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getting error ntkrnlpa.exe is in use


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#1 BellaOxmyx

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Posted 17 December 2011 - 10:55 AM

Hi There!

Here's what happened. I had a couple of viruses on my computer that shut everything down. I had no other choice but to use Recovery CD's last week to get my computer working again. The only problem was that I'd get the blue screen on start up where it would check the C: drive and then at the bottom it would say "Cannot Write Boot Sector". I don't know if that's important or not. The other thing I noticed that was happening was that I kept getting redirected to other sites from Google searches right before my computer died.

I had no virus protection installed (no coin). I stupidly fell for another virus program called FixIt that pretended to scan my computer, tell me there were problems and then ask for credit card information. I couldn't get it off my screen. It moved or changed everything. I was able to open my browser and use McAfee's stinger program that reported it was a trojan and removed it.

However, my cd-rom drive ceased to work and some of my programs have been moved. That is, they don't show up in the Start--Programs tab--it displays the name but says 'empty'. They even deleted the calculator from the Accessories menu.

So, I thought I would perform a diagnostic on Microsoft Fix site but it said I needed to install Service Pack 3. When I tried to install Service Pack 3, it would extract the files and then I would get the error message: "The file c:\windows\system32\ntkrnlpa.exe is open or in use by another application." I tried everything that the Microsoft site suggested. I tried a manual install. I tried uninstalling IE8. I don't have virus protection enabled. I tried running a Malwarebyte scan and it didn't find anything. A spyware scan through McAfee said there was something called "keyhook" it didn't recognize. I can see it, it's in my Windows/system32 directory.

I tried the fix where you click start, run, type msconfig then cleared the Process System.ini file. Cleared the Process WIN.INI file. Cleared the Load Startup items. Clicked the Hide All Microsoft Services" checkbox. Clicked Disable All. Restarted. Clicked "Don't show this message or launch the system configuration utility when windows start" box and it didn't work.

I tried to defrag and am told that the drive C: is corrupted. I tried to doubleclick the drive C: and troubleshoot and during Phase 2 a blue screen comes up telling me that it had to stop in order to save my computer.

When I searched for the ntkrnlpa.exe message it brought me here. I dowloaded ComboFix and read all of the instructions and then ran the program. I didn't see the part where it said not to run it unless I was told to. Sorry! Anyway, I have a log if that helps. Any help or advice or insight would be greatly appreciated. My computer seems to run okay except for the "Cannot Write Boot Sector" thing and the fact that I still can't install Service Pack 3 and I keep getting redirected in Google searches unless I copy and past the url into the address bar manually. And my cd-rom drive will only play music. It can't read ordinary text files and can't upload programs or play videos.

My operating system is Windows XP and my computer is a little old. I need it to keep going for a bit longer. Here's the log I got from ComboFix:

ComboFix 11-12-16.03 - Julie 12/16/2011 21:57:00.1.1 - FAT32x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.958.257 [GMT -4:00]
Running from: c:\documents and settings\Julie\Desktop\ComboFix.exe
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Julie\Application Data\Microsoft\Internet Explorer\Quick Launch\System Fix.lnk
c:\windows\alcrmv.exe
c:\windows\EventSystem.log
c:\windows\system32\autorun.ini
c:\windows\Uninstall.ini
.
.
((((((((((((((((((((((((( Files Created from 2011-11-17 to 2011-12-17 )))))))))))))))))))))))))))))))
.
.
2011-12-17 01:03 . 2011-12-17 01:03 -------- d-----w- c:\windows\LastGood
2011-12-17 01:00 . 2011-12-17 01:00 -------- d-----w- C:\FOUND.011
2011-12-17 00:43 . 2011-12-17 00:43 -------- d-----w- c:\windows\SxsCaPendDel
2011-12-16 23:01 . 2011-12-16 23:01 -------- d-----w- c:\program files\ACW
2011-12-16 04:02 . 2011-12-16 04:02 -------- d-----w- c:\documents and settings\All Users\Application Data\SmartPCScan
2011-12-16 00:48 . 2004-08-04 04:56 116224 ----a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2011-12-16 00:46 . 2001-08-17 17:28 771581 ----a-w- c:\windows\system32\dllcache\winacisa.sys
2011-12-16 00:45 . 2001-08-17 17:28 64605 ----a-w- c:\windows\system32\dllcache\vvoice.sys
2011-12-16 00:44 . 2001-08-17 17:28 794654 ----a-w- c:\windows\system32\dllcache\usr1801.sys
2011-12-16 00:43 . 2001-08-17 17:48 11520 ----a-w- c:\windows\system32\dllcache\twotrack.sys
2011-12-16 00:42 . 2001-08-17 16:14 123995 ----a-w- c:\windows\system32\dllcache\tjisdn.sys
2011-12-16 00:41 . 2001-08-18 02:36 10240 ----a-w- c:\windows\system32\dllcache\swpidflt.dll
2011-12-16 00:40 . 2004-08-04 09:00 19072 ----a-w- c:\windows\system32\dllcache\sparrow.sys
2011-12-16 00:39 . 2001-08-18 02:36 33792 ----a-w- c:\windows\system32\dllcache\smb0w.dll
2011-12-16 00:38 . 2001-07-21 18:29 161568 ----a-w- c:\windows\system32\dllcache\sgsmusb.sys
2011-12-16 00:37 . 2001-08-18 02:36 495616 ----a-w- c:\windows\system32\dllcache\sblfx.dll
2011-12-16 00:36 . 2001-08-18 02:36 26624 ----a-w- c:\windows\system32\dllcache\rw450ext.dll
2011-12-16 00:35 . 2001-08-17 17:53 3328 ----a-w- c:\windows\system32\dllcache\qv2kux.sys
2011-12-16 00:34 . 2001-08-17 18:04 173696 ----a-w- c:\windows\system32\dllcache\philcam2.sys
2011-12-16 00:33 . 2001-08-18 02:36 20480 ----a-w- c:\windows\system32\dllcache\ovcomc.dll
2011-12-16 00:32 . 2001-08-17 17:47 9344 ----a-w- c:\windows\system32\dllcache\ntapm.sys
2011-12-16 00:31 . 2001-08-17 18:56 35392 ----a-w- c:\windows\system32\dllcache\n9i128.dll
2011-12-16 00:30 . 2001-08-17 18:02 35200 ----a-w- c:\windows\system32\dllcache\msgame.sys
2011-12-16 00:29 . 2001-08-18 02:36 58368 ----a-w- c:\windows\system32\dllcache\m3091dc.dll
2011-12-16 00:28 . 2001-08-18 02:36 45568 ----a-w- c:\windows\system32\dllcache\kdsui.dll
2011-12-16 00:27 . 2001-08-17 18:06 100992 ----a-w- c:\windows\system32\dllcache\icam5usb.sys
2011-12-16 00:26 . 2001-08-17 17:28 50751 ----a-w- c:\windows\system32\dllcache\hsf_tone.sys
2011-12-16 00:25 . 2001-08-18 02:36 93696 ----a-w- c:\windows\system32\dllcache\hpgt42.dll
2011-12-16 00:24 . 2001-08-18 02:36 92160 ----a-w- c:\windows\system32\dllcache\fuusd.dll
2011-12-16 00:23 . 2001-08-17 17:28 347550 ----a-w- c:\windows\system32\dllcache\es56tpi.sys
2011-12-16 00:22 . 2001-08-17 16:10 44103 ----a-w- c:\windows\system32\dllcache\el515.sys
2011-12-16 00:21 . 2001-08-17 16:11 24649 ----a-w- c:\windows\system32\dllcache\dfe650d.sys
2011-12-16 00:20 . 2001-08-17 18:56 170880 ----a-w- c:\windows\system32\dllcache\cl546x.dll
2011-12-16 00:19 . 2001-08-17 18:56 342336 ----a-w- c:\windows\system32\dllcache\banshee.dll
2011-12-16 00:18 . 2004-08-04 04:56 3615 ----a-w- c:\windows\system32\dllcache\adv05nt5.dll
2011-12-15 23:01 . 2011-12-15 23:01 -------- d-----w- c:\windows\system32\URTTemp
2011-12-15 21:49 . 2011-12-15 21:49 -------- d-----w- c:\windows\system32\autorun
2011-12-13 23:04 . 2002-12-20 18:02 1077336 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2011-12-13 23:04 . 2000-05-22 05:00 244416 ----a-w- c:\windows\system32\Msflxgrd.ocx
2011-12-13 23:04 . 2000-05-22 05:00 203976 ----a-w- c:\windows\system32\RICHTX32.OCX
2011-12-13 23:04 . 1999-05-07 05:00 140288 ----a-w- c:\windows\system32\comdlg32.ocx
2011-12-13 23:04 . 1998-06-24 04:00 209192 ----a-w- c:\windows\system32\TABCTL32.OCX
2011-12-13 20:55 . 2011-12-16 02:22 14664 ----a-w- c:\windows\stinger.sys
2011-12-08 23:38 . 2011-12-08 23:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-12-08 23:38 . 2011-12-08 23:38 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-08 23:20 . 2011-12-08 23:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-12-08 18:39 . 2011-12-08 18:39 -------- d-----w- c:\windows\ie8updates
2011-12-08 16:18 . 2011-12-08 16:18 -------- d-----w- c:\program files\GIMP-2.0
2011-12-08 12:57 . 2010-05-06 10:41 599040 ------w- c:\windows\system32\dllcache\msfeeds.dll
2011-12-08 12:57 . 2010-05-06 10:41 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2011-12-08 12:57 . 2010-05-06 10:41 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2011-12-08 12:57 . 2010-05-06 10:41 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2011-12-08 12:57 . 2010-05-06 10:41 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2011-12-08 12:57 . 2010-05-06 10:41 1985536 ------w- c:\windows\system32\dllcache\iertutil.dll
2011-12-08 12:57 . 2010-05-06 10:41 11076096 ------w- c:\windows\system32\dllcache\ieframe.dll
2011-12-07 23:44 . 2011-12-07 23:44 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2011-12-07 23:16 . 2011-12-07 23:16 -------- d-----w- c:\windows\ServicePackFiles
2011-12-07 22:06 . 2011-12-07 22:06 -------- d--h--w- c:\windows\msdownld.tmp
2011-12-07 22:04 . 2004-08-04 09:00 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-12-07 22:04 . 2004-08-04 09:00 68608 ----a-w- c:\windows\system32\plugin.ocx
2011-12-07 19:03 . 2008-06-13 13:10 272128 ----a-w- c:\windows\system32\dllcache\bthport.sys
2011-12-07 19:03 . 2008-06-13 13:10 272128 ------w- c:\windows\system32\drivers\bthport.sys
2011-12-07 18:46 . 2011-12-07 18:46 -------- d--h--w- c:\windows\$hf_mig$
2011-12-07 18:46 . 2009-01-07 22:21 26144 ----a-w- c:\windows\system32\spupdsvc.exe
2011-12-07 18:46 . 2011-12-07 18:46 -------- d-----w- c:\program files\MSXML 4.0
2011-12-07 18:19 . 2011-12-07 18:19 -------- d-----w- c:\windows\Corel
2011-12-07 18:18 . 2011-12-07 18:18 -------- d-----w- c:\windows\system32\Color
2011-12-07 18:18 . 2011-12-07 18:18 -------- d-----w- c:\program files\Corel
2011-12-07 17:40 . 2011-12-07 17:40 -------- d-----w- c:\windows\system32\CatRoot_bak
2011-12-07 17:12 . 2011-12-07 17:12 -------- d-----w- c:\program files\Launch Manager
2011-12-07 17:12 . 2005-03-23 14:01 245760 ----a-w- c:\windows\system32\Check.exe
2011-12-07 17:12 . 2011-12-07 17:12 -------- d-----w- c:\program files\acer
2011-12-07 17:11 . 2004-12-10 15:49 147456 ----a-w- c:\windows\UNINST32.EXE
2011-12-07 17:11 . 2004-12-08 18:10 16896 ----a-w- c:\windows\system32\drivers\DKbFltr.SYS
2011-12-07 17:11 . 2002-12-19 19:58 49152 ----a-w- c:\windows\system32\QtBtLib.dll
2011-12-07 17:09 . 2011-12-07 17:09 -------- d-----w- c:\program files\SiS VGA Utilities V3.65f
2011-12-07 17:08 . 2005-02-25 23:34 28672 ----a-w- c:\windows\system32\SiSPInst.dll
2011-12-07 17:08 . 2011-12-07 17:08 -------- d-----w- c:\documents and settings\Julie
2011-12-07 15:59 . 2011-12-07 15:59 -------- d-----w- c:\program files\Common Files\Adobe
2011-12-07 15:44 . 2011-12-07 15:44 -------- d-----w- c:\documents and settings\NetworkService\Application Data\Symantec
2011-12-07 15:27 . 2011-12-07 15:27 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec
2011-12-07 14:37 . 2011-12-08 23:29 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-07 17:10 . 2005-03-07 16:14 6144 ----a-w- c:\windows\system32\drivers\NTIDrvr.sys
2011-12-07 12:55 . 1980-01-01 04:00 529 ----a-w- c:\windows\CLEANUP.CMD
2011-12-07 12:54 . 1980-01-01 04:00 634 ----a-w- c:\windows\HOTFIX.BAT
2011-11-21 04:04 . 2011-12-07 14:16 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LaunchApp"="Alaunch" [X]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-10-08 98394]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-10-08 688218]
"SoundMan"="SOUNDMAN.EXE" [2005-02-23 77824]
"SiSPower"="SiSPower.dll" [2005-02-25 49152]
"SiS Windows KeyHook"="c:\windows\system32\keyhook.exe" [2005-03-04 32768]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PCMService"="c:\program files\Arcade\PCMService.exe" [2005-03-09 49152]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"LManager"="c:\program files\Launch Manager\QtZgAcer.EXE" [2005-03-28 315392]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"eRecoveryService"="c:\windows\System32\Check.exe" [2005-03-23 245760]
"AGRSMMSG"="AGRSMMSG.exe" [2004-10-07 88363]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-06-06 937920]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Utility Tray.lnk - c:\windows\system32\sistray.exe [2005-3-7 331776]
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"MBAMService"=2 (0x2)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
.
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
uInternet Connection Wizard,ShellNext = hxxp://global.acer.com/
TCP: DhcpNameServer = 24.222.0.94 24.222.0.95
FF - ProfilePath - c:\documents and settings\Julie\Application Data\Mozilla\Firefox\Profiles\mxbuo2bw.default\
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-12-16 22:25
Windows 5.1.2600 Service Pack 2 FAT NTAPI
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
Completion time: 2011-12-16 22:40:52
ComboFix-quarantined-files.txt 2011-12-17 02:40
.
Pre-Run: 37,889,540,096 bytes free
Post-Run: 38,453,968,896 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
.
- - End Of File - - C9ED86ED555FC2A4B7BFF9D6034A0611

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#2 BellaOxmyx

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Posted 18 December 2011 - 11:57 AM

Just wanted to update what's been happening. I was able to finally get Service Pack 3 installed. I downloaded Process Explorer from the Microsoft Site and searched for the ntkrnlpa.exe file and turned it off. Service Pack 3 loaded up but I'm still having problems. Tried to use Microsoft's FixIt Program, but it told me that I needed to download .NET and I've done that twice but it doesn't seem to see it and it isn't working.

I also downloaded SuperAntiSpyware and it took care of alot of junk for me...but am still having problems with my Startup and am still getting the error "Cannot Write Boot Sector". Also, there seems to be a huge amount of cross-linked files on start-up and many seem to be temporary internet files from IE.5--not sure what's going on there but have tried to delete temporary internet files. Some seem to also be .NET files.

Thanks for listening!

#3 BellaOxmyx

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Posted 19 December 2011 - 03:06 PM

I think I solved my problem. I downloaded TDSSKiller from Kaspersky and that solved all of my Startup Problems. I had that nasty Google Redirect Virus on there and it was messing everything up. TDSSKiller got rid of it. My Computer works fine. Google works fine.

I ran SuperAntispyware and found a trojan on there along with some other stuff and go rid of it.

I see that I had 75 views on this post and I'd like to thank everyone who took an interest in my problem. You guys are great. I'm looking forward to keeping my account alive and learning new things as I read through some of the forums. Thank you so much for any time you may have spent on my behalf and its just wonderful to think that there's people out there who are willing to try to help with computer viruses and spyware etc. I am very grateful for any time you guy and gals may have spent on my behalf.

Thanks so much!

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#5 HelpBot

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