (12/18/2011 01:25:46 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (12/18/2011 01:15:27 PM) (Source: Service Control Manager) (User: )
Description: Internet Connection Sharing (ICS)BFE

Error: (12/18/2011 01:15:27 PM) (Source: Service Control Manager) (User: )
Description: SBSD Security Center Servicewscsvc

Error: (12/18/2011 01:15:27 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (12/18/2011 01:15:27 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (12/18/2011 01:15:27 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 8.1.1 (Version: 8.1.1)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 3.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Bejeweled 2 Deluxe (Version: WT021906)
Blackhawk Striker 2 (Version: WT021907)
Blasterball 3 (Version: WT021908)
Bonjour (Version: 2.0.1.2)
Canon MP Navigator EX 1.2
Canon MP190 series MP Drivers
Canon MP190 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities Solution Menu
Digital Media Reader (Version: 2.01.03.01)
Diner Dash - Flo on the Go (Version: WT021909)
Drivers Install For Linksys Easylink Advisor (Version: 2.0.9)
eMachines Connect (Version: 1.1.0)
eMachines Recovery Center Installer (Version: 1.01.025)
Family Feud 2 (Version: WT021910)
FATE (Version: WT021681)
FLV Player 2.0 (build 25) (Version: 2.0 (build 25))
Google Chrome (Version: 15.0.874.121)
Google Update Helper (Version: 1.3.21.79)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 9.1.1.12)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Lexmark 640 Series
Linksys EasyLink Advisor 1.6 (0044)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Penguins! (Version: WT021912)
Polar Bowler (Version: WT021913)
Polar Golfer (Version: WT021914)
Power2Go 5.0
QuickTime (Version: 7.66.71.0)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.0.1108)
Update Installer for WildTangent Games App
WildTangent Games App (eMachines Games) (Version: 4.0.5.31)
Windows Live installer (Version: 12.0.1471.1025)
Windows Live Messenger (Version: 8.5.1302.1018)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Yahoo! Detect
Yahoo! Messenger
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 1014.83 MB
Available physical RAM: 295.77 MB
Total Pagefile: 2287.98 MB
Available Pagefile: 1503.34 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.21 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:223.44 GB) (Free:166.86 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.45 GB) (Free:4.41 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator Guest User


**** End of log ****

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#9 Broni

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Posted 18 December 2011 - 05:13 PM

Actually I can see there are more serious issues there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 cyborger

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Posted 19 December 2011 - 11:46 AM

Done and done. I have started a new topic here ---> http://www.bleepingcomputer.com/forums/topic433360.html#entry2515786




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