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FireFox - searches redirected after Vista 2012 Security virus removed


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7 replies to this topic

#1 Dakota36

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Posted 17 December 2011 - 09:05 AM

I was recently infected with the Vista 2012 Security Virus. I followed all the instructions from one of your forums and removed the virus. I can now access my e-mail and the internet but am now being redirected to random sites. Since the virus, I also keep getting a pop up message for Adobe Flash Player 11.1 Installer every few minutes. I am not sure if this is fake but I never got that popup until I had the Vista virus. I am not very computer savey and really need help. Thank you.

Edited by hamluis, 17 December 2011 - 10:50 AM.
Moved from Vista to Am I Infected.


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#2 Broni

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Posted 17 December 2011 - 11:55 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 Dakota36

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Posted 18 December 2011 - 09:28 AM

Here are the results from the Security Check 12/19/11. Thanks

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 13
Java™ 6 Update 2
Out of date Java installed!
Adobe Flash Player 11.1.102.55
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#4 Dakota36

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Posted 18 December 2011 - 09:42 AM

When I first tried to download Mini tool box I kept getting the following errors :

NSLOOKUP.EXE - ORDINAL NOT FOUND
The ordinal 1108 could not be located in dynamic link library WSOCK32.dll.

NSLOOKUP has been stopped

I just kept xing out and then it finally downloaded.



MiniToolBox by Farbar
Ran by SHARON (administrator) on 18-12-2011 at 09:31:10
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 1
Hosts file not detected in the default directory
========================= IP Configuration: ================================

Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : SHARON-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-70-9B-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::34c3:db24:37f7:60c7%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.6.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 17, 2011 8:16:14 AM
Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:16:13 AM
Default Gateway . . . . . . . . . : 192.168.6.1
DHCP Server . . . . . . . . . . . : 192.168.6.1
DHCPv6 IAID . . . . . . . . . . . : 184557370
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-85-F6-66-00-1E-EC-22-68-0B
DNS Servers . . . . . . . . . . . : 192.168.6.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-1E-EC-22-68-0B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{11E0FDEF-086B-47EC-BA8B-CDE63273FF4A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [74.125.113.147] with 32 bytes of data:

Reply from 74.125.113.147: bytes=32 time=28ms TTL=52

Reply from 74.125.113.147: bytes=32 time=28ms TTL=52



Ping statistics for 74.125.113.147:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 28ms, Maximum = 28ms, Average = 28ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=63ms TTL=45

Reply from 209.191.122.70: bytes=32 time=61ms TTL=45



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 61ms, Maximum = 63ms, Average = 62ms



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11 ...00 1f 3a 70 9b 32 ...... Atheros AR5007 802.11b/g WiFi Adapter
10 ...00 1e ec 22 68 0b ...... Realtek RTL8139/810x Family Fast Ethernet NIC
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.Belkin
16 ...00 00 00 00 00 00 00 e0 isatap.Belkin
12 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
15 ...00 00 00 00 00 00 00 e0 isatap.{11E0FDEF-086B-47EC-BA8B-CDE63273FF4A}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.6.1 192.168.6.5 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.6.0 255.255.255.0 On-link 192.168.6.5 281
192.168.6.5 255.255.255.255 On-link 192.168.6.5 281
192.168.6.255 255.255.255.255 On-link 192.168.6.5 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.6.5 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.6.5 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::34c3:db24:37f7:60c7/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()
Catalog9 25 mswsock.dll [File Not found] ()
Catalog9 26 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2011 09:34:15 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0x758, application start time 0xnslookup.exe0.

Error: (12/18/2011 09:34:06 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0x8f4, application start time 0xnslookup.exe0.

Error: (12/18/2011 09:33:38 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0xe30, application start time 0xnslookup.exe0.

Error: (12/18/2011 08:56:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 85175673

Error: (12/18/2011 08:56:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 85175673

Error: (12/18/2011 08:56:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/18/2011 03:17:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64853656

Error: (12/18/2011 03:17:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64853656

Error: (12/18/2011 03:17:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/18/2011 03:17:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64837900


System errors:
=============
Error: (12/18/2011 03:16:59 AM) (Source: Service Control Manager) (User: )
Description: 30000Netman

Error: (12/17/2011 08:17:14 AM) (Source: Service Control Manager) (User: )
Description: Internet Connection Sharing (ICS)BFE

Error: (12/17/2011 08:17:14 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (12/17/2011 08:17:14 AM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (12/17/2011 08:17:14 AM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (12/17/2011 08:12:08 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.

Error: (12/17/2011 08:15:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:04:58 AM on 12/17/2011 was unexpected.

Error: (12/17/2011 08:09:30 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (12/16/2011 10:21:21 AM) (Source: Service Control Manager) (User: )
Description: Internet Connection Sharing (ICS)BFE

Error: (12/16/2011 10:21:21 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE


Microsoft Office Sessions:
=========================
Error: (11/01/2009 02:56:01 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 251007 seconds with 600 seconds of active time. This session ended with a crash.

Error: (09/29/2009 06:54:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 110691 seconds with 780 seconds of active time. This session ended with a crash.

Error: (09/06/2009 11:36:25 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 438729 seconds with 840 seconds of active time. This session ended with a crash.

Error: (07/07/2009 07:49:40 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 92045 seconds with 720 seconds of active time. This session ended with a crash.

Error: (06/25/2009 00:36:58 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 183281 seconds with 3060 seconds of active time. This session ended with a crash.

Error: (06/14/2009 09:40:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 272409 seconds with 3660 seconds of active time. This session ended with a crash.

Error: (05/29/2009 02:50:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 100984 seconds with 5400 seconds of active time. This session ended with a crash.

Error: (05/21/2009 11:21:27 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8357 seconds with 1320 seconds of active time. This session ended with a crash.

Error: (05/21/2009 08:27:25 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8413 seconds with 60 seconds of active time. This session ended with a crash.

Error: (05/20/2009 07:10:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 3.1.1)
6500_E709_BasicWeb (Version: 50.0.165.000)
6500_E709_Help_BasicWeb (Version: 1.00.0000)
Acoustica Effects Pack (Version: 1.0)
Acoustica Mixcraft
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Shockwave Player (Version: 10.2.0.023)
AIM 6
AIM Toolbar
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.11.3.0)
ASPCA Tri Reminder by We-Care.com v4.0.7.5 (Version: 4.0.7.5)
Atheros Driver Installation Program (Version: 7.1)
Audacity 1.2.6
BearShare (Version: 10.0.0.112380)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware_Ini (Version: 1.00.0000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HD Audio (Version: 4.31.2.0)
CyberLink YouCam (Version: 1.0.1005)
Download Updater (AOL LLC)
DVD Suite (Version: 5.5.1030)
EA Link (Version: 3.1.1.4)
FrostWire 4.21.8 (Version: 4.21.8.0)
GIMP (Version: 2.6.11)
Google Earth (Version: 4.3.7284.3916)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check (Version: 1.1.11.0)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5)
HP Active Support Library (Version: 2.3.0.2)
HP Customer Experience Enhancements (Version: 5.4.0.2430)
HP Doc Viewer (Version: 1.02.0001)
HP DVD Play 3.6
HP Easy Setup - Frontend (Version: 5.4.0.2430)
HP Help and Support (Version: 1.5.1)
HP Officejet 6500 E709 Series (Version: 12.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.40 B2 (Version: 6.40 B2)
HP Smart Web Printing (Version: 3.0.17.0)
HP Total Care Advisor (Version: 1.4.19.2433)
HP Update (Version: 4.000.009.002)
HP User Guides 0093 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 H3)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Intel® TV Wizard
iTunes (Version: 10.2.0.34)
Java™ 6 Update 13 (Version: 6.0.130)
Java™ 6 Update 2 (Version: 1.6.0.20)
K-Lite Codec Pack 5.1.0 (Full) (Version: 5.1.0)
LabelPrint (Version: 2.20.2230)
LAME v3.98.2 for Audacity
LightScribe System Software 1.10.13.1 (Version: 1.10.13.1)
LimeWire 5.5.13 (Version: 5.5.13)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MediaBar (Version: 3.0.0.112129)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox (3.5.1) (Version: 3.5.1 (en-US))
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Player V1.23.2 (Version: 1.23.2)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: 1.0.0.52)
NetWaiting (Version: 2.5.48)
Network (Version: 120.0.194.000)
Nitro PDF Express (Version: 2.0.1.8)
Nitro PDF Professional (Version: 6.0.0.29)
Notation Musician 2.5.2 (Trial Version) (Version: 2.5.2)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Power_Karaoke Toolbar (Version: )
Power2Go (Version: 5.6.3430)
PowerDirector (Version: 6.5.2230)
PSSWCORE (Version: 2.02.0000)
QuickPlay SlingPlayer 0.4.6 (Version: 0.4.6)
QuickTime (Version: 7.69.80.9)
Realtek 8139 and 8139C+ Ethernet Network Card Driver for Windows Vista (Version: 1.00.0000)
Realtek USB 2.0 Card Reader (Version: )
Recuva (Version: 1.37)
Safari (Version: 5.33.17.8)
Scan (Version: 12.0.0.0)
Sibelius Scorch Plugin 5.2.5.48 (Version: 5.2.5.48)
Siglos Karaoke Player/Recorder
Skype™ 4.0 (Version: 4.0.206)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
The Sims™ Life Stories (Version: 1.00.0000)
Toolbox (Version: 120.0.194.000)
Touch Pad Driver
TouchFreeze (Version: 1.0.2)
Turbo Tax Audit Support Center 2.0
TurboTax 2008
TurboTax 2008 WinPerFedFormset (Version: 008.000.0341)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0219)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0197)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.1007)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0433)
TurboTax 2008 wnjiper (Version: 008.000.0112)
TurboTax 2008 wrapper (Version: 008.000.0065)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.2163)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0238)
TurboTax 2009 wnjiper (Version: 009.000.0775)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinBizFedFormset (Version: 010.000.1622)
TurboTax 2010 WinBizReleaseEngine (Version: 010.000.0287)
TurboTax 2010 WinBizTaxSupport (Version: 010.000.1122)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4012)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0457)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0213)
TurboTax 2010 wnjiper (Version: 010.000.1316)
TurboTax 2010 wnjpbpm (Version: 010.000.0395)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax Business 2010
VideoToolkit01 (Version: 100.0.128.000)
Viewpoint Media Player
VoiceOver Kit (Version: 1.40.128.0)
Vuze (Version: 4.7)
Vuze Remote Toolbar (Version: 6.3.3.3)
WeatherBug Gadget (Version: 1.0.0.6)
WebReg (Version: 120.0.194.000)
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver
WinZip 15.0 (Version: 15.0.9334)
WModem Driver Installer (Version: 2.0.6.9)
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 2037.27 MB
Available physical RAM: 1045.08 MB
Total Pagefile: 4317.8 MB
Available Pagefile: 3225.86 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.35 GB) (Free:169.48 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:11.53 GB) (Free:2.04 GB) NTFS

========================= Users: ========================================

User accounts for \\SHARON-PC

Administrator Guest Scott
SHARON


**** End of log ****

#5 Dakota36

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Posted 18 December 2011 - 10:22 AM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 8393

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

12/18/2011 10:22:00 AM
mbam-log-2011-12-18 (10-22-00).txt

Scan type: Quick scan
Objects scanned: 219042
Time elapsed: 27 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\SHARON\AppData\Local\Temp\0.23141144961785565fdrgs.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\AppData\Local\Temp\0.863940640926021fdrgs.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\AppData\Local\Temp\rrwihyduss (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\local settings\application data\gpb.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\local settings\application data\hur.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\local settings\application data\ndw.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\Users\SHARON\local settings\application data\psh.exe (Rootkit.0Access) -> Quarantined and deleted successfully.

#6 Dakota36

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Posted 18 December 2011 - 12:24 PM

Had to run in safe mode. Any help would be appreciated. Thank you

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-18 12:16:52
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 FUJITSU_ rev.890B
Running: 76l0okgh.exe; Driver: C:\Users\SHARON\AppData\Local\Temp\uxdiqpob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text i8042prt.sys 8C7CB000 132 Bytes [90, 90, 90, 90, 90, FF, 25, ...]
.text i8042prt.sys 8C7CB085 2 Bytes [00, 00] {ADD [EAX], AL}
.text i8042prt.sys 8C7CB088 14 Bytes [A1, 6C, 00, 7D, 8C, 33, C4, ...]
.text i8042prt.sys 8C7CB099 50 Bytes [00, 8B, 44, 24, 30, 8B, 58, ...]
.text i8042prt.sys 8C7CB0CC 93 Bytes [75, CC, 68, 01, 01, 00, 00, ...]
.text ...
? C:\Windows\system32\DRIVERS\i8042prt.sys suspicious PE modification

---- User code sections - GMER 1.0.15 ----

.text C:\Windows\system32\svchost.exe[872] ntdll.dll!NtProtectVirtualMemory 76FC4B84 5 Bytes JMP 00C2000A
.text C:\Windows\system32\svchost.exe[872] ntdll.dll!NtWriteVirtualMemory 76FC54C4 5 Bytes JMP 00C3000A
.text C:\Windows\system32\svchost.exe[872] ntdll.dll!KiUserExceptionDispatcher 76FC5BF8 5 Bytes JMP 001C000A

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [73EB7817] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [73F0A86D] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [73EBBB22] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [73EAF695] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [73EB75E9] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [73EAE7CA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [73EE8395] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [73EBDA60] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [73EAFFFA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [73EAFF61] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [73EA71CF] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [73F3CAE2] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [73EDC8D8] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [73EAD968] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [73EA6853] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [73EA687E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1532] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [73EB2AD1] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Modules - GMER 1.0.15 ----

Module (noname) (*** hidden *** ) 8C7B0000-8C7CA000 (106496 bytes)

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB38793$\3523235954 0 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453 0 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\bckfg.tmp 852 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\cfg.ini 207 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\Desktop.ini 4608 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\keywords 275 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\kwrd.dll 223744 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\L 0 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\L\qnbwvoto 54784 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\lsflt7.ver 5176 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U 0 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\00000001.@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\00000002.@ 224768 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\00000004.@ 1024 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\80000000.@ 1024 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\80000004.@ 12800 bytes
File C:\WINDOWS\$NtUninstallKB38793$\3833885453\U\80000032.@ 98304 bytes

---- EOF - GMER 1.0.15 ----

#7 Broni

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Posted 18 December 2011 - 02:32 PM

You'll need more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#8 Dakota36

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Posted 18 December 2011 - 04:13 PM

FYI - my firewall is blocked as well and I can not access the settings, so I do not know if my firewall is on or off :-/ I have downloaded DDS as you instructed and have posted one of two logs in a new topic. Thank you.




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