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Blue screen message appeared today


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#1 Camelot

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Posted 16 December 2011 - 07:13 PM

I bought a new Lenovo laptop this May with Windows 7 it has
AMD Phenom II N660 Dual-Core Processor 3.00 GHz
Installed memory 3.00GB
64-bit OS

I use it for gaming, email and look up stuff!

It was super fast when I first started with it and has been going down hill for about a month now.

I run Firefox and ran Avast and Malware today and nothing was found again. I use Super Anti-Spyware.

Today it was on and when I went back to it a blue screen was up. I hit print screen thinking I could paste it here but it didn't copy it. It listed a code. When I restarted Firefox it kept all my tabs.

I use CCleaner as well and make a habit of clearing out the cache.

When I first open up Firefox Google pops up but it takes a lot longer now to get it to come up. I don't know what else to do with it.

Thanks!

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#2 bludgard

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Posted 16 December 2011 - 07:43 PM

Just to get the ball rolling, how many programs are installed on the machine in question? If one opens Programs and Features from the options in Control Panel, the information (by default) will show in bottom left of window.
[attachment=114225:progs.JPG]

#3 Camelot

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Posted 16 December 2011 - 07:52 PM

48 items
total 710MB

#4 bludgard

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Posted 16 December 2011 - 08:08 PM

48 is not that many.
I am thinking it is memory related. Maybe running out of physical RAM as well as virtual memory. It has happened to me a couple of times leaving no BSOD to read from.
How many check marks are present in Windows Startup: Control Panel > Administrative Tools > System Configuration. Click Startup tab.

#5 Camelot

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Posted 16 December 2011 - 08:15 PM

there is no admin tools listed in control panel
when I searched for admin tools I found the sys conf but was a short cut

#6 bludgard

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Posted 16 December 2011 - 08:26 PM

...I found the sys conf but was a short cut

That's it. :thumbup2:

#7 Camelot

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Posted 16 December 2011 - 08:38 PM

17

#8 jhayz

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Posted 17 December 2011 - 02:11 AM

You should run bluescreenview and as for firefox, try going to FF Help menu and choose Restart with Addons disabled to check on the difference.

Tekken
 


#9 bludgard

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Posted 17 December 2011 - 08:20 AM

I use it for gaming, email and look up stuff!

BluescreenView may indeed give a clue what caused the shutdown.
Event Viewer may offer some info as well.

Ok. For what the machine is used for, there is quite a bit of stuff loading with Windows and more than likely hogging a lot of resourses. Surely the machine has a lot of bloatware that was installed at the factory. The warranty will undoubtedly cover hardware issues, but if the problems are software related....

#10 Camelot

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Posted 17 December 2011 - 04:24 PM

I went to that BluescreenView link and Zone Alarm stated it was a dangerous site.
I really am not worried about what the blue screen stated.
The pc just runs slower than normal and if I can shut off some of these things at startup might work. But, not sure what most of them do.

#11 bludgard

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Posted 17 December 2011 - 06:58 PM

BlueScreenView is safe. If there are crash dump files it translates the info so that those like us can understand.
If you want to disable some startup processes, I have found Autoruns a thrifty tool. It needs no installation; run from the .exe file. If more ifo is neded, keep a postin'. :thumbup2:

Edit: Bought a 1 year Zone Alarm package and couldn't use System Restore (and several other admin tools). Although I put my trust in images now, I have learned a lot from what is "protecting" ones computer.

Edited by bludgard, 17 December 2011 - 07:05 PM.


#12 Camelot

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Posted 17 December 2011 - 09:00 PM

Well that did not work out too well. I did download the autorun but it was a zip file. I downloaded justzipit to undo it and avast wanted to keep opening the autorun in "Sandbox" when I said ok it stated it could not find the file.

So I just went to the startup and checked off some things that I did not know what they were and windows still opened so I guess I checked off the right ones.

But, the pc is still slow after that so it must be something else.

#13 bludgard

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Posted 18 December 2011 - 08:59 AM

For future reference, Windows 7 has the ability to unzip .zip files. Just right-click the file and select Extract All. :wink:
If you will, download/install (make sure to uncheck the option to install toolbars and whatnot) speccy. Open the application. When it completes scanning the machine, click on Operating System in the left pane > open the Processes and Services dropdowns and right-click each > select Select All > right-click and Copy to Clipboard > post the content from Clipboard to nex post.
Although I hate to add another program to your machine, you can always unistall speccy when it is done.
I have a gut feeling Zone Alarm is at the root of the issue. We'll see what else is going on before doing any major configuration changes or ridding the machine of dead weight.

#14 Camelot

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Posted 18 December 2011 - 12:35 PM

I like that app!!
Here it is:
Operating System
MS Windows 7 Home Premium 64-bit SP1
Installation Date: 09 June 2011, 10:32
Serial Number: Mod Edit: Removed license key ~ Hamluis.
Windows Security Center
User Account Control (UAC) Enabled
Notify level 1 - Rare Notify
Firewall Disabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every day
Schedule Time 3 am
Windows Defender
Windows Defender Enabled
Environment Variables
USERPROFILE C:\Users\CAT
SystemRoot C:\windows
User Variables
Machine Variables
Battery
AC line Online
Battery full time Unknown
Battery Charge % 100 %
Battery State High
Amount of time remaining (sec) Unknown
Power Profile
Active power scheme Home/Office Desk
Hibernation Enabled
Power Shutdown Enabled
Power Suspend Enabled
Turn Off Monitor after: (On AC Power) 20 min
Turn Off Monitor after: (On Battery Power) 5 min
Turn Off Hard Disk after: (On AC Power) Never
Turn Off Hard Disk after: (On Battery Power) 10 min
Suspend after: (On AC Power) Never
Suspend after: (On Battery Power) 5 min
Screen saver Disabled
Uptime
Current Session
Current Time 12/18/2011 12:34:51 PM
Current Uptime 2044 sec (0 d, 00 h, 34 m, 04 s)
Last Boot Time 12/18/2011 12:00:47 PM
TimeZone
TimeZone GMT -5 Hours
Language English
Country United States
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Scheduler
Process List
atieclxx.exe
Process ID 1256
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\atieclxx.exe
Memory Usage 5.70 MB
Peak Memory Usage 6.54 MB
atiesrxx.exe
Process ID 904
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\atiesrxx.exe
Memory Usage 5.71 MB
Peak Memory Usage 6.44 MB
audiodg.exe
Process ID 776
avastsvc.exe
Process ID 1580
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\AVAST Software\Avast\AvastSvc.exe
Memory Usage 44 MB
Peak Memory Usage 87 MB
avastui.exe
Process ID 3292
User CAT
Domain CAT-PC
Path C:\Program Files\AVAST Software\Avast\AvastUI.exe
Memory Usage 9.98 MB
Peak Memory Usage 11 MB
conhost.exe
Process ID 1464
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\conhost.exe
Memory Usage 4.52 MB
Peak Memory Usage 5.02 MB
csrss.exe
Process ID 444
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\csrss.exe
Memory Usage 4.13 MB
Peak Memory Usage 4.40 MB
csrss.exe
Process ID 532
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\csrss.exe
Memory Usage 10 MB
Peak Memory Usage 15 MB
cvhsvc.exe
Process ID 2652
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
Memory Usage 15 MB
Peak Memory Usage 15 MB
dllhost.exe
Process ID 4600
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\DllHost.exe
Memory Usage 9.94 MB
Peak Memory Usage 10 MB
dwm.exe
Process ID 2992
User CAT
Domain CAT-PC
Path C:\windows\system32\Dwm.exe
Memory Usage 33 MB
Peak Memory Usage 35 MB
energy management.exe
Process ID 3848
User CAT
Domain CAT-PC
Path C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe
Memory Usage 11 MB
Peak Memory Usage 13 MB
explorer.exe
Process ID 2868
User CAT
Domain CAT-PC
Path C:\windows\Explorer.EXE
Memory Usage 52 MB
Peak Memory Usage 56 MB
forcefield.exe
Process ID 3260
User CAT
Domain CAT-PC
Path C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
Memory Usage 3.69 MB
Peak Memory Usage 40 MB
iswsvc.exe
Process ID 1608
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
Memory Usage 8.32 MB
Peak Memory Usage 9.25 MB
lsass.exe
Process ID 592
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\lsass.exe
Memory Usage 12 MB
Peak Memory Usage 14 MB
lsm.exe
Process ID 604
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\lsm.exe
Memory Usage 6.31 MB
Peak Memory Usage 6.87 MB
odhost.exe
Process ID 3696
User CAT
Domain CAT-PC
Path C:\Program Files (x86)\Linksys\Wireless-G Notebook Adapter\OdHost.exe
Memory Usage 9.89 MB
Peak Memory Usage 12 MB
sascore64.exe
Process ID 1816
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
Memory Usage 5.81 MB
Peak Memory Usage 64 MB
searchindexer.exe
Process ID 4028
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\SearchIndexer.exe
Memory Usage 12 MB
Peak Memory Usage 15 MB
services.exe
Process ID 576
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\services.exe
Memory Usage 11 MB
Peak Memory Usage 16 MB
sftlist.exe
Process ID 2352
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
Memory Usage 13 MB
Peak Memory Usage 16 MB
sftvsa.exe
Process ID 2244
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
Memory Usage 5.96 MB
Peak Memory Usage 6.46 MB
smss.exe
Process ID 328
User SYSTEM
Domain NT AUTHORITY
Path \SystemRoot\System32\smss.exe
Memory Usage 1.02 MB
Peak Memory Usage 1.17 MB
speccy64.exe
Process ID 3948
User CAT
Domain CAT-PC
Path C:\Program Files\Speccy\Speccy64.exe
Memory Usage 26 MB
Peak Memory Usage 26 MB
spoolsv.exe
Process ID 2016
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\System32\spoolsv.exe
Memory Usage 12 MB
Peak Memory Usage 13 MB
superantispyware.exe
Process ID 3984
User CAT
Domain CAT-PC
Path C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
Memory Usage 1.21 MB
Peak Memory Usage 233 MB
svchost.exe
Process ID 2688
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 27 MB
Peak Memory Usage 28 MB
svchost.exe
Process ID 1036
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 17 MB
Peak Memory Usage 18 MB
svchost.exe
Process ID 760
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 10 MB
Peak Memory Usage 11 MB
svchost.exe
Process ID 852
User NETWORK SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 9.05 MB
Peak Memory Usage 9.97 MB
svchost.exe
Process ID 1160
User NETWORK SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 16 MB
Peak Memory Usage 18 MB
svchost.exe
Process ID 1032
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 13 MB
Peak Memory Usage 47 MB
svchost.exe
Process ID 3032
User NETWORK SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 7.04 MB
Peak Memory Usage 7.64 MB
svchost.exe
Process ID 456
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\svchost.exe
Memory Usage 40 MB
Peak Memory Usage 155 MB
svchost.exe
Process ID 4008
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\windows\System32\svchost.exe
Memory Usage 16 MB
Peak Memory Usage 16 MB
svchost.exe
Process ID 252
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\System32\svchost.exe
Memory Usage 89 MB
Peak Memory Usage 106 MB
svchost.exe
Process ID 992
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\System32\svchost.exe
Memory Usage 32 MB
Peak Memory Usage 101 MB
svchost.exe
Process ID 984
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\windows\System32\svchost.exe
Memory Usage 23 MB
Peak Memory Usage 25 MB
syntpenh.exe
Process ID 3388
User CAT
Domain CAT-PC
Path C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Memory Usage 14 MB
Peak Memory Usage 16 MB
syntphelper.exe
Process ID 3896
User CAT
Domain CAT-PC
Path C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
Memory Usage 4.98 MB
Peak Memory Usage 5.75 MB
system
Process ID 4
system idle process
Process ID 0
taskhost.exe
Process ID 2748
User CAT
Domain CAT-PC
Path C:\windows\system32\taskhost.exe
Memory Usage 7.52 MB
Peak Memory Usage 8.19 MB
utility.exe
Process ID 3776
User CAT
Domain CAT-PC
Path C:\Program Files (x86)\Lenovo\Energy Management\utility.exe
Memory Usage 14 MB
Peak Memory Usage 14 MB
vsmon.exe
Process ID 1216
User SYSTEM
Domain NT AUTHORITY
Memory Usage 22 MB
Peak Memory Usage 30 MB
wininit.exe
Process ID 508
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\wininit.exe
Memory Usage 6.05 MB
Peak Memory Usage 6.89 MB
winlogon.exe
Process ID 628
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\winlogon.exe
Memory Usage 6.66 MB
Peak Memory Usage 9.48 MB
wlanext.exe
Process ID 1456
User SYSTEM
Domain NT AUTHORITY
Path C:\windows\system32\WLANExt.exe
Memory Usage 6.28 MB
Peak Memory Usage 7.13 MB
wlidsvc.exe
Process ID 2280
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
Memory Usage 15 MB
Peak Memory Usage 17 MB
wlidsvcm.exe
Process ID 2384
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
Memory Usage 5.08 MB
Peak Memory Usage 5.67 MB
wmiprvse.exe
Process ID 1856
User NETWORK SERVICE
Domain NT AUTHORITY
Path C:\windows\system32\wbem\wmiprvse.exe
Memory Usage 12 MB
Peak Memory Usage 12 MB
wmpnetwk.exe
Process ID 3124
User NETWORK SERVICE
Domain NT AUTHORITY
Path C:\Program Files\Windows Media Player\wmpnetwk.exe
Memory Usage 11 MB
Peak Memory Usage 30 MB
wpc54cfg.exe
Process ID 4164
User CAT
Domain CAT-PC
Path C:\Program Files (x86)\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
Memory Usage 14 MB
Peak Memory Usage 16 MB
zatray.exe
Process ID 1076
User CAT
Domain CAT-PC
Memory Usage 5.09 MB
Peak Memory Usage 49 MB
Hotfixes
System Folders
Device Tree
Services
Running AMD External Events Utility
Running Application Experience
Running Application Information
Running Application Virtualization Client
Running Application Virtualization Service Agent
Running avast! Antivirus
Running Background Intelligent Transfer Service
Running Base Filtering Engine
Running Client Virtualization Handler
Running CNG Key Isolation
Running COM+ Event System
Running Computer Browser
Running Cryptographic Services
Running DCOM Server Process Launcher
Running Desktop Window Manager Session Manager
Running DHCP Client
Running Diagnostic Policy Service
Running Diagnostic Service Host
Running Diagnostic System Host
Running Distributed Link Tracking Client
Running DNS Client
Running Extensible Authentication Protocol
Running Function Discovery Provider Host
Running Function Discovery Resource Publication
Running Group Policy Client
Running HomeGroup Listener
Running HomeGroup Provider
Running IKE and AuthIP IPsec Keying Modules
Running IP Helper
Running IPsec Policy Agent
Running Multimedia Class Scheduler
Running Network Connections
Running Network List Service
Running Network Location Awareness
Running Network Store Interface Service
Running Peer Name Resolution Protocol
Running Peer Networking Grouping
Running Peer Networking Identity Manager
Running Plug and Play
Running Power
Running Print Spooler
Running Program Compatibility Assistant Service
Running Remote Procedure Call (RPC)
Running RPC Endpoint Mapper
Running SAS Core Service
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery
Running Superfetch
Running System Event Notification Service
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Themes
Running TrueVector Internet Monitor
Running UPnP Device Host
Running User Profile Service
Running Windows Audio
Running Windows Audio Endpoint Builder
Running Windows Defender
Running Windows Driver Foundation - User-mode Driver Framework
Running Windows Event Log
Running Windows Firewall
Running Windows Font Cache Service
Running Windows Live ID Sign-in Assistant
Running Windows Management Instrumentation
Running Windows Media Player Network Sharing Service
Running Windows Search
Running Windows Update
Running WinHTTP Web Proxy Auto-Discovery Service
Running WLAN AutoConfig
Running Workstation
Running ZoneAlarm Toolbar IswSvc
Stopped ActiveX Installer (AxInstSV)
Stopped Adaptive Brightness
Stopped Application Identity
Stopped Application Layer Gateway Service
Stopped BitLocker Drive Encryption Service
Stopped Block Level Backup Engine Service
Stopped Bluetooth Support Service
Stopped Certificate Propagation
Stopped COM+ System Application
Stopped Credential Manager
Stopped Disk Defragmenter
Stopped Distributed Transaction Coordinator
Stopped Encrypting File System (EFS)
Stopped Fax
Stopped Health Key and Certificate Management
Stopped Human Interface Device Access
Stopped IGRS
Stopped Interactive Services Detection
Stopped Internet Connection Sharing (ICS)
Stopped KtmRm for Distributed Transaction Coordinator
Stopped Lenovo ReadyComm AppSvc
Stopped Lenovo ReadyComm ConnSvc
Stopped Link-Layer Topology Discovery Mapper
Stopped Media Center Extender Service
Stopped Microsoft .NET Framework NGEN v2.0.50727_X64
Stopped Microsoft .NET Framework NGEN v2.0.50727_X86
Stopped Microsoft .NET Framework NGEN v4.0.30319_X64
Stopped Microsoft .NET Framework NGEN v4.0.30319_X86
Stopped Microsoft iSCSI Initiator Service
Stopped Microsoft Software Shadow Copy Provider
Stopped Net.Tcp Port Sharing Service
Stopped Netlogon
Stopped Network Access Protection Agent
Stopped Office Source Engine
Stopped Office Software Protection Platform
Stopped Parental Controls
Stopped Performance Counter DLL Host
Stopped Performance Logs & Alerts
Stopped PnP-X IP Bus Enumerator
Stopped PNRP Machine Name Publication Service
Stopped Portable Device Enumerator Service
Stopped Problem Reports and Solutions Control Panel Support
Stopped Protected Storage
Stopped Quality Windows Audio Video Experience
Stopped ReadyComm Presentation Space Helper Service
Stopped ReadyComm.DirectRouter
Stopped Remote Access Auto Connection Manager
Stopped Remote Access Connection Manager
Stopped Remote Desktop Configuration
Stopped Remote Desktop Services
Stopped Remote Procedure Call (RPC) Locator
Stopped Remote Registry
Stopped Routing and Remote Access
Stopped Secondary Logon
Stopped Secure Socket Tunneling Protocol Service
Stopped Smart Card
Stopped Smart Card Removal Policy
Stopped SNMP Trap
Stopped Software Protection
Stopped SPP Notification Service
Stopped Tablet PC Input Service
Stopped Telephony
Stopped Thread Ordering Server
Stopped TPM Base Services
Stopped Virtual Disk
Stopped Volume Shadow Copy
Stopped WebClient
Stopped Windows Activation Technologies Service
Stopped Windows Backup
Stopped Windows Biometric Service
Stopped Windows CardSpace
Stopped Windows Color System
Stopped Windows Connect Now - Config Registrar
Stopped Windows Error Reporting Service
Stopped Windows Event Collector
Stopped Windows Image Acquisition (WIA)
Stopped Windows Installer
Stopped Windows Live Mesh remote connections service
Stopped Windows Media Center Receiver Service
Stopped Windows Media Center Scheduler Service
Stopped Windows Modules Installer
Stopped Windows Presentation Foundation Font Cache 3.0.0.0
Stopped Windows Remote Management (WS-Management)
Stopped Windows Time
Stopped Wired AutoConfig
Stopped WMI Performance Adapter
Stopped WWAN AutoConfig

Edited by hamluis, 18 December 2011 - 12:49 PM.


#15 bludgard

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Posted 18 December 2011 - 05:25 PM

Thanks for posthing the results. It may take a bit to get a firm grip on what all is going on, but at first glance there appears to be more than one actve antivirus/malware program running on the machine:
avast!
AVG
SAS
Windows Defender
ZoneAlarm

To start with, let's choose to run one antivirus (more is not better in this situation: Having more than one active antivirus will do more harm than good). Although there are plenty of options availabe, my choice would be either avast! or Microsoft Security Essentials. They are both relatively light on resourses, dependable, free and work well with Windows 7. (Just my opinion).

I'll be back to offer more suggestions.
If anyone cares to join in; have at it :lol: .




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